Worst case experience!
I had the worst experience with DriveU. I booked a driver for an emergency appointment with a pickup scheduled at 4:30 AM. The driver was assigned a day before, so I assumed everything was confirmed.
On the day of travel, the assigned driver did not answer any of my calls despite multiple attempts. After I contacted chat support, they informed me they would assign another driver. The entire process was handled very unprofessionally, and the support representative was rude instead of being helpful.
To make matters worse, the booking was eventually canceled at the last moment. There was no commitment, no accountability, and no proactive communication. If DriveU operates on an ad hoc basis, this should be made clear before confirming bookings. Had I been informed earlier, I would have arranged an alternative instead of being stranded during an emergency.
How can a driver be assigned, then simply cancel at the last moment without even informing the customer? Why did I have to keep following up instead of receiving updates from your team?
If you cannot provide a reliable and professional service, don’t mislead customers by confirming bookings you cannot honor. This experience caused unnecessary stress during an emergency and completely shattered my trust in DriveU. I will never use this service again and would strongly advise others to think twice before relying on it for time-sensitive or emergency travel.
On the day of travel, the assigned driver did not answer any of my calls despite multiple attempts. After I contacted chat support, they informed me they would assign another driver. The entire process was handled very unprofessionally, and the support representative was rude instead of being helpful.
To make matters worse, the booking was eventually canceled at the last moment. There was no commitment, no accountability, and no proactive communication. If DriveU operates on an ad hoc basis, this should be made clear before confirming bookings. Had I been informed earlier, I would have arranged an alternative instead of being stranded during an emergency.
How can a driver be assigned, then simply cancel at the last moment without even informing the customer? Why did I have to keep following up instead of receiving updates from your team?
If you cannot provide a reliable and professional service, don’t mislead customers by confirming bookings you cannot honor. This experience caused unnecessary stress during an emergency and completely shattered my trust in DriveU. I will never use this service again and would strongly advise others to think twice before relying on it for time-sensitive or emergency travel.
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Getting poorer by the day
1. The 50 rupee booking token - understandable, but why not allow one to pay via the drive u wallet? The point of recharging the in-app wallet is to avoid these payment hassles. It’s plain annoying to make these 50 rupee transactions for each booking. 2. If I go for daily drivers and pay 200 upfront, it’s still useless because the drivers don’t get assigned and the booking token is refunded and then you’re back to making those 50 rupee transactions - frustrating. 3. The option to mark a driver as
Preferred driver is almost hidden - what’s the point? 4. Drivers that you rate poorly are still reassigned - why? Why are we rating the drivers at all? 5. Support is almost too late to help with reassignments. 6. The so called plus drivers are often rash or rude - why again are we paying a premium for them?
Updating this review with a fresh nonsense. The driver came, started the trip, then 5 mins into it - got off the vehicle, ended the trip because he didn’t have time to finish the trip - because traffic would’ve led to the trip ending a few mins later than the total booking time. SO HE THOUGHT IT IS APPROPRIATE TO ABANDON THE CUSTOMER, VEHICLE all of it. WHAT KIND OF A SCAM ARE YOU RUNNING? Support was useless and clueless as always! A basic apology and a bare minimum refund also had to be extracted out of the useless support team!
Updating this review with furthermore disappointment. Apparently they don’t have the basic option to block a driver that you have reported several times from accepting your rides and so if a driver you explicitly do not wish to ride with accepts your booking over which apparently nobody has any control - it is your problem to deal with. You have to report it to their useless and unempathetic support team every single time, only to hear that act cocky in their own sweet time. Pathetic. Just pathetic. Switching to alternatives now seems unavoidable now. What a horribly poor management DRIVEU TEAM!
Preferred driver is almost hidden - what’s the point? 4. Drivers that you rate poorly are still reassigned - why? Why are we rating the drivers at all? 5. Support is almost too late to help with reassignments. 6. The so called plus drivers are often rash or rude - why again are we paying a premium for them?
Updating this review with a fresh nonsense. The driver came, started the trip, then 5 mins into it - got off the vehicle, ended the trip because he didn’t have time to finish the trip - because traffic would’ve led to the trip ending a few mins later than the total booking time. SO HE THOUGHT IT IS APPROPRIATE TO ABANDON THE CUSTOMER, VEHICLE all of it. WHAT KIND OF A SCAM ARE YOU RUNNING? Support was useless and clueless as always! A basic apology and a bare minimum refund also had to be extracted out of the useless support team!
Updating this review with furthermore disappointment. Apparently they don’t have the basic option to block a driver that you have reported several times from accepting your rides and so if a driver you explicitly do not wish to ride with accepts your booking over which apparently nobody has any control - it is your problem to deal with. You have to report it to their useless and unempathetic support team every single time, only to hear that act cocky in their own sweet time. Pathetic. Just pathetic. Switching to alternatives now seems unavoidable now. What a horribly poor management DRIVEU TEAM!
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Response from developer
Hi there, We are deeply sorry for the entire chain of frustrating experiences you went through. Thank you for laying out your points so clearly; we want to acknowledge every single concern you raised, i.e, token amount and DU daily, preferred drivers and blocking, plus drivers, and lack of customer support. Please share your registered mobile number at care@driveu.in to review your account history and address all your concerns directly. Regards, Team DriveU
Absolutely unreliable
I have used the service a handful of times. It was ok for a few times but recently after I have purchased its black membership, it just got much worse. Two days in a row a driver doesn’t show up at the expected time even though I booked 12 hours in advance. The first day, a driver was never assigned; when I reached out to customer service, they were helpful to work internally and found me a driver who would arrive half an hour later. The second day, a driver was assigned but he was not responding. The customer service was awful. All she could say was I am sorry!
I was planning to use this regularly twice a week at a set time, but unfortunately its services has become too unreliable. The worst part is that its beautiful platform gives you the delusion that it’s great service, but it only masks inefficiency and unreliability.
I was planning to use this regularly twice a week at a set time, but unfortunately its services has become too unreliable. The worst part is that its beautiful platform gives you the delusion that it’s great service, but it only masks inefficiency and unreliability.
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Response from developer
Hi there, Thank you for sharing such detailed feedback. We sincerely apologize for the repeated inconvenience, especially after you chose our Black Membership expecting a more dependable experience. We understand how frustrating it must have been to face driver assignment delays, unresponsive drivers, and an unsatisfactory support interaction despite planning your rides. We've taken your concerns, and we are working on improving these areas to ensure the service experience matches the convenience our platform aims to provide. Regards, Team DriveU
Overworked drivers and unreliable service
Booked a local 12 hrs trip for 4 am the day before and starting at 1 am of driveu rotating through more than 12 drivers and me calling 3 or 4 of them, not one driver confirmed the trip and I ended up cancelling the trip. This is a serious issue, udrive can't find a reliable driver in time and you are left by yourself to figure out your trip last minute. One driver told me he hasn't slept in 2 days and cannot take the trip. Drivers are your assets, only if you take care of them will they care about driveru.
Worst experience for local trips. Previous outstation trips were fine.
Worst experience for local trips. Previous outstation trips were fine.
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Not trustworthy
You can not depend on them. Even if you book well in advance, they cancel your booking. Will not recommend their service
