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Contact Center Hub

Contact Center Hub

by Verizon Wireless

11 ratings
3 reviews
💼 Business

Archived App

This is an archived listing of the app previously available on the App Store.

Although the app is no longer distributed by Apple, you can still view its description, screenshots, version history, ratings, and metadata for reference.

Details

  • Released
  • Updated
  • October 2, 2020
  • August 15, 2022

Developer

Verizon Wireless
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Contact Center Hub screenshot #1 for iPhone
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❓8 answered
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About

This cloud-based solution provides businesses with voice and text messaging capabilities to connect with customers. It offers features like call recording, configurable routing, and real-time analytics to enhance customer service and streamline business processes.

✓Voice and text messaging
✓Call recording
✓Configurable call routing
✓Real-time analytics
✓CRM integrations
✓Toll-free or 10-digit numbers
Show original description

What's New in Contact Center Hub

5.26.0

August 15, 2022

When the microphone permission is not granted, you will be prompted to grant it again when re-launching the app. When transferring a call to an external number, you now can delete digits one by one. Improved loading animation in To-do and History.

More

User reviews

Most RecentHighest RatedLowest Rated

App doesn’t work

The app constantly drops calls, and I will answer the phone call from app and the people on the other end can hear me, but I can’t hear them.
kmae1992kmae1992

Constant crashing

Our company uses this app as our main phone line & the mobile app has been constantly having issues & yet anyone I talk to has no info on why.
KatiKins8KatiKins8

Wait to try

This product is not ready. I’m not one to have someone learn to shave on my face..and this app is worse than that.

Doesnt allow texting..crashes constantly.
ShowbizzzzShowbizzzz

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FAQ

What is Contact Center Hub?

Contact Center Hub is a cloud-based solution from Verizon designed to help businesses manage customer interactions via voice and text messages. It aims to simplify communication and enhance customer service for businesses of all sizes.

Does Contact Center Hub have ads?

The provided data does not specify whether Contact Center Hub contains advertisements. Its monetization model is listed as free.

What devices does Contact Center Hub support?

Contact Center Hub is available for iPhone and iPod devices. It is designed to be accessible on these Apple mobile platforms.

How often is Contact Center Hub updated?

The latest version, 5.26.0, was released on August 15, 2022. This indicates that updates are provided periodically, though the exact frequency is not detailed.

What is the user rating for Contact Center Hub?

Contact Center Hub has a rating of 3.1 stars based on 11 user ratings. This suggests a mixed reception among its current user base.

What age rating is Contact Center Hub?

Contact Center Hub has an age rating of 4+. This means it is considered suitable for users aged four and older.

Can Contact Center Hub be used for small businesses?

Yes, Contact Center Hub is designed to serve both small and large businesses. Its features aim to provide exceptional service regardless of business size.

What are the key features of Contact Center Hub?

Key features include simple voice and text messaging, call recording, configurable call routing, real-time analytics and reporting for managers, and native CRM integrations.