DO NOT USE EATSTREET
They don’t send orders to the restaurants, then they won’t REFUND THE ORDER. But if you contact them the robot will LIE and say they already refunded it. THEY ARE STEALING. They should have dissolved after they filed for bankruptcy because this company is a joke.
NO SUPPORT NO HELP- USE LITERALLY ANYTHING ELSE
I had a situation in which I had ordered food that never got delivered. The delivery person only called (no voicemail or text message sent) and then when I called back it didn’t even go to voicemail it just rang forever. I called the restaurant and they told me there was nothing they could do because they had closed out the delivery drivers and weren’t able or willing to do anything else. When I contacted Eat Street they did NOTHING, except suggest I call the restaurant (which I already had done). At this point I assume that whom ever the delivery driver is just took my whole order- when I called the restaurant they didn’t even give the option to go pick it up. Eat street is garbage and you’d be better off ordering anywhere else if you can.
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Worst app ever
Its my first time ordering and iv waited an hour and they sent me a second message and told me my order has been delayed and iv waited another hour and it still didn’t arrive
Horrible experience!
I had the most HORRIBLE experience on each street. I purchased from mama’s noodle bar and it was $18.83, my order never arrived, they never updated me or emailed me back NOTHING. I tried emailing multiple times and they never emailed back, I tracked my order and my said delivered but nothing was waiting outside, I tried going to the neighbors and seeing if they possibly got the wrong house, but nothing. I found out the restaurant I ordered from never even shipped out, and the dasher refused to pick up my order even after giving a $3 tip. I received a email shortly after 2 days from eat street “unfortunately we won’t be giving you the full price back, we’ll refund you $5” and that was it, they declined to pay the full $18.83 and nor the dasher. I’m disappointed, hurt, angry, confused and stressed. NEVER EVER WILL ORDER HERE AGAIN.
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Waste of time and money.
Don’t waste your time. Orders are always off. When they are, good luck getting a refund.
Getting my food is impossible
Items are often missing from my order and all customer service does is offer a refund. I want my food!! Last time I ordered, the driver delivered to a completely different house. Against my better judgement, I ordered from EatStreet again and my order is taking 1.5+ hours. Awful.
The worst food delivery app ever made
This is the worst food delivery app of all time. I swear I never write reviews but this app is so terrible that I felt the need to. The hours they have for restaurants are wrong, so half the time your order gets cancelled. I’m a college student and I have a student meal plan card that works on the app (which is the only reason I downloaded it in the first place) and restaurants can’t refund me because I pay through the app and I NEVER get actually refunded. The customer service is useless, the information on the app is wrong way more often than not, and I’ve lost so much money trying to simply order some food using this app.
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Do not use
No drivers cold food
Better off ordering elsewhere
3 times I’ve ordered and never got my food restaurant tells me I have to contact the app but the customer service of the app tells me to contact the restaurant it’s really annoying print use this app it’s trash
0 stars
I would give this 0 stars if I could. We ordered and it took it 1 hour to finally get two small dishes. The customer services are don’t help. The food came soggy and we didn’t even get a refund
Terrible
You guys don’t have to use this app
great app, independent business (win-win!)
Personally, I'd rather support a small startup than continue to line the pockets of tech billionaires, but even if that weren't true, the app is so easy to use and really user-friendly! So glad Eatstreet exists.
Keep up the good work!
Keep up the good work!
Poor customer service
My order never arrived because the restaurant cancelled an hour after they accepted the order. No notification in app that this happened. In fact, the app still shows out for delivery. While I did get an email that I will get a refund (let’s hope), the chat experience was awful. Clearly the chat person did not care what happened and had no internet in actually fixing the situation. Poor app and even poorer customer service.
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BANKRUPT
DO NOT USE!!! This company is bankrupt. They will not deliver your food. It’s a scam. Smh
the worst
do not use this garbage app unless you like cold food delivered an hour later than estimated. plus the fees are absurd. absolute trash. use doordash or just don’t eat.
flawed setup
Tried to set up account with Google. App hung. Deleted app.
Need some sort of contact
They need to either make it so you can track the drive or that you can contact them—I’ve had hour late deliveries or no delivery at all like at least 5 times. It’s ridiculous
Fees
Additional fees should go to driver
Terrible business
Eaststreet used to be good. It has gotten worse and worse. We just order food, they outsourced the order to a 3rd party driver, the driver only grabbed half the order, so we were missing all the sushi we ordered. They said they couldn’t have a driver deliver the other half since they outsourced it. They said they called the restaurant to confirm the restaurant didn’t answer, but I called the restaurant and they never got a call. Instead of a refund of the food not delivered, they gave an EIGHT DOLLAR COUPON to order from them again. What shotty business practice to not refund to ensure the money stays in their business. Such an immoral practice. I hope they’re sued for this illegal practice. Keeping money for a service you didn’t perform?
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Awful app
I’ve used the web based version of this service many times and it’s fine. The app however is non functional. I can’t login. I changed my password three times and it still gives me a “login failed” error. Eventually the app stopped showing me a keyboard when I tapped on a text field. I restart the app and my entire food order is gone. Epic. Uninstalled.
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