Buggy App
App crashes A LOT, is very slow, and constantly shows errors. All this when you need it most after pre-loading dirty laundry only to have to re-load on a different machine, especially if your cell signal is low. Still better than carrying pounds of quarters to do laundry but app developer really needs to invest in app improvement, perhaps a re-build.
The laundry industry as a whole needs to develop a single standard for paying anywhere and everywhere. If the vending machine industry can figure that out, why can’t laundry?
The laundry industry as a whole needs to develop a single standard for paying anywhere and everywhere. If the vending machine industry can figure that out, why can’t laundry?
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Worst app
Scams
No one to reach out to
This app has no Customer Service has no contact us portion in the app. I use this app in the laundromat in Long Beach and each time I put in a load it cost three dollars but they charge my account $10 each time and will be pending for four days and days and will refund a few of them, but not the whole amount of difference and no one to reach out to when you need to ask for your refund.
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Great app
App worked great. Fairly easy to navigate. Only downside is that it cost $1 more per machine than what the laundromat charges if you use coins. So use coins if you want to save money.
Do you like Holds? So does DexterPay
As the title suggests, if you like $25 holds PER TRANSACTION.
So does DexterPay!
I paid for two washer/dryers and now have a $50 hold. Putting me at a lovely -$30.
Thank you Dexter pay!
I guess I’ll scrounge up the change I couldn’t put into the washer for lunch :)!
TLDR, DexterPay will put $25 holds per transaction! What should’ve been a $5&$8 hold is now a $50 hold! Watch your bank accounts closely after you deal with this app!
So does DexterPay!
I paid for two washer/dryers and now have a $50 hold. Putting me at a lovely -$30.
Thank you Dexter pay!
I guess I’ll scrounge up the change I couldn’t put into the washer for lunch :)!
TLDR, DexterPay will put $25 holds per transaction! What should’ve been a $5&$8 hold is now a $50 hold! Watch your bank accounts closely after you deal with this app!
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No problem
Works good
Overcharges
It said the wash was 6.50 but charged me 25$
Not user friendly!
Incredibly stupid app
Charged wrong amount
Charged me $25 for an $8 washing machine
Convenience fee ripoff!
I needed to add time to the dryer because the clothes were not dry. It cost me an additional $1 instead of 25 cents
. All the other leads were added to the original amount. I don’t mind the $1 convenience fee BUT if I am still using same machine and only adding time don’t charge me another fee!! That is ridiculous!!!
. All the other leads were added to the original amount. I don’t mind the $1 convenience fee BUT if I am still using same machine and only adding time don’t charge me another fee!! That is ridiculous!!!
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Definitely not an2 star app
Very convenient. Works well for me. I like that can track the status of machines and sends notifications when done.
worse experience
every action you do, the app freezes. moving to another laundry because of this
Works on its own time.
My second time using this app at this laundromat, and it’s still just as clumsy, user-unfriendly, and inefficient. It never seems to do what it’s supposed to do always throwing errors or failing to communicate with the machines. The moment I pulled into the parking lot, I already knew part of my day was going to be wasted. I even had to do some breathing exercises because this app really tests your patience.
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charge for a wash for no reason 30$ for a 5$ wash
bad
Balance on app
I started noticing my balance was off after each wash I added $35 to the app I spent $14 why is my balance $17 instead of 21. The app shows my preload as well as usage so unless it’s a fee to use the app why is it that my balance is different after purchasing a wash for a lesser amount
Bad Payment Processing
They seem to Undercharge and overcharge, then try and force you to pay more money than you owe. And don’t even think about contacting support about it because you can’t access the app until you pay the money they’re extorting you for. Pretty good app overall though besides the payment processing.
Scam
Says only charging 13 than I give permission to pay it through home and bill through bank acc says 25$ same thing happened to my wife
Terrible App!!!
I don’t think I have ever left a bad review, including when Sonos changed their app and it was a nightmare… and it’s still bad. But THIS app is the worst ever!!! The duplicate entries and the fact that it covers fields for necessary information in a way that you can’t enter it, is just the beginning. When you enter your billing address, you have to enter the zip code first, the city second so that when you enter the state, you still have access to the street address. If you do it in reverse (the normal order like every other app ever created), it will not allow you to see those fields. Then it makes you double tap on the screen to confirm your purchase, which actually works, but then it directs you to “click the side button”… which is different depending on whether you have an iPhone or android, and even dependent upon the version you have. Then the app will freeze or take you back to the beginning of your order. RIDICULOUS!!!
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Can not process payment
I tried 3 times and it wouldn’t let me complete my transaction
Charges a hidden $1.30 fee despite not disclosing this anywhere
This is totally unacceptable. It’s not even in the fine print. The app is also a bit clunky.
