Need improvements
Probably worst laundry app i have used, took 25 dollar from my card but i did not see in my funds. Other than that seems like working, future will showz
They charged me an extra 17 dollars.
The charge in the app was 8 dollars, but my bank charged 25.
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I don’t usually write reviews, but I felt this may be helpful for some users. The app itself is very simple and worked great for me, very convenient for checking how long my laundry has and not having to deal with change. Do keep in mind that they don’t tell you there is an activation fee, which seems to vary based on these reviews. I had a $25 fee for a dryer cost of $1.75. I’m not sure if you’re supposed to get the money back, some reviews say they do, but use it at your own risk. Besides the sketchy fees and holding your money, I had no issues with the app and thought it was easy to use and very convenient. However, I won’t be using it again. Much less sketchy to just go get money from a bank and use quarters.
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DO NOT USE THIS APP THEY STEAL MONEY!!
Usually don’t write reviews but the system “glitched” and I was charged twice. The Dexter representive told me to speak to the managers but they couldn’t help and Dexter said the only one who could help was the manager who told me to file a dispute after I did she said she’d move the credit so I withdrew the dispute and then she and the owners had Dexter Pay lock the credit account so they kept my $30. The phone service worked was extremely prejudice make racial innuendos when they are literally thieves 😂😭
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Sucks
I created an account. Activated it through my email. Won’t let me login although I’m using the same credentials. They just lost my business I was going to use it for the first time if I could give less than one star it would be a zero star.
App doesn’t work
App won’t take any of my cards not even will it allow from Apple Pay there’s no customer service number to even help you with the app they want you to leave a voicemail this app is not a good app especially if you come out the house with the intention to wash and don’t bring your cards because your thinking you can use the app now your stuck and have to get all of your clothes out of the washers
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Hidden fees
The app didn’t let me know that it would charge my card 25$ instead of the initial 12.60$ for the washing machine. There wasn’t an activation fee that i know of. Very unhappy, this is scummy business practice. Probably won’t even get a refund
Pretty Useful App
I started using this app with a new laundromat in the area. It has helped so much because I don’t have to worry about cash for quarters. Only issue I have had is that it does not show on the machine that it’s malfunctioning and you won’t find out the app can’t be used until you load your clothes and access the app.
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Can’t even create an account
Says create account won’t let me login cause account needs verification but no email has arrived. Don’t waste your time find a new laundromat.
Overcharg
I paid double for my laundry here. This app literally stole money from me and i will be reporting i have proof.
Convenience
Love the app is very convenient and on top of that the free dry is great!
Used to work well
This app was very handy. I’m not sure if perhaps a recent update caused issues but it has made me sign in roughly 8 times in one trip to the laundromat to handle 2 loads of laundry.
pos
my bank kept declining it as a scam
Terrible Experience
I loaded money on my account and when it was time for me to wash I could no longer log in my account to use the funds. This issue caused me to come out of more money than I planned.
Not good
I used the app a couple of times. It showed me charging more money to my card than I actually used but eventually it reflected the actual amount I charged to my card. However, today on my third visit the app won’t work. The person working at the laundromat tried, and couldn’t figure it out. I uninstalled and reinstalled the app and it didn’t work. I logged off and then back on but couldn’t because the app said there was system maintenance taking place. The person at the laundromat used her phone and paid for my dryer but still it shouldn’t be this difficult to use. Get cash instead because it’s just easier than this bug ridden craplication.
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Charges more
The app charged me $15 today for a wash that was $3.50 and the dry was $4.75. Not sure how to contact Dexter reps. It’s not even pending anymore with my bank.
Free Wash….LIES!
Was supposed to receive a free first wash from both the app and from the laundromat. Did not receive from either. Lies.
Completely useless
I was able to set up an account (and give them my information!), but after I logged in, nothing worked. Completely useless!
App is junk
Why do I have to click the icon 40 times for it to verify the washer or dryer . Please fix bugs as it CAN be convenient when it works .
Scams
Took 25 dollar out my account for a single load
