worst apps
frequently it does not work
Never works
This app never works right. I could mail a physical check to their headquarters faster than paying thru the app. Hate being a prisoner to this company.
Login wheel spins, doesn’t load
Have had to pay my last 3 bills on a laptop vs. the app because I can’t get past the login screen thanks to the wheel spinning and nothing ever happening.
Not working
My app updated today and now I can’t even get in to pay my bill!
Easy to use
I’m a very active busy person so I don’t have time to use the website and so I can use the app to make the payments and check my bill while checking for outages when they’re going on
Issues lately
More than usual inability to access my account. The app just spins for literally days.
They keep the lights on.
App is easy to use. Paying my electric bill is only ever two taps away. You can’t fake convenience like that.
Frequent outages of app
Often I’ll try to pay my bill and the app isn’t working so I have to hope I remember to try later when it is working. When it is working it isn’t too bad
Log-in
I can’t log in on my iPhone. Just had a power outage and it just spins trying to log in! This is new since the last update.
Bill pay
I dont like how i tried to pay my bill but it pushed it 2 days back to the 14th and todays the 12th
Payment date
Was not able to pay on today 05/11. App did not allow me to choose today.
Perpetually buggy
Latest update claimed biometric login bug was fixed. It wasn’t.
Frustrated
What should be an easy app to navigate once set up became a nightmare. I had to re-enter my information several times to pay my bill.
Great App, however, missing something
So I want to say this app is fantastic, which it does appear to be above the typical app. But the authentication tends to error out. Also the only reason I want an app is for it to alert me that this needs attention. A replacement for a website is not needed in my eyes, an app that alerts you have a bill due in x days persistently or alerts you have an open power outage on a service address makes sense.
Hopefully this lands in the right place.
Hopefully this lands in the right place.
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WORSE THAN THE MAFIA
Whatever our usage is for the billing month they charge us DOUBLE. And it shows it right on the bill, our wattage use is the same as the 'Duquesne light fee'. So when we are trying to keep our apartment warm in the winter we couldn't keep up with it. Then they gave us a shut off notice in March. For three months it's over $1300 for an efficiency. Then when you do pay on time it processes after it's due which makes you have a late fee. It's not right. It's downright disgusting.
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Payment
Try to make payment on my due date it would not let me make it. I had to pay it after the actual due date
Unbelievably Poor
The app is astonishingly bad. Biometric identification has never worked, it’s unresponsive, and the outage map is completely inaccurate.
Face ID
Face ID doesn’t work
Biometrics
The App never allows be to use the biometrics that I have set up previously. It always makes me put my password in to use the biometrics in the future. It NEVER lets me use facial ID even after I have entered my password time and time again!
Dishonest billing
They imply youre still past due if you don’t pay the portion not due yet and that can be a FDCPA VIOLATION
