Unreliable
The App is unavailable too often. Still
Why
Why is your banking app closed for maintenance so often compared to other banking services I use?
Card services in app
Very good app but it doesn’t have card features (e.g) block card or check pin or rename account
Worst online banking app ever
This app spends more time doing maintenance than actually allowing you to use the app
Good service
Thanks
Transfer money
Quick & easy
Search buttons
Could do with a alphabetic scroll to find current payees to transfer funds and search bar in to find payments in statements
Would also be useful to find payment history or transaction histories
Would also be useful to find payment history or transaction histories
Emergency
Great for holidays
Wonderful service
Always helpful and quick to respond
Shocking
The Co-op have never got the app right. It’s constantly down and locking you out - the entire system is out right now - again . No phone banking etc - absolutely useless and they’ve closed most of the branches !
Really Easy To Use
I’ve always found this app so easy and helpful.
Online form filling
It took considerable time ( over 1 hr ) for me to complete the necessary’ ‘forms’ to create a new savings account due largely to the ‘clunky’, non- user friendly and at times exasperating process.
I realise the need for precision and authentication but please update this process.
I realise the need for precision and authentication but please update this process.
Much improved
With all the changes the system is much more useful and easier to use
One silly little criticism when I only have two accounts and pick one to transfer to the other it still asks me to choose an account it could easily default to the other.
One silly little criticism when I only have two accounts and pick one to transfer to the other it still asks me to choose an account it could easily default to the other.
Lot easier
The app is a lot better than it used to be, money shows up faster,
Getting better!
The app is feeling much better. I love banking with the coop and can see all the hard work the team are making to improve things for the customers.
Easy to use
Easy to use for a technophobe!! Many thanks, Maria
Suggested
Notifications should show current balance.
Current account
I’ve never been disappointed with this Current account app either Co-op. Does was it says on the tin simple and straight forward
Customer
App works well but I think more security needs added eg confirm ID for every transaction and confirm ID every time you reopen/go back into the app.
100% Trustworthy
Over the years I often needed a local branch which was frustrating as they were few and far between when things went wrong. But I didn’t want to move bank. Now of course with everything online it’s straightforward. I’ve always had a hassle free experience with the Cooperative and customer service teams have always been great . Also the ethical nature of their practice is why I joined .
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