App Login
Login is a bit of a hassle
App just spins
App quit loading and I have to go onto the website to pay. Which does not give me any choice to use Apple Pay or a debit card? Annoying
Doesn’t load
This app sucks it used to work as well as a local utilities company app works (not well). And now recently I just can’t get into it. I put the correct user and password in and it just loads indefinitely
User Friendly
I find the app to be highly user friendly and easy to navigate. It’s an enjoyable experience even though it’s a bill lolll
Can’t use app
This app rarely works. Now it just spins after launching face recognition. Can’t turn that off to just use password. Would be so convenient if it actually functioned as needed.
Not working anymore
I don’t understand the point of facial recognition when it never works. Now when I put the password in it just spins. I have to go to the website to do anything anymore. The app is pretty useless
App does not work
The app will not launch. I try to put my password in and nothing happens.
worst apps
frequently it does not work
Never works
This app never works right. I could mail a physical check to their headquarters faster than paying thru the app. Hate being a prisoner to this company.
Login wheel spins, doesn’t load
Have had to pay my last 3 bills on a laptop vs. the app because I can’t get past the login screen thanks to the wheel spinning and nothing ever happening.
Not working
My app updated today and now I can’t even get in to pay my bill!
Easy to use
I’m a very active busy person so I don’t have time to use the website and so I can use the app to make the payments and check my bill while checking for outages when they’re going on
Issues lately
More than usual inability to access my account. The app just spins for literally days.
They keep the lights on.
App is easy to use. Paying my electric bill is only ever two taps away. You can’t fake convenience like that.
Frequent outages of app
Often I’ll try to pay my bill and the app isn’t working so I have to hope I remember to try later when it is working. When it is working it isn’t too bad
Log-in
I can’t log in on my iPhone. Just had a power outage and it just spins trying to log in! This is new since the last update.
Bill pay
I dont like how i tried to pay my bill but it pushed it 2 days back to the 14th and todays the 12th
Payment date
Was not able to pay on today 05/11. App did not allow me to choose today.
Perpetually buggy
Latest update claimed biometric login bug was fixed. It wasn’t.
Frustrated
What should be an easy app to navigate once set up became a nightmare. I had to re-enter my information several times to pay my bill.
