DoorDash User Reviews
Customer Experience
~ Based on 12,229 written reviews from the US App Store.
What users say
Summarized from real user reviews of DoorDash. Based on 23M reviews and a 4.8/5 average, it highlights the 3 positives and 5 negatives reviewers mention most about this Food & Drink app.
Positive things
- 🚀Convenient delivery service
- 👍Variety of restaurant options
- 💡Potential for improved customer service
Negative things
- 🐛Frequent order issues (missing items, incorrect orders)
- ⏱️Lengthy and unreliable delivery times
- 🤖Poor communication from drivers and customer support
- 💰Overpriced with excessive fees
- 🔒Security and account issues
Is DoorDash Safe?
DoorDash: Food, Grocery, More appears safe based on user ratings. AppsHunter Safety Score for DoorDash is 96/100.
This assessment is based on 22,944,290 user ratings, with an App Store average of 4.8/5.
Safety Analysis
~ Based on 22,944,290 App Store ratings for DoorDash.
Is DoorDash Legit?
DoorDash: Food, Grocery, More appears to be a legitimate app. AppsHunter Legitimacy Score for DoorDash is 100/100.
Based on 100 of 100 points across 7 verification signals from App Store and developer data.
Top reviews
BP Cancel basic orders all the time. This time for an iced late. I wouldn’t have thought that was too hard but obviously it is.
just not very good with giving refunds where due
The app will say 30 minutes for delivery but it will be over an hour. Double the estimated wait time. Food is often stone cold on arrival.
You always trick your customers to activate dash pass which should stay optional not at any moment trick them to click it
Good but gets my orders wrong sometimes and takes forever sometimes
Great app easy to use, delivers great service
My food never arrived and when I call the costume service their just dismiss my problem.
they are not able to assign dashers according to them and offers me to see if I'm eligible for a refund after 70 minutes from 1 km pizza shop it's bs
Always love the timeliness and the quality!
Their service sucks, out of the probably 50 orders I’ve made, there was 1 that was actually on time, the rest were hours late and cold, then proceeded to tell me there’s nothing they can do to refund me. Use Uber eats instead
I won the Spain bet in the World Cup promotion. They did not pay me out. I went back and forth with them with empty promises for weeks. I was supposed to receive emails that never came. I ended up deleting my account and the app. Scammers.
Terrible app add a cancel option. Food said it would get here at 7:40 AM. It’s now gone up 40 minutes in arrival time
I ordered pizza and a bunch of items from Woolworths they took my money and no delivery from them! Do not use DoorDash! They are scammers.
Don’t refund order that delivery driver don’t deliver
I received a special offer to use DoorDash through my Youfoodz order. I ordered Pizza and some grocery items through the app and only received the pizza. I logged an issue with my order and got a response that I am not eligible for a refund. This is tantamount to theft in my opinion. I am extremely disappointed and upset. I will be lodging a complaint with ACCC.
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nice 👍🏽
Poor service
Nice service
They are good till the app fall then the food came cold and they didn’t respond anymore .
The items on here are already marked up and suspiciously more during so called specials. Getting 30% off up to $20 yet I’m paying the same price.
