Worst delivery
Useless support, the delivery takes forever, everything is cold and no support at all.
Service not delivered as described, misleading
Misleading Express Delivery Service and Poor Customer Service
I placed my order with EASI because the app indicated that my delivery would arrive between 7:04 pm and 7:17 pm. I specifically paid extra for express delivery based on this estimated delivery time.
However, my order did not arrive until 7:41 pm — approximately 24 minutes after the latest estimated delivery time. The driver appeared to ignore the express delivery service I had paid for. In fact, I was even advised by the driver that I should not pay extra for express delivery because “it doesn’t really work.” This is extremely concerning and raises serious questions about why customers are being charged for a service that, according to the driver, may not actually function as advertised.
The food arrived cold and in poor condition, with some items soggy and wet.
After contacting customer service, I was eventually offered $7 compensation and a refund of the express delivery fee. While I appreciate that some compensation was provided, this does not change the fact that the experience wasted my time and caused significant inconvenience. I placed the order based on the delivery time provided, and I would not have placed the order if I had known it would arrive so late.
The most disappointing aspect was the misleading delivery information and the poor handling of the express delivery service. If customers pay extra for express delivery, the service should be properly recognised and honoured. EASI should also ensure that the estimated delivery times shown to customers are accurate and reliable.
Overall, a very disappointing experience. I paid for an express service that was not properly delivered, wasted my time waiting for an order that arrived significantly later than promised, and received food that was no longer in good condition.
I placed my order with EASI because the app indicated that my delivery would arrive between 7:04 pm and 7:17 pm. I specifically paid extra for express delivery based on this estimated delivery time.
However, my order did not arrive until 7:41 pm — approximately 24 minutes after the latest estimated delivery time. The driver appeared to ignore the express delivery service I had paid for. In fact, I was even advised by the driver that I should not pay extra for express delivery because “it doesn’t really work.” This is extremely concerning and raises serious questions about why customers are being charged for a service that, according to the driver, may not actually function as advertised.
The food arrived cold and in poor condition, with some items soggy and wet.
After contacting customer service, I was eventually offered $7 compensation and a refund of the express delivery fee. While I appreciate that some compensation was provided, this does not change the fact that the experience wasted my time and caused significant inconvenience. I placed the order based on the delivery time provided, and I would not have placed the order if I had known it would arrive so late.
The most disappointing aspect was the misleading delivery information and the poor handling of the express delivery service. If customers pay extra for express delivery, the service should be properly recognised and honoured. EASI should also ensure that the estimated delivery times shown to customers are accurate and reliable.
Overall, a very disappointing experience. I paid for an express service that was not properly delivered, wasted my time waiting for an order that arrived significantly later than promised, and received food that was no longer in good condition.
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最爛平台
送餐員湯料全撒 平台拒不退款 謹慎使用
非常差
一个小时都找不到个配送员，找到一个离餐厅还要远，做饭10分钟，配送2小时。就是这垃圾软件，天天吹牛逼，一点也不改进，只会说抱歉。画虎不成反类犬
超时严重
不知道你们做这个的意义在哪？给人添堵吗？随便点个外卖都要一两个小时，祝你们每次吃饭都等两小时
