A Clunky Experience; Express Scripts App Far Better
The CVS Specialty app offers a clunky user experience. (I’m using it on a current-model iPhone with the latest software.) Here are my main criticisms: (1) A large pop-up from the bottom (“Improving your site experience”) keeps appearing every time I switch a page within the app; annoying! Make it appear only once! (2) A large pop-up from the top, prompting me to take a survey, also keeps appearing; also annoying! (3) When the app opens, it’s always in the “signed out” state, and I have to take the extra step of signing in. This is easy enough to do with Face ID, but it’s dumb; auto-sign-in with Face ID should happen automatically when I open the app. (4) The Yes/No pop-up asking me to confirm that I want to leave a page is also dumb. If I hit the app’s back arrow to leave a page, just let me leave it without the extra step.
CVS could take a lesson from Express Scripts; the Express Scripts app works much more smoothly and is far better designed.
Unfortunately, I’m stuck with CVS now as my plan’s pharmacy benefit manager.
CVS could take a lesson from Express Scripts; the Express Scripts app works much more smoothly and is far better designed.
Unfortunately, I’m stuck with CVS now as my plan’s pharmacy benefit manager.
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Impossible to Login
It is impossible to login to this app. It asks for a username and password. But, CVS Specialty no longer uses usernames and passwords. They use MFA to log you in now. Therefore, whenever you attempt to login, you’re told “too many unsuccessful attempts” and your account needs to be unlocked. Go through the process of “unlocking” the account and changing the password. Go to log back in, guess what? “Too many unsuccessful attempts” and your account needs to be unlocked. It is literally not possible to login to this app. App is completely useless.
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not working
I have updated my account several times contacted Customer Service several times. The website finally works, but the app is not functioning whatsoever. It keeps telling me that my account is locked and I cannot access it, but I can access it online. So frustrating. I've been going around in circles all morning trying to get this operating and it's still not working so I deleted the app because it's garbage.
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Terrible Security
This app is so locked down. It’s impossible to login regularly. Every time I try to login I have to change my password because it won’t accept the password even though I know I’m entering the right one. And it’s nearly impossible to do if you use a password manager it will not accept what you’re doing. I need to fix this because it’s such an important app.
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You cannot turn notifications off...
Even if you go into "settings" on your iPhone. Very annoying especially if you have a bill that you owe (guess what? The company never did "benefit verification" on my co-insurances which subsequently lead to a bill showing up). Abt to delete this app and switch pharmacy because of this insidious tactic to subvert my turning the notifications OFF. So annoying to get these messages almost everyday
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