Poor app
Very basic, would like to see daily usage as I do not have a plug in gadget for this. However, at the moment I would just like to be able to access the app! Having signed up and received my first bill, I now can’t access the app, it will not load. It suggests I may be on a slower network which is rubbish. Please fix this
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Extremely basic app
Although I enjoy being a customer, this app is almost awful. It’s essentially the website wrapped into an app. If you’re meticulous with your energy consumption, this app is not for you.
Cost of Gas
The app would be useful if it showed the cost of Gas you are using on a daily basis. Thanks
Cannot log it
Set up account and set password. Saved password in apple app. Tried to log in. Used saved password. App says password is wrong. Changed password. Saved new password. Tried to log in again. App says new password is wrong!
Very basic - should try harder
Doesn’t do much except allow you to submit readings and upload bills - I miss my ovo app which gives me stats and comparative data to me last year and other similar households. Come on - this is looking very out of date!
Doesn’t work
Can’t even log in - sends error message saying user doesn’t have permission.
View daily usage
Very poor graph. I suggest the developers take a look at the OVO graph as a benchmark. For me leaving OVO for Ecotricity it is very disappointing.
Tish
This app never works anymore takes the money doesn’t top up, takes ages to get money back
Simply the worst app UX ever used!
I have to agree with others - this is undoubtedly the worst user experience design of any app that I have used on an iPhone.
My suggestion is that you show your development team what a user actually wants from their app by using the excellent Fuse Energy app - trust me, you will win and keep me customers as a result!
Truly abysmal design and coding…
My suggestion is that you show your development team what a user actually wants from their app by using the excellent Fuse Energy app - trust me, you will win and keep me customers as a result!
Truly abysmal design and coding…
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Improving
Does what you need it to do. Not the flashiest or slickest app but it works.
When entering readings it now clearly says which energy type you’re entering and also what your last reading was. This is better than the last “enter a number” screen.
Past bills are only for 12 months, personally I’d prefer a bigger time span.
Never had it crash on me yet.
When entering readings it now clearly says which energy type you’re entering and also what your last reading was. This is better than the last “enter a number” screen.
Past bills are only for 12 months, personally I’d prefer a bigger time span.
Never had it crash on me yet.
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Poor app
PDF of bills doesn’t provide breakdown of unit charges and standing charge - just the amount billed (not even a summary of units used). The app also won’t provide a reading of consumption because it says I don’t have a smart meter. The Octopus app does this without a smart meter. Annoying that it asks for the address of the property you want to look at when there is only one property registered (it’s just another unnecessary click).
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Can’t register
Asked to provide readings even though I have smart meters, directed to app, download but will not recognise my account details at registration. Note another review saying you have to register via a browser, but the app doesn’t say this and takes you round in circles failing to register. I really can’t be bothered and assume they will collect readings automatically.
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Doesn’t work
Can’t log in like the rest of people. Blank screen. Since my original comment the app has been updated and logs in correctly. Does what it should now. Happy. Three stars because it could do more. Basic functionality
Awful
The new app doesn’t seem to let me submit both electricity and gas meter readings.
Until you sort it out, you won’t be getting readings from me as per your email request.
Whomever developed/improved 🤣 your app needs to go back to the drawing board.
The old app worked, this one doesn’t.
Progress?
Me thinks not.
Until you sort it out, you won’t be getting readings from me as per your email request.
Whomever developed/improved 🤣 your app needs to go back to the drawing board.
The old app worked, this one doesn’t.
Progress?
Me thinks not.
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Somehow they managed to make it worse
Earlier in the year we had a new version of the app. I had high hopes. Alas, the new app was worse. Harder so see information and more clicks and navigations required to complete simple things - like paying a bill.
And now (end Fed 2025) they’ve managed to make it even worse.
Adding. captcha verification at the end of making a payment. What!?
This is just madness. I’ve just FaceID’d to make the Apple payment and now you want me to fiddle with stupid captcha.
No. Just no.
I can’t think of a worse app that is on my phone.
And now (end Fed 2025) they’ve managed to make it even worse.
Adding. captcha verification at the end of making a payment. What!?
This is just madness. I’ve just FaceID’d to make the Apple payment and now you want me to fiddle with stupid captcha.
No. Just no.
I can’t think of a worse app that is on my phone.
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Doesn’t work
Can’t log in like the rest of people. Blank screen
Bring back the old one!
One of the most appalling app redesigns I’ve ever seen. Every aspect of the UX is worse than before. Original app was pretty great - no idea why they changed it. Might change energy providers tbh.
App not working at all
Not sure if it’s a new update or what, but for a few days I can’t log into the app. Filling in from my password manager it maintains I have to enter a password. Copy and paste seems to work but app opens and shows a lovely green cross and nothing happens. After that I tried logging in on the website but clicking on the account icon opens the app with sale results as above. In the end I had to delete the app, after which I could at least log in on the website … I tried downloading the app again to see if that solves the problem. Alas, it did not. In other words, the most useless app I ever come across.
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Doesn’t work
Can’t login. I get a blank screen like other reviewers.
Terrible App
This is the worst app I have used, or should I say tried to use.!!
As a new customer I wanted to make a payment into my account but I can’t open the app or get past the front page of the Ecotricity website.
Shocking and so frustrating to say the least..!!
As a new customer I wanted to make a payment into my account but I can’t open the app or get past the front page of the Ecotricity website.
Shocking and so frustrating to say the least..!!
