Terrible - will be going back to Locale
I received two incorrect meals that fall outside my planned calorie range and violate my nutrition plan. I reported the issue last night and was promised a response, but never heard back.
To make matters worse, three meals arrived with broken plastic seals and food leaked into the bag. This is disgusting and raises concerns about food safety and proper storage.
Incorrect orders, poor packaging, and unresponsive customer service are unacceptable. CookUnity needs to do better.
To make matters worse, three meals arrived with broken plastic seals and food leaked into the bag. This is disgusting and raises concerns about food safety and proper storage.
Incorrect orders, poor packaging, and unresponsive customer service are unacceptable. CookUnity needs to do better.
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Ddwh75
They stole money from me.
Do not use this meal service.
STSierra Texas
Greed
⭐ Disappointing Experience with CookUnity – Not as Military-Friendly as Advertised
CookUnity presents itself as a military-friendly company, but unfortunately, my experience did not reflect that. I requested a $200 refund because I was unable to receive my order, meaning the food would essentially go to waste. I contacted customer support to resolve the issue, and although they agreed to cancel the order, they refused to provide a refund.
I want to acknowledge that the customer service agent who assisted me did their best to help, and I appreciate their efforts. My frustration is not directed toward the agent, but toward the higher-level support team that ultimately made the decision not to refund my money.
As an active-duty military member, I value companies that genuinely support military personnel rather than simply portraying themselves as military-friendly. Unfortunately, CookUnity’s handling of this situation left me feeling undervalued as a customer.
The company had an opportunity to resolve this issue fairly, but instead, I was left with a $200 loss for food I could not receive and that would have gone to waste. Ultimately, CookUnity chose to lose me as a customer rather than provide a reasonable resolution.
Based on this experience, I cannot recommend CookUnity’s customer service. I hope the company reconsiders its refund policies and how it treats customers, especially those who expect a company claiming to be military-friendly to demonstrate that commitment through its actions.
CookUnity presents itself as a military-friendly company, but unfortunately, my experience did not reflect that. I requested a $200 refund because I was unable to receive my order, meaning the food would essentially go to waste. I contacted customer support to resolve the issue, and although they agreed to cancel the order, they refused to provide a refund.
I want to acknowledge that the customer service agent who assisted me did their best to help, and I appreciate their efforts. My frustration is not directed toward the agent, but toward the higher-level support team that ultimately made the decision not to refund my money.
As an active-duty military member, I value companies that genuinely support military personnel rather than simply portraying themselves as military-friendly. Unfortunately, CookUnity’s handling of this situation left me feeling undervalued as a customer.
The company had an opportunity to resolve this issue fairly, but instead, I was left with a $200 loss for food I could not receive and that would have gone to waste. Ultimately, CookUnity chose to lose me as a customer rather than provide a reasonable resolution.
Based on this experience, I cannot recommend CookUnity’s customer service. I hope the company reconsiders its refund policies and how it treats customers, especially those who expect a company claiming to be military-friendly to demonstrate that commitment through its actions.
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CLCool and lit
Privacy Concerns, Confusing, and Buggy
CookUnity confirmed that customer information was exposed but chose not to notify me directly. I learned about it through third parties and had to repeatedly ask for clear answers. I’ve also received a barrage of financial phishing attempts to the email address tied to Cook Unity after the breach date.
The app is so unintuitive that I prefer using the website. The app is also buggy.
CookUnity needs to improve both its handling of customer privacy and the usability and reliability of its app.
The app is so unintuitive that I prefer using the website. The app is also buggy.
CookUnity needs to improve both its handling of customer privacy and the usability and reliability of its app.
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Ppkusmdc
Great food, clunky app
I have really liked the food we’ve been getting from CookUnity but the app has gotten really clunky and Byzantine over the last year or two- needs better UX I guess? When I click my order info to look at which meals are getting delivered this week, I first get random screen suggesting that I add a meal or dessert- this makes no sense because I’m just trying to look at an order that’s already been finalized and can’t be changed. If I want to see how much sodium is in a meal, I have to go through several screens to see the full nutritional information. The developers just seem to add more and more layers of screens and bloat.
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FFoxiMaiden
