Horrible transition
As someone with over 40 years in enterprise software experience, the transition to epic was the worse I’ve ever seen. When they cut off the old system not all records came over. And I wasn’t able to message my provider using the app till over a week later. When I tried calling all I got was a ringing line. No answers. They should have beefed up the phone coverage during this time.
Poor planning by a multi billion dollar company.
Poor planning by a multi billion dollar company.
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Erasing my previous messages
Don’t like that it erased my previous messages sometimes I go back over and now I can deleted them to send other messages to other doctors that are on my messages. I liked having them there so I could just tap it and email messages back to other doctors that I’ve gone to.
Shared account multiple notifications
I have shared my account with my husband….how do I stop all of his appt notifications and checkin. I do not need nor want his communications… I just want the access for when I WANT to check his site
Most records missing
Very concerning that since switching from the Portal to this new MyChart, most ALL of my previous records, lab work…all gone. If not gone, very incomplete at best. I certainly hope my doctor still has it since EVERYTHING is done on computer now. I don’t understand how things entered and available on the Portal were not transferred into this new system.
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Past visits, messages & medications do not appear.
summary of past Visits to other specialist do not appear although they appeared in the old portal. Past conversations in Messages do not appear. Medications do not appear. Only future appointments appear.
Missing information
The look is much improved; and it took me several days before I could message my physician. Also my medications are blank. If all my information was available I’d love it. Hopefully you’ll work on that.
M Fuller
M Fuller
No response
Tried to call office and the phone rang for 30 minutes before I hung up. I know Christiana is a monopoly but maybe a little service in healthcare would be nice.
Went live too soon!
Most of my information did not transfer from their previous platform.
Messages in the portal
Considering it’s a medical practice, they should have their portal for messages for staff, physicians and others fixed by now. I don’t like it.
Messages
Hello I’m not understanding on how to leave a message for my doctor. Create a contact information
Portal
Not user friendly
Was bad - now nearly useless
This app really needs to be replaced. I am logged out constantly. I cannot schedule appointments. I cannot cancel existing appointments. I cannot reschedule appointments. The interface is poor and lacks basic information about my account or decent search functions to get the information. The only somewhat positive aspect of this app is it prevents some calls to Christiana Care which somehow manage to be worse than this terrible app.
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Lab results
? My most recent labs are not showing up. They were done at Penn Medicine in West Grove June 3rd.
Barely usable
This app really needs to be improved. I am logged out constantly. I cannot schedule appointments. I cannot cancel existing appointments. The interface is poor and lacks basic information about my account or decent search functions to get the information. The only somewhat positive aspect of this app is it prevents some calls to Christiana Care which are painful.
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Why no Android update??
Works fine on my iPad with the latest IOS. But I’d like to use it when I am out with just my phone. Galaxy S22 with latest Android version and Play Store won’t even let me see the app to install. Do better.
Will not rotate on IPad
Very annoying to use on Ipad. I have a keyboard and I need to take Ipad off keyboard to use app because it will not rotate.
Not that func
It’s not easy to cancel reschedule choose providers,
I like that it’s proprietary but it could be a lot better.
I like that it’s proprietary but it could be a lot better.
Doesn’t work
Can’t create a account on the app 😒
Appt services
What’s the point of giving a cancel or reschedule feature if it doesn’t work.
No new updated app
I go to click on the portal and it tells me I need to download the latest version but I don’t see anything in the app. It worked before and now it doesn’t
