DoorDash User Reviews

Customer Experience

Positive experience32.9% of reviews
Neutral5.9% of reviews
Negative experience61.2% of reviews

~ Based on 11,644 written reviews from the US App Store.

What users say

Is DoorDash Safe?

DoorDash: Food, Grocery, More appears safe based on user ratings. AppsHunter Safety Score for DoorDash is 96/100.

This assessment is based on 22,770,053 user ratings, with an App Store average of 4.8/5.

Safety Analysis

94.8% of ratings point to a safe experience
2.4% of ratings suggest some concerns
2.7% of ratings point to a risky experience

~ Based on 22,770,053 App Store ratings for DoorDash.

Is DoorDash Legit?

DoorDash: Food, Grocery, More appears to be a legitimate app. AppsHunter Legitimacy Score for DoorDash is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

No subscription renewal message

Didn’t give any notification for renewing subscription, wasted money

Ridiculous

For how much the company is worth we shouldn’t have to deal with so many internal issues with your employees and customer service!

Very bad service

Driver’s have eaten my food on 3 different occasions. Door dash still keep these questionable drivers in their platform. This is my last ever order with door dash. I will tell everybody I know to deactivate their app. Very useless app managers.

Customer forced to pay fees to replace mistake

I ordered for my family and an item was forgotten, my child’s meal. When seeking help, my ONLY option was a credit to DD or refund. No replacement? I was offered $8.99 for something that cost me $9.91 MORE to replace with fees and tip. This is unacceptable.

Not satisfied

I am not satisfied with the World Cup fifa sweepstakes 5 million was promoted and I feel as if DoorDash lied about how many people picked the winning team I only won 16$ I had to buy more then 200$ of door dash just to get entered.the sweepstakes stakes was just a big scam to get me to spend money on DoorDash
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Manipulative

They will try to opt you into a monthly subscription without your clear consent.

Convenient

Using primarily after having had back surgery and have been unable to drive. Drivers are almost always prompt and follow instructions well.

Will not load

App will not load force crashes every time I try to open it

DONT ORDER

he stole my food !!!

Orders

This isn’t number one spot. I used to buy food if I don’t feel like going out in 100° weather it is pretty fast and if your food doesn’t come fast enough, you can ask DoorDash for support 100 out of 10 recommend

Mr

Driver cancelled last minute!!!!

New User Experience

Second order. All went well with first. The visual interface takes getting us to. Not entirely sure all the perks I get, but the amounts due keep dropping. At a rehab facility. Can't eat food here.

It works

All honesty sometimes things do happen. But all and all I like it.

Door Dash hates Washington DC

Door Dash doesn’t like a new law the democratically elected DC council has passed, and so they are lobbying Congress to overturn the law. Door Dash doesn’t care what DC wants, it cares about its bottom line.

Prices outrageous

Talk about egregious pricing this is ridiculous. No more DoorDash or Uber eats.

App is good but ….

1) encourages tipping by default adding x amount tip before order is delivered. TIP is earned not just giving cuz. If the delivery person does a good job they earn the tip.

2) doordash does not clearly show the dash-pass subscription cost in the app.

Um

Treat your drovers better.

🙌

I use it all the time. Dinners, bday cakes, when my kid is sick and I need stuff. I am so happy DoorDash is exists. Customer service is great too if there’s ever an issue which is rare.

Wtfk

Y’all tax is crazy

Great Food Delivers

This is a one of a kind app for delivering food.