App broken for two weeks
Based on someone’s review from earlier this month, their app has been broken/not working at least two weeks with no fix or update. It won’t let me log in, it just spins after clicking authenticate/log in, not even a fail/error screen. I tried to pay my bill several days ago, before it was due, and this occurred. Got a text from DLC today saying my payment was past due. Tried the app again today, same problem , and no app update available 😡 Going to try to pay via their desktop website now 🤞
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Trash
HORRIBLE company and if I had other options to take my business elsewhere I wouldn’t hesitate!!!!!
Terrible website
Trying to put them on auto pay it keeps kicking them off every other month
New Update
The new update won’t even allow me to open the app. It needs fixed.
Hello
Very good
Rarely works
I have to delete and reload the app every time I try to log in and pay my bill.
App won’t login
Cannot log into my account. When The login button just spins forever which means I can’t use my phone to access my account or pay my bills.
App Login
Login is a bit of a hassle
App just spins
App quit loading and I have to go onto the website to pay. Which does not give me any choice to use Apple Pay or a debit card? Annoying
Doesn’t load
This app sucks it used to work as well as a local utilities company app works (not well). And now recently I just can’t get into it. I put the correct user and password in and it just loads indefinitely
User Friendly
I find the app to be highly user friendly and easy to navigate. It’s an enjoyable experience even though it’s a bill lolll
Can’t use app
This app rarely works. Now it just spins after launching face recognition. Can’t turn that off to just use password. Would be so convenient if it actually functioned as needed.
Not working anymore
I don’t understand the point of facial recognition when it never works. Now when I put the password in it just spins. I have to go to the website to do anything anymore. The app is pretty useless
App does not work
The app will not launch. I try to put my password in and nothing happens.
worst apps
frequently it does not work
Never works
This app never works right. I could mail a physical check to their headquarters faster than paying thru the app. Hate being a prisoner to this company.
Login wheel spins, doesn’t load
Have had to pay my last 3 bills on a laptop vs. the app because I can’t get past the login screen thanks to the wheel spinning and nothing ever happening.
Not working
My app updated today and now I can’t even get in to pay my bill!
Easy to use
I’m a very active busy person so I don’t have time to use the website and so I can use the app to make the payments and check my bill while checking for outages when they’re going on
Issues lately
More than usual inability to access my account. The app just spins for literally days.
