Disappointing.
I hate this stupid app. Too many times I’ll book a ride and it’s telling me I’m on the bus when I know I’m not because I’m standing in the freezing cold. I can’t even cancel it and because of that I cannot reschedule. Many times it will say your bus is arriving soon when it’s literally across campus. It never actually gets there when it says it will. Sometimes I would’ve gotten where I was going faster if I had just walked.
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Response from developer
We’re sorry to hear about your experience. We’d love to help you directly—please reach out to our support team at support@spare.com so we can assist you right away.
Inaccurate times
Never accurate as to when it’ll show up or drop you off. I don’t know if it’s the drivers not following instructions or an issue with the app itself but it needs to be fixed. It’ll have you waiting outside in the freezing cold because it says it’ll be there in 2 mins when it actually will be 10. I’m pretty sure the issue is drivers not doing what they’re told. Drivers also never wait for you and are rude.
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Response from developer
Hello there. We're sorry for the inconvenience caused. Can you please share the details of the issue at support@spare.com so that we can check and assist you better? Thanks!
Out of Sync
You will be told your ride will be there in 5 minutes only to be waiting for over 30 minutes, sometimes in under 30 degree weather. I could have just walked in the amount of time it has taken for the app to lie about when I’m being picked up. Fix the syncing issue. Also the drivers give you no time to get to the bus.
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Response from developer
Thank you for your feedback! We're very sorry to hear about your experience with the app. We strive to provide you the best experience so if you have any issues you can always reach out to our Support team at support@sparelabs.com we would be happy to work with you to resolve your issue.
Terrible
This app is quite possibly the worst app ever created. The system in which it assigns people to what bus is genuinely terrible.
Worst App Created.
I waited 40 minutes for a pick up that was supposed to take 15 just for the driver to drive off as I was walking up. They didn’t even come to a full stop nor did they wait over 5 seconds.
