Forced into a subscription just by opening the app
I opened the app after being a former user. It automatically opted me into a subscription and changed me even though I made no selections or placed any orders. This is an awful and greedy design to optimized to take money from users.
Horrible
I skipped my service twice and still got charged over a hundred dollars each time I’m not the only one who’s said this the app is trying to take everyone’s money regardless of if they want anything.. horrible and I wouldn’t sign up because there’s going to be charges unaccounted for in your bank account!! This app is a scam period!
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Horrible Service
Customer Service is horrendous. Sends duplicate meals and sometimes 3 of the same meal. Yes I have completed the taste and preferences profile. I asked for a 50% refund for one week’s meals due to repetitive nature week after week. They gave me a lot of excuses and zero help. I had been with them for over a year. Zero stars for customer service!
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Scam app
It automatically enrolls you into a subscription when you make an account and they don’t make it clear. So after you order once they will auto send you food very week.
Poor customer service
The app is glitchy and slow. Even in NYC there aren’t that many good options to choose from I just eat the same things every week and sometimes I forget to choose and it auto selects… also customer service is bad
