App is an absolute joke
Opened the app for the first time and registered. The 2 times I have tried to sign in I am getting an error security issue detected. It says I need to update my device so I did and still can't sign in. I don't understand how you make something so bad. Look at all the reviews and how low the numbers are.
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Avoid Coupe if you can
The information provided by the app often has incorrect copays listed and is difficult to understand if a medical facility or procedure is covered if you don’t know specifically the person you will be seeing. I still haven’t received a clear answer on where to go for a regular annual mammogram, Tier 1 despite using the App, calling Coupe’s Customer and speaking with the providers in my city. I’ve also had numerous billing issues and spent hours on the phone and email writing with no resolution over 9 months. I’d avoid this plan in general if you can…
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Great experience
This app is so easy to use! I love seeing how much my doctors cost upfront right in the app. Not related to the app, but also love this health plan option, it’s been great for me and I’ve had it for the past 4 years
Useless
I can never login with this app or site. I’ve successfully changed my password and it continues not to log me in.
Utterly Useless
This app is completely useless when it decides it wants to work. You’re not able to look up procedures to find out if it’s covered or what the PA requirements are. You can only look up providers. They want you to waste your time and money going to a provider before knowing if the procedure is even covered (wasting the providers time as well if it’s not), or call them which defeats the entire purpose of the app. Absolutely regretting taking this insurance option and will be switching back to my company’s normal PPO after this year.
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Mediocre app that I’m forced to use
It really sucks that the app I need to find drs in network for my health insurance is so sucky. It doesn’t load, crashes, is a pain to log into, and is hard to navigate. I think you’d be better off chucking the whole thing and starting over
No progress i. A year
New to Coupe plan. This is the first year the company brought it on. The search function is hard to use and doesn’t show you the name of the medical when searching individual providers. When searching medical groups it’s hard to see all the providers or search a small area - 5 miles. Also very few tier one doctor offices. The app also says it will charge copay depending on who bills -provider or medical. We are the consumer don’t k ow who is billing before we have a visit. Not simpler more complex and convoluted approach.
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Absolutely Useless
If you try to find out if someone is in network this app is absolutely useless.doesn’t allow you to search, shows you only who they want. Pointless. This entire insurance sucks!
Wish it had a better way to search by location
I wish there was a more thorough way to conduct a provider search in my area. I should be able to limit it to a 3-mile search. Otherwise, so far the application is helpful.
Does not work
Have been unable to log in since December. App says it’s overloaded even at off peak times. Has been completely useless.
Terrible app
This is the worst app to ever exist for a health care company, can’t make it up
Accurate pricing for care and services
This app has everything I need to be proactive and find accurate pricing for my care - very important to not have surprise medical expenses that I haven’t budgeted for.
Provider search is outdated and does not work
The “find a provider” feature is outdated and does not work. Multiple urgent cares and providers listed near me are no longer open or have moved. There are additional and newer locations under the same provider in the area that are not listed even though they are in-network. It’s clear that BCBS has put little to no effort into updating this information for people under their Coupe Health umbrella.
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A life hack!
I’ve never been more impressed with a health application. Managing multiple plans used to be complicated, but Coupe has simplified everything. From finding quality care to understanding the exact cost of services, it truly streamlines the entire experience. Thanks to Coupe, my family no longer faces unexpected $3,000 emergency room visits.
This is what I call a life hack is there one.
This is what I call a life hack is there one.
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Simple not Good
They need to go back to thre drawing board! Same issue over and over unable to login on the computer or the app reset everything screenshot it all my passwords to show that it’s not me updated the app and it’s still not working even after they told me they would and no Follow Up # I’ve had to continue to call each time
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Update
It’s telling me to update I have an old version and there is no update available.
Solid with some bugs
Can tell it’s new. It’s much better than my prior app with Cigna. Feels more modern. I don’t understand how the pricing works but I am not complaining because it has been cheap so far.
Update forced
You can’t make the app demand a user updates the app when your app update hasn’t yet been approved by apple. It makes it so you cannot use the app at all until it finally is approved and users can download it. Please fix this and stop blocking the app from use if it thinks there is an update. Been locked out for days.
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DOA
App does not work. Recently updated app states a “App Update Required” when opened so in other words it’s useless🤦🏻♂️
Lots of talk
Little action and things just don’t work on the app
