Comparison

OptumRx vs CVS Specialty

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

OptumRx

Manage your pharmacy benefits and medications from your phone. Compare drug prices, view your prescriptions, and opt for home delivery. Refill prescriptions, track orders, and access your member ID card easily.

Highlights
  • Compare drug prices
  • View all medications
  • Transfer to home delivery
  • Refill home delivery prescriptions
  • Check order status
  • View member ID card
Features
Currently charting
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The OptumRx mobile app helps members manage pharmacy benefits without walking into a pharmacy. Compare drug prices, view all your medications, and transfer eligible medications to home delivery. Users can also refill their home delivery prescriptions, check order status, set up automatic refills, and more. Other features include: • View member ID card • Resolve home delivery order holds • Manage account information Search, compare and save. With our easy-to-use tools, you'll get the info you need to find the right drug and pricing options for you. Send medications right to your home. You may be eligible for the convenience of Home Delivery, avoiding trips to the pharmacy to pick up your medications. Manage your Medicine Cabinet anywhere. Easily manage your medications and orders on any device- whether at home or on the go. Our Promises There are some things in life we depend on. Medication is often one of them. We promise to deliver simple ways to get the medication you need. • Affordability We help you find the medications you need at the lowest price available to you. • Accessibility Everything we do centers on getting you the medication you need, when you need it, your way. • Advocacy We'll be here to guide you any time you need us with compassionate care and a simple experience.

About

CVS Specialty

Manage your specialty prescriptions conveniently from your mobile device. Order refills, track your orders, make payments, and securely message your care team. Pick up at a CVS Pharmacy or have them delivered.

Highlights
  • Order prescription refills
  • Track order status
  • Make payments
  • Secure messaging with CareTeam
  • Choose pickup or delivery
Currently charting
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Please Note: This app is for CVS Specialty® patients only. You must have a CVS Specialty prescription in order to use this app Your health is our greatest priority. That’s why at CVS Specialty, we make it easy to manage your prescriptions at home or on the go. With the CVS Specialty mobile app, you can: · Order refills · Choose to pick-up your prescriptions at any CVS Pharmacy® where allowed by law, or have them delivered to another location of your choice. · Track your order status · Make fast and easy payments · Communicate with your CareTeam using the Secure Messaging feature. Ask a question and get answers from CareTeam members trained in your condition. All messages are secure and confidential You can sign-in securely through iPhone’s Touch ID or FACE ID (iPhone X). We’re always just a tap away. CVS Specialty – specialty medications with personalized support. We release updates to this app regularly and base our roadmap on your feedback.

Screenshots

OptumRx4 screens
CVS Specialty4 screens

Verdict

The call

The clearest difference is ratings volume: OptumRx at 146K against CVS Specialty's 1.9K. OptumRx also leads on rating (4.7 vs 4.4). CVS Specialty's advantage is review sentiment (36% vs 16%). On price, update cadence, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

OptumRx holds the better App Store score, 4.7 against 4.4. That said, the two scores are not equally well evidenced: OptumRx has 146K ratings behind it against 1.9K, so its average is the more settled of the two. Written reviews complicate that: 16% of OptumRx's written reviews are positive against 36% of CVS Specialty's, so the app with the better star average is not the one people write more warmly about.

UpkeepUpdate frequency

Both ship on a similar rhythm, roughly monthly. The most recent releases landed on September 24, 2026 and September 22, 2026 respectively.

Scorecard3 real differences · 8 level
OptumRx versus CVS Specialty: the parameters behind the verdict, then further details
ParameterOptumRxCVS Specialty
PriceFreeFree
Rating4.7 (146K ratings) — better4.4 (1.9K ratings)
Positive reviews15.8% of reviews35.8% of reviews — better
Number of ratings146K — better1.9K
Update frequencyMonthlyMonthly
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
Best chart rank#68 — better#195
DevicesiPhone, iPad, iPod — betteriPhone, iPod
Requires iOS15.115.0 — better
Further details — not scored
Size89 MB74 MB
Age rating4+17+
DeveloperOptum Inc.CVS Pharmacy

Customer experience

OptumRx

All ratings145,717 ratings
Positive95.0%
Neutral2.8%
Negative2.3%
Written reviews234 reviews
Positive15.8%
Neutral5.1%
Negative79.1%

CVS Specialty

All ratings1,882 ratings
Positive87.8%
Neutral2.4%
Negative9.7%
Written reviews120 reviews
Positive35.8%
Neutral4.2%
Negative60.0%

User reviews

OptumRx

From 146K App Store ratings

What we love

  • 🚀 Convenient home delivery
  • 💰 Affordable prices
  • 📦 Reliable mail order service
  • 🕰️ Timely order processing
  • 🤝 Helpful customer service

Room to improve

  • 🐛 Inconsistent app performance
  • 🔍 Difficult to navigate app
  • 🚫 Forced to use specific pharmacies
  • 📤 Delayed or missing deliveries
  • 🤖 Poor communication from automated systems

CVS Specialty

From 1.9K App Store ratings

What we love

  • 🚀 Easy to use
  • 🚀 Convenient refill process
  • 🚀 Helpful reminders
  • 🚀 Fast delivery
  • 👍 Knowledgeable customer service

Room to improve

  • 🐛 App crashes and freezes
  • 🐛 Login issues
  • 🐛 Unreliable order tracking
  • 🐛 Inability to update account information
  • 🐛 Inconsistent user experience

Bugs and requests

OptumRx

Reported bugs

3 issues
  • App freezes and crashes
  • Login issues and account lockouts
  • Incorrect pricing and order status information

Requested features

4 requests
  • Ability to view prescription refill dates
  • Option to opt-out of automatic refills
  • Integration with local pharmacies
  • Improved app usability and accessibility

CVS Specialty

Reported bugs

4 issues
  • Frequent loading issues
  • Inability to refill prescriptions
  • Disappearing order buttons
  • Inconsistent behavior across iOS and Android

Requested features

5 requests
  • Ability to add supplementary items to orders
  • Improved in-app order management
  • Seamless integration with regular CVS app
  • Persistent login and order history
  • Enhanced notification system

In-app purchases

None

OptumRx

No in-app purchases

None

CVS Specialty

No in-app purchases

Questions

Is OptumRx free?
OptumRx is free to download, with no in-app purchases.
Is CVS Specialty free?
CVS Specialty is free to download, with no in-app purchases.
Which has better reviews, OptumRx or CVS Specialty?
OptumRx is rated higher. OptumRx averages 4.7 out of 5 from 146K ratings, while CVS Specialty averages 4.4 from 1.9K ratings.
Do OptumRx or CVS Specialty have ads?
Neither OptumRx nor CVS Specialty shows ads.
Which is updated more often, OptumRx or CVS Specialty?
OptumRx ships an update monthly, and CVS Specialty monthly. Most recently, OptumRx was updated on September 24, 2026 and CVS Specialty on September 22, 2026.
Which is more popular, OptumRx or CVS Specialty?
OptumRx currently peaks at #68 in the App Store charts, and CVS Specialty at #195. Chart position reflects recent download velocity rather than total install base.

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