False claims to the new members
I recently took the membership in November 2025 and even though we didn’t want to take it cuz of some hindrances, the agent guy insisted onto us that after the down payment the monthly EMI will hardly come around 3 to 4K and so we agreed to take the membership. They set up all the payment and other options and told us that the autopay will start from January 2026 onwards. Earlier this month, we get the information that it’s more than 10k EMI coming into monthly, and when we tried to call and connect with the agent guy to talk about it, they are not at all responding nor replying to us back. Very terrible and disappointing, it has been to go through this scenario because of the false information provided to us just so you could get an additional member.
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Response from developer
We regret your experience and would like to address the same at the earliest, Megha. Please share your membership ID and registered contact number/email ID via Facebook inbox. This will help our team to expedite the process and assist you soon.
Aravindan
Annual membership fee is keep on increasing and now they started earning money through AMC as well. This is not applicable when I signed the contract!!
Regarding food and booking
I am totally unhappy with club mahindra membership. Food cost is also too much high within premises. Middle class people can’t afford thid high rated food. Also facing issues during bioking.. from last one month i tried for udaipur booking still not getting booking. Club mahindra get benefit of our like normal people.. I checked anytime still booking is not available. There is also no option for membership stoping. Please don’t go with club mahindra.
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Poor care for customers
Had booked in June beginning for Humpi from 10th Aug’25 to 14th Aug’25. At the time 10th to 12th, it was green and booked it. 12th to 13th was wait list and 13th to 14th it was available and applied. Yesterday when I talked to customer care, was told the total duration has been put under wait list. I don’t understand how it can be done so !
When the representative of club Mahindra had approached me for upgradation to Premium had made so many promises that leave the booking to him as single point contact and be rest assured that the booking will be confirmed. So, I got it upgraded. Now once his objective was fulfilled then I am not able to interact even with him. Forget about the support. Feel cheated by him and also by club Mahindra.
So casual and fooling approach by club Mahindra. I have not got support even once till date. Feel helpless from his side and club Mahindra as well!!!
Can some body Look into my booking and revert back…
Further, this is not one time problem while booking but any time. Appears club Mahindra is rudderless and also without any management. If things can’t be managed, why to fool customers!!!
When the representative of club Mahindra had approached me for upgradation to Premium had made so many promises that leave the booking to him as single point contact and be rest assured that the booking will be confirmed. So, I got it upgraded. Now once his objective was fulfilled then I am not able to interact even with him. Forget about the support. Feel cheated by him and also by club Mahindra.
So casual and fooling approach by club Mahindra. I have not got support even once till date. Feel helpless from his side and club Mahindra as well!!!
Can some body Look into my booking and revert back…
Further, this is not one time problem while booking but any time. Appears club Mahindra is rudderless and also without any management. If things can’t be managed, why to fool customers!!!
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Response from developer
We are here to help and would like to discuss your concern over a call, Gorakh. Please share your membership ID and registered contact number/email ID via Facebook inbox. Our team will connect with you soon.
Irresponsible and Lier staff
They say something else and it comes to happen something else. It is litterally a scam. Ofcourse they have good properties but they are unable to fulfill their promises and I have experienced that planning our vacation and stay on our own is much better and have freedom of choice. But with club mahindra thay always make you feel that you are a lower class no matter which category you subscribe or how muvh do you pay in advance.
All in all is a legit scam.
All in all is a legit scam.
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Got Better
Especially in recent days it has become very much user for fast and responsive. The new feature and the responsible app help the members to go around the Resort available for booking based on their requirements.
Thankyou.
Thankyou.
Club Mahindra Holidays
We have been a member for the past 15 years. We have enjoyed the Club Mahindra holidays almost every year. We have enjoyed with family and friends. Our children have come by themselves. Endless possibilities. We climbed up the ladder from White season to Purple, HU to 1 BR. Thank you, Club Mahindra!
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No help
Booking through the app is not very helpful. There is no online help available.
Misleading information on app
I tried booking for my guest between 14 to 17 May 2025. This is after reading the note that 20th to 30th Apr & 1st to 3rd May is for “members only” period. But the app repeatedly asked me to change the dates sequence. But when I called up the customer care, the support person said that till 31st May is “member only” period and that the mistake in the app is due to a “bug”.
As it is in my opinion the co has compliance issues as a public listed company and this is one instance how the customer is misled and cheated.
As it is in my opinion the co has compliance issues as a public listed company and this is one instance how the customer is misled and cheated.
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Not a good app
We spend lakhs of rupees in buying club mahindra membership and we are getting nothing. First of all, we rarely get any booking in club mahindra resorts. Secondly, App experience is very poor. Even Waitlisted holidays are not shown. And the sequence number is not updated if the booking is not sure. In this situation, member can’t book some other resort. This is very hectic when someone is planning for a holiday. Last 2 years points are accumulated and not being used. Big mistake to buy this membership.
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Response from developer
We hear you, Raman. Please share your concern along with your membership details at techsupport@mahindraholidays.com. Our team will reach out to assist further.
Sub standard systems and procedures
Useless app, sheer wastage of time. They will never respond to any of your complaints uploaded in the app. Escalation matrix is also seen blocked in the app. Whenever taken up the issues / requests through mails, the very same ‘cut & paste’ reply will be received from one Mr. Saba every time shamelessly. Am not sure, whether he is an AI or HI. While updating the details, adding beneficiary name etc. in the app, user will get a ‘successful’ message, but failed to add / update in app. User will have do it again and again, like writing imposition in schools, but is of no use. Without any prior intimation, they revamped the app one fine morning withdrawing many of the facilities hitherto enjoyed by the customers.
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Response from developer
We are here to help and would like to discuss your concern over a call, Raju. Please share your membership ID and registered contact number/email ID via Facebook inbox. Our team will connect with you soon.
1UP offers are not customer friendly
We were in blue for 16 years and we upgraded to red last year hoping that we can enjoy the privileges but any resort that we want is in purple season hence no benefit of upgrading - very disappointed
Response from developer
Hi, we would like to discuss this with you. Please share your membership ID and registered contact number/email ID via Facebook inbox. Our team will get in touch with you soon.
ASF must increase with 2 to 3 percent pa
Club mahindra charges ASF at a steer increment per annum which is not commensurate with the class and services it provides. Club mahindra is an average resort facility provider ( 3 star facility) no good gym ( tute fute , gym equipment and that too at some of the property ) small swimming pool is also a fornality and that too at some of the property. No newspaper is provided inside the room . Breakfast is also not compulsory . People must go to other five star/ 4 star property if they want real facility marching with international level . Club mahindra forcible consume minimum holidays ( 3 days ) which is autocratic . It is consumer/ customer paid holiday it should be left to consumer how to use their paid holidays .
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Response from developer
We regret your experience and certainly do not want you to feel this way, Mr. Singh. Please share your membership ID and registered contact number/email ID via Facebook inbox. This will help our team expedite the process and assist you soon.
Worst service
Self has taken membership few months back but the agreement which agreed during membership proposal are not followed even after Six months and after complaining getting rude reply from CM Team. Call centre team doesn’t ever agree to take any complaint self had used please word minimum 10times in latest call then only she had taken the complaint as if she had is during a big favour on me. During membership booking I was told the validity would start from June 23 but they started validity from Feb23 and ends in Feb 24. Now the issue the reason why I have taken the membership for holiday planning this and next year will fail due to wrong commitments. Please avoid business with Club Mahindra there are many better service providers in market which will give a pleased experience. I have booked my membership throughout Arvind Jha in Vadodara who had given all false commitments.
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Response from developer
Hello, we regret your experience and certainly do not want you to feel this way. Please share your membership ID and registered contact number/email ID via Facebook inbox. This will help our team expedite the process and assist you soon.
App not good
Not updated
Asf fraud that Club Mahindra haven’t tell
When we haven taken membership agent haven’t tell that there is an annual charges ASF few months ago a call from Club Mahindra that pay for asf charges i haven’t know about this after that we call to agent of club mahindra
Name rizwan we call to come to home and why haven’t you explain all of this he said i have tell you but he lie secretly i recorded him but can’t record asf charges one but recorded his face for truth identification. I have decided to cancel my membership for asf charges that haven’t tell to me so disappointed Club Mahindra.
Agent has rude behaviour also please club mahindra humble request please help me out of this thank you.
Name rizwan we call to come to home and why haven’t you explain all of this he said i have tell you but he lie secretly i recorded him but can’t record asf charges one but recorded his face for truth identification. I have decided to cancel my membership for asf charges that haven’t tell to me so disappointed Club Mahindra.
Agent has rude behaviour also please club mahindra humble request please help me out of this thank you.
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Response from developer
Hello Nemi, we regret your experience and aim to make things right for you. Please share your membership ID and registered contact number/email ID via Facebook inbox. Our team will connect with you soon.
Don’t trust Club Mahindra blindly..
I have been a member of Club Mahindra since 2013 and gradually moved from white season to red season.. paid multiple Emi’s and Asf’s on time. However while upgrading to Red season, the executive explained multiple benefits and facilities that as a member I can enjoy but most of them are incorrect and absurd. Therefore I request all the existing members and new members to take everything in writing from them on their official letter head or email. Don’t fall in their trap of false expectations or else you will later regret your decision like me.
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Money taking machine
The club Mahindra app is just a tool for collecting their annual subscription fees and good only for that
Try booking a holiday. Even with purple membership we have not been able to book a holiday for 2 years, any holiday forget one with rooms that suit our requirements. They keep adding members at 10x the speed that they add resorts. So every resort is overcrowded, noisy and most of the time, unavailable. Hi f haven’t taken membership, run. The best financial decision you would make outside of the stock market
Try booking a holiday. Even with purple membership we have not been able to book a holiday for 2 years, any holiday forget one with rooms that suit our requirements. They keep adding members at 10x the speed that they add resorts. So every resort is overcrowded, noisy and most of the time, unavailable. Hi f haven’t taken membership, run. The best financial decision you would make outside of the stock market
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When a dream Holiday turns into safety Nightmare
Our stay at Club Mahindra Virajpet in March 2024 turned into a nightmare. Despite being a 5-star property, our car was hit at hotel car parking by drunk driver, and the hotel's response was apathetic. A menacing crowd made matters worse until police intervention brought some relief. Despite the police's support, the aftermath was distressing, with unhelpful staff adding to our trauma. This experience shattered our trust in the safety of luxury hotels. A stark reminder that even prestigious establishments must prioritize guest safety.
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Very bad app! Please improve
The should start focusing in improving the app rather posting the recommendations which are so annoying! The worst app in the travel category I have ever come across. Also Making payments on govt portal is more easier than using this app. Needs loads of improvements
