Glitchy. Horrible Customer Experience
Response from developer
Hi Sondra, I'm sorry the app let you down. That is not the experience I want anyone to have. We sent you an email directly, please check your inbox and your spam folder in case it landed there. The good news: everything you described has been fixed in the latest update. The workout interruptions are resolved and the AI coach is back up and running. Please update the app from the App Store and give it another try. If anything still is not working, email with "App Store review" in the subject line and I will personally reply within 24 hours. And if the app still does not work for you, I will help you get a full refund through Apple. DiastaFix, developer
No direction
Response from developer
Hi, thank you for the honest feedback, and I'm sorry the experience felt that way. Part of what you describe was a real bug: a playback issue caused videos to restart and loop, which made the program feel scrambled and out of order. That has been fixed in the latest update. The workouts follow a set progression built specifically for diastasis recti, starting with deep core reactivation and building from there, because doing the right movements in the right order is what gets results. On the locked videos, that is not how it is meant to work. Rewatching past sessions works correctly in the current version. Please update the app and give it another look. If anything still is not right, email with "App Store review" in the subject line and I will personally reply within 24 hours. And if it still does not work for you, I will help you get a full refund through Apple. DiastaFix, developer
😡
Response from developer
Hi, I'm sorry the app fell short of what you paid for. You deserved better and I appreciate you spelling out exactly what went wrong. The video playback issue you described has been fixed in the latest update, and workouts now play through without stopping. We have also been improving the AI coach with every release, and feedback like yours on personalization directly shapes that work. Please update the app from the App Store and give it another try. If anything still is not right, email with "App Store review" in the subject line and I will personally reply within 24 hours. And if the app still does not work for you, I will help you get a full refund through Apple. DiastaFix, developer
Not a great app to use
customer support and no
response.
Response from developer
Hi, I'm sorry, and thank you for laying out exactly what got in your way. Both issues you described have been fixed in the latest update. The workout screen now displays fully on all iPhone sizes, and the pacing between exercises has been improved so you have time to get set before the next movement begins. I'm also sorry you did not hear back from support. Our replies sometimes land in spam folders, but you should have heard from us either way. Email with "App Store review" in the subject line and I will personally reply within 24 hours. And if the app still does not work for you, I will help you get a full refund through Apple. DiastaFix, developer
Not a great app to use
response.
