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citizenM | Booking Hotel Rooms

citizenM | Booking Hotel Rooms

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4.7K ratings
117 reviews
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🌟 Lifestyle
✈️ Travel

Archived App (Last seen on 3 Dec 2025)

This is an archived listing of the app previously available on the App Store.

Although the app is no longer distributed by Apple, you can still view its description, screenshots, version history, ratings, and metadata for reference.

Details

  • Released
  • Updated
  • December 20, 2019
  • November 12, 2025

Features

Developer

citizenM Hotels
✨Promote your app ✨
citizenM | Booking Hotel Rooms screenshot #1 for iPhone
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citizenM | Booking Hotel Rooms screenshot #8 for iPhone
📌Ready
Reviews summary↘︎
⭐117
Reviews↘︎
🔄6+ apps
Alternatives↘︎
❓5 answered
FAQ↘︎
📦w/o updates
Updates frequency↘︎
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About

Manage your entire hotel stay from booking to check-out using your phone. Skip the front desk, control your room's environment, stream entertainment, and access city tips. Review past stays and earn travel badges.

✓Mobile check-in and check-out
✓In-room climate and lighting control
✓Stream personal content to room TV
✓Browse food and drink menus
✓View stay history and invoices
✓Earn travel badges
✓Access local city tips
Show original description

What users say

Summarized from real user reviews of citizenM | Booking Hotel Rooms. Based on 4.7K reviews and a 4.9/5 average, it highlights the 6 positives and 5 negatives reviewers mention most about this Travel app.

Positive things

  • 👍Seamless check-in/out process
  • 🚀Convenient in-room controls via app
  • 💡Innovative room technology
  • 👍Friendly and helpful staff
  • 👍Clean and modern hotel design
  • 👍Great location and amenities

Negative things

  • 🐛App login/booking issues
  • 🐛Inconsistent in-room technology
  • 🔒Concerns about app security/privacy
  • 🔋Draining battery life with app usage
  • 🤔Rooms may be too small for some
See all reviews

What's New in citizenM | Booking Hotel Rooms

2.22.4

November 12, 2025

Fact: bugs are cute only in cartoons. All other bugs - not cute. Goodbye, not cute bugs! This app is better without you.

User reviews

Most RecentHighest RatedLowest Rated

Can’t log in

Login feature doesn’t work. Keep getting this real *cute* kissing emoji and sorry login cannot be processed… tried to get a rep or see if a AI could help, neither
KMMcGheeKMMcGhee

App update glitches

I was logged out of the app and when I tried to log back in I kept getting error messages and could not get back in. Since the app is used for payments and controlling features in the room during a stay this is beyond annoying. I hope this is not a sign of what Marriott’s ownership will do to CitizenM.
Show more
HomerSimpson742HomerSimpson742

Not working

When trying to book it sends you to Marriott. Again disappointed.
peter2965peter2965

DC room

Good stay for the price
Baldev1Baldev1

Exceptional

What an app, all hotels should have to by law use this!
Astonvilla1987Astonvilla1987
See 112 more reviews

User experience

🐞

Reported Bugs

4 issues

App crashes during check-in process

Bug

Booking information not syncing properly

Bug

Room controls not functioning as expected

Bug

Compatibility issues with older devices

Bug
✨

Requested Features

4 requests

Ability to cancel subscriptions easily

Feature

Improved app stability and reliability

Feature

More control options in the app

Feature

Support for additional ID types besides passport

Feature

FAQ

What can I do with the citizenM app?

The app allows you to book hotel rooms, complete mobile check-in to skip the front desk, and control your in-room amenities like lights, blinds, and temperature. You can also stream your own shows to the room TV, browse food and drink menus, and manage your stay history and invoices.

How does the app help with booking?

You can book your entire stay directly through the app. Additionally, app bookings come with a free welcome drink. The app also keeps a record of your stay history, even if you booked through other channels like Booking.com.

Is the citizenM app free to use?

Yes, the app itself is free to download and use. While the app offers many features for free, it is part of a hotel chain that provides paid services. The app may also contain advertisements.

What are the benefits of using the app at the hotel?

At the hotel, the app allows you to go straight to your room after completing app check-in. You gain full control over your room's environment, including lights, blinds, and temperature, and can stream your own content to the TV. You can also easily browse menus and check out without visiting the front desk.

Can I see my past stays and invoices?

Yes, the app provides a feature to see all your previous citizenM stays. You can also download your stay invoice right away after checking out, eliminating the need to wait or visit the front desk.