Hindrance
Couldn’t access online account so I decided to reluctantly download the app. It’s also garbage.
Its good for everything but payment processing is slow
I live paycheck to pacheck
If this app cant process the payment within a certain time, something else will and this is what will cause me to be late. You guys need a better process.
If this app cant process the payment within a certain time, something else will and this is what will cause me to be late. You guys need a better process.
Pretty Helpful
Honestly I like this app compared to the online one because it’s less confusing and it takes like 3 clicks to pay my loans on time. Also appreciate the reminders
1-Loan Pony
Literally can only view one of my loans - and in my case, it’s the one that both the debt snowball and the debt avalanche methods agree is the worst one for me to work on first. But even ignoring that, only seeing one loan 1) requires people to go to the website version anyways to get the full picture of their loan portfolio, and 2) is completely stupid design at its core
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kinda mid bruv
Confusing UI for what is an app that lets you send money to your maste- err sorry, I mean creditor.
Works Well
Been using it to keep track of my loans for about a year now. No major issues as of now and really helpful when paying off/keeping track of total balances for multiple loans.
Non-functional
Save the frustration and just use the website. This app does not sync up correctly and provides absolutely no value even once you can log in.
Fake App
This is not the app you're looking for
App Quality
I'm paying off my College Ave loans faster just so I don't have to deal with this app
Company, app, personnel ALL belong in the garbage
This company is full of morons who are not fit to do the job required of them. The app is not user friendly at all. Very challenging to navigate. Customer service is lackluster at best. Avoid at all costs.
I would rate it 0 stars if I could
The app has never even allowed me to log in. Do not even bother downloading this app, just use their terrible website.
Autopay setup broken
Autopay setup does not work.
Cannot make payments.
Cannot make payments.
App is glitchy in the worst way
This is the one and only parent loan I will ever be taking with College Ave for to their app and website not operating properly. Of course the navigation works ok but when it comes time to change your payment settings or want to add a one time payment, their system gets all swirly and you get the circle of death that spins indefinitely. Thinking that your request didn’t go through, you repeat the process only to find out that each one went through. To the point that College Ave will accept and process payment when the first two attempts completely paid off the loan. Stay away from College Ave, there are better options out there.
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Can’t even login
I’ve reinstalled the app three times and I can’t even login. I type in the fields and when I try to continue I get a red flag saying the fields I typed in are required, as though I didn’t type anything at all. Just a complete pain.
Useless App and Website
Always getting errors when logging into the app or following the suggested website address. This always make me nervous when it’s time to make payments because of the unreliable accessibility. Because of this, I will not reapply for another loan through this company. It’s unfortunate because I have 3 more years of undergrad loans to secure.
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Always works for me!
I have loans through College Ave and Ascent (which recently changed names to Launch?). I have both loan provider apps downloaded, and College Ave is the only one that really works for me. I love the interface, it tells me all the information I need to know, I am able to make easy payments outside of autopay, and it tells me when autopay is scheduled. If you want to change the date your payment is made on, no problem, just give them a call or do it on the app. They were super nice to me on the phone and easy to understand. Not sure what all of the gripes are for; if there isn’t something you can do with your account on the app, just give them a call. I’ve never had issues logging in.
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Payment
I am new to this and had troublemaking a payment, please advise. I am. 77 year old grandma with Parkinson’s and the sole support of my granddaughter. I was recently widowed. I see from other reviews that this is an ongoing issue. Kim fredericks
Bruh
Very slow I pay they always tryna call me like
Slow and unhelpful
App is insanely buggy and slow. It won’t even let me see my second loan I took out with them! Only one of them which forces me to go on to their even worse website! Customer service is nonexistent, it’s as if they want you to miss your payments so they can ruin your life. Take a loan out elsewhere. Honestly wish I could rate this lower because one star is too generous. Making loans this difficult to pay and access is criminal.
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Incredibly Terrible
The only thing that is slower than the College Avenue app is the College Avenue website
