I’d like to know when I qualify for instant pay
Love it here!!
Active drivers
Underpaid
Poor Support for Drivers & Unfair Adjustment Process
What is especially frustrating is the lack of meaningful customer support when trying to dispute these decisions. There doesn’t seem to be an effective way for drivers to explain the circumstances, provide documentation, or have an adjustment fairly reviewed. Drivers are expected to accommodate customers and provide good service, but when customers ask for work outside the delivery scope, Dispatch does not consistently support the driver afterward.
I enjoy doing deliveries and providing good customer service, but the adjustment process needs significant improvement. Drivers should be fairly compensated for additional labor, wait time, mileage, weight, and services requested by customers outside the original scope of the delivery.
Dispatch needs better driver support, clearer adjustment policies, and a fairer process for reviewing legitimate compensation requests.
CEO Tru-Swift Transport LLC
Thank you Dispatch!
