Great when it works
Fails alot! I have to constantly remove and reinstall.
Thank you for fixing it
Thank you for fixing the problem. I was able to get in and see what I needed to re-order.
Worthless as it stands.
Logs out every time you click on any tab. Worthless as it stands.
Sucks
Will log you out anytime you ask if your plan covers the medication that keeps you alive !!! I love living in a post capitalist hell hole !!!!
Frustrating
This app is frustrating to use. It Robo calls to give you a passcode, but the call goes straight to voicemail where you can’t catch it to press 1 to get the passcode. Website does the same.
Doesn’t work!
This app refuses to work on my phone because it falsely identifies my phone as “jailbroken.” It would be great to have an updated app which recognizes that my phone is NOT jailbroken.
Can’t sign in
Updated uninstalled reinstalled still not working.
Bad
If you like being frustrated, this is the app for you. It’s not the CVS app, which is also horrible, now CVS pharmacy, in-store, is going automated, like fast food, but instead of burger and fries, you are dispensed your medication.
Wait!
I have a question….hello?
…Hello?
…Anyone there?
Wait!
I have a question….hello?
…Hello?
…Anyone there?
Missing Family Member/No In-App Support
A member of our family who is on this insurance plan is missing from the list in the app. There’s no way in the app to contact support. If you click “Contact Us” it just takes you to a browser page with a link to the Help Center which doesn’t work. If you click “Help Center” in the app it’s just a bunch of FAQ, none of which addresses this issue.
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Terrible App Extremely Clunky
One of the worst apps I’ve ever dealt with. Extremely clunky. Doesn’t work had the time. Not at all user friendly. Redundant. CVS is the worst.
Unusable
This app literally does not work for basic functions. When it does work, it’s slow and errors out repeatedly. I’m currently unable to checkout my cart.
Crashes
App constantly crashes
Worthless
App crashes as soon as you try to sign in. Back door through register option. no Apple Pay and the ad a payment section does not recognize auto inputs, you have to enter every single letter and item. Table stakes people.
Buggy
The CVS experience in general keeps getting worse. Today I couldn’t even get into the app. It crashed instantly every time I tried to open it. I had to go to the website to request refills.
Crashing
App crashes when you log in. iOS 26.5.2.
Trash
This app hasn’t worked in months. I keep having to delete and reinstall but now that doesn’t work either. It just closes as soon as I open it.
Blue? Really?
Every Caremark/CVS logo in the world is bright red…except this app.
I consistently overlook it while searching, only to realize that my brain automatically looked for red.
You’ve built a brand reputation which inspires mistakes like that. Why in the world would the app designed choose a blue icon?
I consistently overlook it while searching, only to realize that my brain automatically looked for red.
You’ve built a brand reputation which inspires mistakes like that. Why in the world would the app designed choose a blue icon?
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Clunky and fails often
I don’t understand how they can be such a huge company and not be able to produce a good app that just works, doesn’t log you out all the time, and doesn’t have to reload everything every time you click something.
Terrible
Everything about Caremark is terrible. The app, the coverage , everything.
Not user friendly
My employer switched from Express Scripts to CVS Caremark this year. This app and the CVS Health app do not communicate very well. I previously use CVS as a backup for a quick prescriptions that I wouldn’t be taking long. Both providers are refilling prescriptions at the same time.
