Charged wrong amount
Charged me $25 for an $8 washing machine
Convenience fee ripoff!
I needed to add time to the dryer because the clothes were not dry. It cost me an additional $1 instead of 25 cents
. All the other leads were added to the original amount. I don’t mind the $1 convenience fee BUT if I am still using same machine and only adding time don’t charge me another fee!! That is ridiculous!!!
. All the other leads were added to the original amount. I don’t mind the $1 convenience fee BUT if I am still using same machine and only adding time don’t charge me another fee!! That is ridiculous!!!
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Definitely not an2 star app
Very convenient. Works well for me. I like that can track the status of machines and sends notifications when done.
worse experience
every action you do, the app freezes. moving to another laundry because of this
Works on its own time.
My second time using this app at this laundromat, and it’s still just as clumsy, user-unfriendly, and inefficient. It never seems to do what it’s supposed to do always throwing errors or failing to communicate with the machines. The moment I pulled into the parking lot, I already knew part of my day was going to be wasted. I even had to do some breathing exercises because this app really tests your patience.
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charge for a wash for no reason 30$ for a 5$ wash
bad
Balance on app
I started noticing my balance was off after each wash I added $35 to the app I spent $14 why is my balance $17 instead of 21. The app shows my preload as well as usage so unless it’s a fee to use the app why is it that my balance is different after purchasing a wash for a lesser amount
Bad Payment Processing
They seem to Undercharge and overcharge, then try and force you to pay more money than you owe. And don’t even think about contacting support about it because you can’t access the app until you pay the money they’re extorting you for. Pretty good app overall though besides the payment processing.
Scam
Says only charging 13 than I give permission to pay it through home and bill through bank acc says 25$ same thing happened to my wife
Terrible App!!!
I don’t think I have ever left a bad review, including when Sonos changed their app and it was a nightmare… and it’s still bad. But THIS app is the worst ever!!! The duplicate entries and the fact that it covers fields for necessary information in a way that you can’t enter it, is just the beginning. When you enter your billing address, you have to enter the zip code first, the city second so that when you enter the state, you still have access to the street address. If you do it in reverse (the normal order like every other app ever created), it will not allow you to see those fields. Then it makes you double tap on the screen to confirm your purchase, which actually works, but then it directs you to “click the side button”… which is different depending on whether you have an iPhone or android, and even dependent upon the version you have. Then the app will freeze or take you back to the beginning of your order. RIDICULOUS!!!
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Can not process payment
I tried 3 times and it wouldn’t let me complete my transaction
Charges a hidden $1.30 fee despite not disclosing this anywhere
This is totally unacceptable. It’s not even in the fine print. The app is also a bit clunky.
Barely functional
For stacked machines, you can’t start a second load in the other machine if you already have one going. App is super buggy in general.
Switching/adding payment methods is buggy.
If you’re a laundry mat owner please reconsider using or implementing this crummy app.
If you’re the app owner, please fix it.
Switching/adding payment methods is buggy.
If you’re a laundry mat owner please reconsider using or implementing this crummy app.
If you’re the app owner, please fix it.
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Didn’t work
App does not work at my location. It says that none of the washers and dryers are available.
Works fine
No complaints at all
I never write reviews
But I had to to tell you all not to download it. I got it because they advertised a free wash if you download it. Did it and of course it didn’t want to give me the promotion. Even then I tried to use it. It led me load funds one time and then it kept giving me errors. Waste of time. And they don’t have any support where you can try to get things fixed. DO NOT DOWNLOAD
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$25 for a $5 wash
Yep is a scam
Don’t do it
They take $25 and hold it for weeks as a deposit. Very shady app. Don’t use it.
Absolutely NOT
I thought this was a good idea……until it was NOT !!! I didn’t even realize until I was 3 washers in (I was using the 8.25 a wash machines) and after I started the 3rd one I realized they were taking $25 TWENTY FIVE DOLLARS out of my account for EVERY WASHING MACHINE. They said you get the difference back once you’re done. I’ve been done since this morning and it’s still looking like I paid $75 for 3 loads to wash. That’s not even including the dryer. It’s 3:00pm and I’m still crashing out about it!! Please whatever you do DO NOT DO NOT under any circumstances even download the app!! I don’t even know who to contact about my money!!! This is theft by deception all day every day !!!! SEVENTY FIVE DOLLARS for 3 loads of laundry …wash only at the coin laundry
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Sucks
I don’t know what happened to this app. Never had problems until today!!! I was able to wash my clothes but when it came to drying the app would NOT open. I shut my phone off, reinstalled the app. Now I can’t even log on. Like it’s frozen. How do I get my money off this app since I can’t rely it to work properly????? Cash will always work
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