Pathetic services
Extremely disappointed with the home sample collection service from Lal PathLabs.
We booked a home collection for a Pregnancy Glucose Tolerance Test (GTT), where timing is absolutely critical. After the first blood sample, the patient has to consume a 75 g glucose solution, and the second blood sample must be collected exactly one hour later for the results to be reliable.
Despite this, the collection agent, Anjanay, arrived and collected the second blood sample 20 minutes late. Such a delay is completely unacceptable for a test where strict timing is part of the protocol.
The report has now come back abnormal, and because the sample was not collected at the prescribed time, we may now have to repeat the entire test. This means a pregnant woman may have to undergo 16 hours of fasting again, drink the glucose solution again, and endure three blood draws all over again, simply because the protocol was not followed during the home collection.
What is even more disappointing is the complete lack of urgency and accountability. Diagnostic tests directly influence medical decisions, and negligence in following basic procedures can put patients through unnecessary physical and emotional stress.
I expected much higher standards from a reputed laboratory like Lal PathLabs. I sincerely hope they improve the training and accountability of their home collection staff so that no other patient has to suffer because of such avoidable mistakes.
We booked a home collection for a Pregnancy Glucose Tolerance Test (GTT), where timing is absolutely critical. After the first blood sample, the patient has to consume a 75 g glucose solution, and the second blood sample must be collected exactly one hour later for the results to be reliable.
Despite this, the collection agent, Anjanay, arrived and collected the second blood sample 20 minutes late. Such a delay is completely unacceptable for a test where strict timing is part of the protocol.
The report has now come back abnormal, and because the sample was not collected at the prescribed time, we may now have to repeat the entire test. This means a pregnant woman may have to undergo 16 hours of fasting again, drink the glucose solution again, and endure three blood draws all over again, simply because the protocol was not followed during the home collection.
What is even more disappointing is the complete lack of urgency and accountability. Diagnostic tests directly influence medical decisions, and negligence in following basic procedures can put patients through unnecessary physical and emotional stress.
I expected much higher standards from a reputed laboratory like Lal PathLabs. I sincerely hope they improve the training and accountability of their home collection staff so that no other patient has to suffer because of such avoidable mistakes.
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Scam
I had booked and paid for multiple tests for my parents through the app. After a long wait, collection guy comes and states that there’s only one individual’s test booked. And while I could explain and show him the payment history, the tests which were showing active for my mother also vanished and got cancelled. Over and above some resource named Nitin, started talking weirdly stating that I have not booked for 2 people but only for one. Later he also suggested that I canceled the test which was active a while.
My money is stuck and tests were not conducted too.
My experience has been most pathetic!!! It is also because getting the tests done is a distress call and in such times of the lab or anyone related to it, is inconsiderate it shows the worst! I am short of words to express what I felt. Never ever go for dr Lal path labs.
My money is stuck and tests were not conducted too.
My experience has been most pathetic!!! It is also because getting the tests done is a distress call and in such times of the lab or anyone related to it, is inconsiderate it shows the worst! I am short of words to express what I felt. Never ever go for dr Lal path labs.
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AI over abuse
It’s impossible to get to report a problem and it looks like the company does not want to help any of its customers. The only options in help are how can the company make more money by booking tests. No option to report issues with reports like missing or delayed reports on top of that the agents of you do
Reach one after an hour tells you they cannot help send issue to their email. They have a phone number to book tests but no option again to report problems with reports. How easy has it become to make money by filling customers into paying in advance and then never helping them get the results.
Reach one after an hour tells you they cannot help send issue to their email. They have a phone number to book tests but no option again to report problems with reports. How easy has it become to make money by filling customers into paying in advance and then never helping them get the results.
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Delayed in medical reports
Delays in medical reports can have significant implications for patient care, treatment decisions, and overall healthcare outcomes. Here are some key points to consider when reviewing this issue:
When medical reports are delayed, patients may experience a longer waiting period for diagnoses or treatment plans. This can lead to anxiety and uncertainty about their health
: For conditions that require immediate attention, such as cancers or acute infections, delays in reporting can result in worse prognoses and complications.
: Delayed reports can lead to cancelled or rescheduled follow-up appointments, creating additional stress for patients and disrupting continuity of care.
### Quality of Care
1. **Decision-Making**: Healthcare providers rely on timely reports to make informed decisions. Delays hinder their ability to implement evidence-based practices and can result in suboptimal patient care.
In instances where multiple specialists are involved, delayed reports can disrupt communication and coordination, potentially leading to conflicting treatment
: Delays may indicate systemic issues within healthcare facilities, such as staffing shortages or outdated technology. Addressing these root causes is essential for improving the reporting system.
*Patient Satisfaction**: Patients who experience delays often report dissatisfaction with their healthcare providers and the overall medical system, which can lead to a lack of trust and adherence to future treatments.
1. **Improving Technology**: Investing in electronic health record (EHR) systems and other technologies can enhance the speed and accuracy of report generation and delivery.
2. **Staff Training**: Continuous training for medical staff can ensure that they are equipped to handle reports efficiently and understand the importance of timely communication.
When medical reports are delayed, patients may experience a longer waiting period for diagnoses or treatment plans. This can lead to anxiety and uncertainty about their health
: For conditions that require immediate attention, such as cancers or acute infections, delays in reporting can result in worse prognoses and complications.
: Delayed reports can lead to cancelled or rescheduled follow-up appointments, creating additional stress for patients and disrupting continuity of care.
### Quality of Care
1. **Decision-Making**: Healthcare providers rely on timely reports to make informed decisions. Delays hinder their ability to implement evidence-based practices and can result in suboptimal patient care.
In instances where multiple specialists are involved, delayed reports can disrupt communication and coordination, potentially leading to conflicting treatment
: Delays may indicate systemic issues within healthcare facilities, such as staffing shortages or outdated technology. Addressing these root causes is essential for improving the reporting system.
*Patient Satisfaction**: Patients who experience delays often report dissatisfaction with their healthcare providers and the overall medical system, which can lead to a lack of trust and adherence to future treatments.
1. **Improving Technology**: Investing in electronic health record (EHR) systems and other technologies can enhance the speed and accuracy of report generation and delivery.
2. **Staff Training**: Continuous training for medical staff can ensure that they are equipped to handle reports efficiently and understand the importance of timely communication.
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Enhancing User Experience: A Review of the App's Intuitive Design and Practical Benefits
The app is designed with a user-friendly interface, making it easy to navigate even for those who may not be tech-savvy. Its intuitive layout ensures that users can quickly find and utilise the features they need without unnecessary complexity. Additionally, the app is highly beneficial, providing practical tools and resources that enhance the overall user experience. The app offers valuable assistance in achieving goals efficiently and effectively.
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Great to track your health and get on call
It’s a digital lab on call. They are just a click away for taking samples and getting report is very easy. The historical reports tracking helps to find the status and ups and down in various conditions of life.
I love Lal path lab and online services and app based services. It’s just click aways and hassle free.
I love Lal path lab and online services and app based services. It’s just click aways and hassle free.
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Strong backend!
This is a transactional app, therefore the core of its success has to lie in how swiftly and seamlessly the data is exchanged to and from Backend in real time and for my opinion, this app manages to pull off well! So in simple words this is a robust app with good logics and reacts to real time needs of consumers in terms of feature enhancements! I hope Dr LPL continue keeping the standards of their core business high too! Thanks
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Worst app
If you are in any emergency and need report soon , please don’t opt for this . They will take more than 48 hours to give the reports and u till then the patients health will go bad. We just wanted a blood count report and they took more than 24 hours which can be done in an hour . Worst app assistance . When checking the report also they just put that timeline and then ask us to wait till there . It was just a blunder . They don’t understand emergency. They have designed the app like a grocery app . We can’t wait for 24 hours for the blood report.
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Best and the most convenient lab
All tests can be ordered in the app
Convenient healthcare app
Convenient healthcare app
Easy to use - User friendly - Recommended
Lalpath seems to have revamped and published a new user friendly mobile application. Login can be done using mobile OTP, no need to remember the password. Great customer service by Lalpath, I did not know which tests to select for collection - saw an option on their website that provided automatic customer care call and the executive helped out with booking the right tests. Seem-less integration of data as well, since all my reports were visible in the application post login.
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Nice Experience
I have a wonderful experience with Dr Lal path labs. The agent came on time and he collected the blood samples very smoothly. He was very cooperative and he guided me for a healthy diet related to high cholesterol. He was very polite in nature and report was also delivered on time and was satisfactory, my cholesterol level was diagnosed as too high, and then I took a lot of precautions in last three months and now I am going to test again. Thank you. Dr Lal path lab.
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Easy for navigation
Really appreciated the Lalpath service and above that smart way of doing this by this apps. Serve the purpose. Thanks
Cluttered
This app holds very good potential for aggregating and depicting data. I personally have subscribed to Lal path labs for more than a decade now had my data been kept safe and saved in the app and on the platform we could’ve done so much with the information recorded collected and the portray in various kind of visualization not only for analytical purposes, but for presentation purposes, because myself having HIV and aids and surviving cancer it was critical to collect data and then put it under observation compare it against other health records, diet regimen, lifestyle, etc. keep in mind it is very important to save patient blood work and data for collective benefit and science.
Parth Raj Rana (Gopi)
Instagram : reallyrana
X,com : parthrrana
Parth Raj Rana (Gopi)
Instagram : reallyrana
X,com : parthrrana
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Impressive very well coordinated
Impressive very well coordinated
New app is so useless
The reports could not be fixed even after the update I have lost my old records the new reports of last week also not available The site has become difficult to navigate likely to discontinue my long association with Dr Lal disappointing overall
Harassing a sick customer
I’m suffering with 103 fever right now and with dengue. Yesterday I made the mistake of trying to book home collection of samples for bloodtest with Dr PathLabs. Today, in just 4-5 hrs, they have called me thrice if I need sample collection. And on the last call, they even had the gal to put the call on hold as soon as I picked it up. Its been 8 mins since the call was put on hold. I am suffering with dengue and such high fever and im so frustrated that despite thay, im writing this review. I’m going to post this in as many places as possible.
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Poor experience with Dr Lal Path lab agents.
I found my experience with Dr Lal Path Lab to be disappointing due to the low level of education exhibited by their customer agents and collection agents. Interacting with them was challenging as their knowledge seemed limited, which affected the quality of assistance I received. It's important for service providers to have well-informed staff who can address customer concerns effectively. This aspect negatively impacted my perception of Dr Lal Path Lab, and I hope they invest in improving their staff's education and training to enhance customer interactions. The quality of customer agents can indeed reflect the overall quality of an organization. If the agents' performance is subpar, it raises concerns about the standards maintained throughout the laboratory. Consistency in quality across all aspects of service is crucial to building trust and a positive reputation. It's essential for Dr Lal Path Lab to address these concerns to maintain a high standard of service throughout their operations.
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Puneet
excellent
Response from developer
It is delightful to hear such positive words and it’s always a pleasure to serve our users.
Review for Sample collection and Lal lab
Great service and professional service,
Response from developer
It is delightful to hear such positive words and it’s always a pleasure to serve our users.
Sinha”s
A good suite
Response from developer
It is delightful to hear such positive words and it’s always a pleasure to serve our users.
