DoorDash User Reviews

Customer Experience

Positive experience33.1% of reviews
Neutral6.0% of reviews
Negative experience60.9% of reviews

~ Based on 12,229 written reviews from the US App Store.

What users say

Is DoorDash Safe?

DoorDash: Food, Grocery, More appears safe based on user ratings. AppsHunter Safety Score for DoorDash is 96/100.

This assessment is based on 22,944,290 user ratings, with an App Store average of 4.8/5.

Safety Analysis

94.8% of ratings point to a safe experience
2.4% of ratings suggest some concerns
2.7% of ratings point to a risky experience

~ Based on 22,944,290 App Store ratings for DoorDash.

Is DoorDash Legit?

DoorDash: Food, Grocery, More appears to be a legitimate app. AppsHunter Legitimacy Score for DoorDash is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

BP CONTINUES TO CANCEL ORDERS

BP Cancel basic orders all the time. This time for an iced late. I wouldn’t have thought that was too hard but obviously it is.

refund issues

just not very good with giving refunds where due

Misleading delivery times

The app will say 30 minutes for delivery but it will be over an hour. Double the estimated wait time. Food is often stone cold on arrival.

Trick to activate dash pass

You always trick your customers to activate dash pass which should stay optional not at any moment trick them to click it

Boom boom pow

Good but gets my orders wrong sometimes and takes forever sometimes

Review

Great app easy to use, delivers great service

Worst App ever

My food never arrived and when I call the costume service their just dismiss my problem.

Never use it in Halifax

they are not able to assign dashers according to them and offers me to see if I'm eligible for a refund after 70 minutes from 1 km pizza shop it's bs

The best food delivery service

Always love the timeliness and the quality!

Terrible customer service

Their service sucks, out of the probably 50 orders I’ve made, there was 1 that was actually on time, the rest were hours late and cold, then proceeded to tell me there’s nothing they can do to refund me. Use Uber eats instead

Terrible customer service

I won the Spain bet in the World Cup promotion. They did not pay me out. I went back and forth with them with empty promises for weeks. I was supposed to receive emails that never came. I ended up deleting my account and the app. Scammers.

Add a cancel option

Terrible app add a cancel option. Food said it would get here at 7:40 AM. It’s now gone up 40 minutes in arrival time

Took my money and no delivery!

I ordered pizza and a bunch of items from Woolworths they took my money and no delivery from them! Do not use DoorDash! They are scammers.

Use uber eats

Don’t refund order that delivery driver don’t deliver

Terrible Experience

I received a special offer to use DoorDash through my Youfoodz order. I ordered Pizza and some grocery items through the app and only received the pizza. I logged an issue with my order and got a response that I am not eligible for a refund. This is tantamount to theft in my opinion. I am extremely disappointed and upset. I will be lodging a complaint with ACCC.
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bery good

nice 👍🏽

Kul

Poor service

Nice service

Nice service

Delivery late

They are good till the app fall then the food came cold and they didn’t respond anymore .

Misleading

The items on here are already marked up and suspiciously more during so called specials. Getting 30% off up to $20 yet I’m paying the same price.