App is not working properly
The app user experience is extremely poor. I was trying to purchase a subscription, but it took me nearly 2 hours because the app was not functioning properly. Even after logging in successfully, it kept asking me to log in again during the subscription process. Nothing works as expected, and the overall experience has been very frustrating. This is one of the worst app experiences I’ve had. Please fix these issues as soon as possible.
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Response from developer
We're sorry the experience hasn't been good. Without knowing more about what went wrong, it's hard to point you in the right direction. Please reach us at www.eand.ae/en/c/support/index.html and we'll help sort it out.
Bad customer service
I am really disappointed with e& customer care service. I tried to contact customer support through the app, website, and customer care number, but there is no proper option available to reach a customer service representative.
My recharge amount was deducted, but the service was not activated and there is no refund or proper update provided. I have been trying to get support, but I am unable to reach anyone.
This is very frustrating
My recharge amount was deducted, but the service was not activated and there is no refund or proper update provided. I have been trying to get support, but I am unable to reach anyone.
This is very frustrating
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Response from developer
We're sorry you've run into trouble raising a complaint. Please go to the Support section in the app (www.eand.ae/en/c/support/index.html), open Live Chat, and a team member will log your complaint and follow up with you.
ممتاز
ممتاز وسهل
Mr
Okay
Cheating the customer
While recharging they are giving additional benefits which is of no use where in the benefits are getting expired in 1 week and we cannot use these offers with in that week as the data or calls being used main subscription instead of free minutes or bonus credit which they showcase that they are giving so many benefits.
Really disappointing 😒😒😒
Really disappointing 😒😒😒
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Response from developer
We're sorry the experience hasn't been good. Without knowing more about what went wrong, it's hard to point you in the right direction. Please reach us at www.etisalat.ae/selfsupport and we'll help sort it out.
Buggy
App doesn’t even work properly
Helps
You have to install
Saif Suroor
Excellent service provider in the region
Emirati
Best then before by far thank e&
Moving subscription to new apartment
I couldn’t imagine it could be so easy and so quick, great service.
Worst AI customer service
There are many useful features but customer service is just worst!
I really enjoy the E& itself but when it comes to dealing with customer service they just use this useless robot that doesn’t do anything and doesn’t know anything.
worst part is after chatting for almost half an hour even though it can’t help me, it refuses to connect me to a human customer service!
I really enjoy the E& itself but when it comes to dealing with customer service they just use this useless robot that doesn’t do anything and doesn’t know anything.
worst part is after chatting for almost half an hour even though it can’t help me, it refuses to connect me to a human customer service!
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Very buggy
The autopay section of the app is unacceptably buggy.
Slow and Unreliable App
The app frequently gets stuck loading or doesn’t load at all. It’s slow, unreliable, and not intuitive to navigate. This has made it difficult to complete simple tasks. Please improve the stability and performance.
Unstable app
Gets stuck and works poorly. I just want to manage my account but makes it difficult
Horrible
Starting with the title of the app. Impossible to find it in search. When you type etisalat the setting options comes out instead of the app. Also it doesnt load, full of adds. Extremely messy!
Poor design app
Poor design app, very few products to buy.
Waste of time
Waste of time don’t bother with it. Just like the call center when you call in, utter useless & pointless.
Always talking to a AI bot, people there’s a lot better out there go and look!
Always talking to a AI bot, people there’s a lot better out there go and look!
Sad
Really sad how user unfriendly this all and interface is
Constant upselling
The app is constantly flashing full page adverts when opening your account trying to recommend you upgrades. Please provide an advert free experience. Why are you spamming me with adverts when I am already paying an obscene amount to your monopoly of cellular services here in UAE.
Amazing!
I wish I could move my home data to Etisalat
