Can’t even create an account
Says create account won’t let me login cause account needs verification but no email has arrived. Don’t waste your time find a new laundromat.
Overcharg
I paid double for my laundry here. This app literally stole money from me and i will be reporting i have proof.
Convenience
Love the app is very convenient and on top of that the free dry is great!
Used to work well
This app was very handy. I’m not sure if perhaps a recent update caused issues but it has made me sign in roughly 8 times in one trip to the laundromat to handle 2 loads of laundry.
pos
my bank kept declining it as a scam
Terrible Experience
I loaded money on my account and when it was time for me to wash I could no longer log in my account to use the funds. This issue caused me to come out of more money than I planned.
Not good
I used the app a couple of times. It showed me charging more money to my card than I actually used but eventually it reflected the actual amount I charged to my card. However, today on my third visit the app won’t work. The person working at the laundromat tried, and couldn’t figure it out. I uninstalled and reinstalled the app and it didn’t work. I logged off and then back on but couldn’t because the app said there was system maintenance taking place. The person at the laundromat used her phone and paid for my dryer but still it shouldn’t be this difficult to use. Get cash instead because it’s just easier than this bug ridden craplication.
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Charges more
The app charged me $15 today for a wash that was $3.50 and the dry was $4.75. Not sure how to contact Dexter reps. It’s not even pending anymore with my bank.
Free Wash….LIES!
Was supposed to receive a free first wash from both the app and from the laundromat. Did not receive from either. Lies.
Completely useless
I was able to set up an account (and give them my information!), but after I logged in, nothing worked. Completely useless!
App is junk
Why do I have to click the icon 40 times for it to verify the washer or dryer . Please fix bugs as it CAN be convenient when it works .
Worst customer support
Can’t even contact a live person. After loading my money on the app and my soap I go to start my load and the machines don’t work. Going home without my soap and dirty clothes. And worst off my money is on the app and I will never use these guys again. Unbelievable they don’t have a way to contact someone.
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It stole my money
It says it’s only 6$ plus 2 dollars convenience fee it charged me 15$ what a scam
Be wary
I have used this app very successfully for the past 2 months and enjoyed the convenience. However tonight my payment card info ended up being compromised. I started a load in washer and then when I went to check my timer, the app had logged me out and my thought was well that is weird and I tried used the password that I had set to and it did not work, so did a password reset and within about 2 or 3 minutes of the password reset, it charged $20 to my bank card, and I did not ask for it to load any amount and this $20 DID NOT load to my Dexter account and here it has been 2 hours and it is still not there and plus periodically when I check the app under Preloaded functions panel a pop up appears that says Error and below says Request Error, so whoever it is, is still trying to charge my bank card to try to get more money from my hard earned paycheck. And of course this app has to have that payment disclaimer and that you basically use it at your own risk. But what the heck are you supposed to do when the change machine is malfunctioning and the clothes machines are not taking quarters and you desperately need to get your laundry done and the only time you can get it done is late evening because your work shift is daytime.
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UNACCEPTABLE, ENDLESSLY FRUSTRATING GARBAGE. USE ANYTHING ELSE BUT THIS. Im not exaggerating.
Title should tell you everything. I NEVER write reviews for apps but this has been the absolute most miserable, frustrating experience I have ever had with an “app” (can you call it that if it doesn’t even function as well as the worst app you’ve ever used? Those worked better than this so probably not)
I am literally just trying to give you my money for an outrageously overpriced service that you are already extorting me for and it rarely even allows me to do that. Just does not load or even acknowledge the fact Im trying to click on anything until I close the app, open it again and THEN it tells me that for some reason it cannot process whatever it is I was trying to do (literally just click a button to give them my money) and then goes back to not registering any input. This continues for an indefinite length of time, stopping only when it abruptly decides to process that button I clicked an hour ago or more likely - I give up in utter frustration and decide not to do laundry this week.
If you are a business contemplating a working relationship or any sort of arrangement involving this app - DONT. You are better off with literally ANYTHING ELSE. Have your customers courier an envelope of change to you, it will be a much more pleasant experience & considerably more efficient.
I am literally just trying to give you my money for an outrageously overpriced service that you are already extorting me for and it rarely even allows me to do that. Just does not load or even acknowledge the fact Im trying to click on anything until I close the app, open it again and THEN it tells me that for some reason it cannot process whatever it is I was trying to do (literally just click a button to give them my money) and then goes back to not registering any input. This continues for an indefinite length of time, stopping only when it abruptly decides to process that button I clicked an hour ago or more likely - I give up in utter frustration and decide not to do laundry this week.
If you are a business contemplating a working relationship or any sort of arrangement involving this app - DONT. You are better off with literally ANYTHING ELSE. Have your customers courier an envelope of change to you, it will be a much more pleasant experience & considerably more efficient.
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Ugh…
Was great until it wasn’t. I LOVED being able to get a longer wash cycle and/or longer rinse. However, after a couple of uses, the app decided it didn’t like my method of payment.
Do you know how frustrating it is to have three washers waiting to start and suddenly you have to scramble to find enough cash to put quarters into machines?
The worst.
Do you know how frustrating it is to have three washers waiting to start and suddenly you have to scramble to find enough cash to put quarters into machines?
The worst.
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bad
doesn’t work and takes your info
Buggy App
App crashes A LOT, is very slow, and constantly shows errors. All this when you need it most after pre-loading dirty laundry only to have to re-load on a different machine, especially if your cell signal is low. Still better than carrying pounds of quarters to do laundry but app developer really needs to invest in app improvement, perhaps a re-build.
The laundry industry as a whole needs to develop a single standard for paying anywhere and everywhere. If the vending machine industry can figure that out, why can’t laundry?
The laundry industry as a whole needs to develop a single standard for paying anywhere and everywhere. If the vending machine industry can figure that out, why can’t laundry?
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Worst app
Scams
No one to reach out to
This app has no Customer Service has no contact us portion in the app. I use this app in the laundromat in Long Beach and each time I put in a load it cost three dollars but they charge my account $10 each time and will be pending for four days and days and will refund a few of them, but not the whole amount of difference and no one to reach out to when you need to ask for your refund.
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