Can’t even login
Regardless of whether I try to use First Service’s app, website or QR code that links me to a website, I am never able to login. The company is certainly behind the times on technology. I just bought a house in August and it’s like prying teeth to get information, even stickers for my car windshield to open the gate! I hope I’m not breaking any rules because I have been unable to obtain the rules and regulations too. Extremely frustrating!
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Unhelpful Support Experience
I couldn’t finish the registration and called support. It was by far the most unhelpful and poor customer service experience I’ve ever had, and the app itself has a glitchy UI that makes the whole process even more frustrating.
App doesn’t work
When I try to log in it says there was an error and to go back to the log in, but it doesn’t offer any link to get back to the log in.
App not working says error
App not working says error, no one was notified if system maint etc. So is the app no longer valid?
Poor app
Can’t even log in , unless
Cannot log in on Home Screen
I’ve tried for 3 days to log in but just get a circle turning. I reached out to Mary Ely, but no response
Portal is awful
Doesn’t work, can’t log in. I’m getting a pop up saying,”There was an issue processing your request.” I see far more negative reviews than positive.
Verification code
Cannot register in the app.
Verification code doesn’t arrive on time. It results time out situation.
Verification code doesn’t arrive on time. It results time out situation.
Resident
The app is pitiful.
Pretty good app
Easy to use and does what it needs to do - access to account information, make payments, report issues, etc.
easier to use than the online portal
there are some issues with the screen fitting, but overall, it keeps you signed in and is the same user interface as the online portal via web browser
Everything not accessible
It doesn’t show the whole dashboard, so I can’t send ACC requests through it. 🤷🏻♀️ There’s even a video that tells you how to send one, and the video shows that you SHOULD be able to see the whole dashboard…
FirstService Connect- useless
Don’t waste your time on this app if you are a board member trying use Board View!
Trash app
Hardly ever works. Now it says “service not available”. Need to reset password almost every time. Trash app. Developer needs to change line of work.
Useless
The app is useless. Can’t even submit a service request. All you can do is pay your invoice. The HOA itself is useless. The inly thing they’re good at is collecting payments.
Completely useless
It is difficult to log in, requesting to reset the password does not yield a reset email. The company behind it is equally inefficient. Not surprised the app is not working.
Can’t login
It’s like the rest of this company, I want to vote this company out of our community
Rarely Works
Login issues currently. The ability to contact or submit service requests never worked.
Can’t login
I enter my username and password. Says they don’t match. I go on a computer and get logged in right away!
Garbage app. Do not recommend
Don’t waste your time. App does not recognize user and password. Save yourself from undue stress and use the website instead.
First Service Residential should be ashamed for pretending to have a functioning app.
First Service Residential should be ashamed for pretending to have a functioning app.
