Absolutely dire!
Everything Everywhere I think not!
These twits can’t even get this dopey app to recognise that the bill has been paid!
Their promise of all these streaming services included is a lie!
Most of us have curated a considerable watch list by now! EE will ask you for your log in email so that you don’t lose anything! BUT it doesn’t work! Meaning that their big entertainment bundle is a huge waste of space and they have collected half of your log in details in the process!
I am happy with the speed of the broadband but that’s not them it’s the infrastructure that we all paid for with our tax when Blair was PM!
EE should issue everyone a full refund for their tv services as it’s not worth the ink on the contract!
These twits can’t even get this dopey app to recognise that the bill has been paid!
Their promise of all these streaming services included is a lie!
Most of us have curated a considerable watch list by now! EE will ask you for your log in email so that you don’t lose anything! BUT it doesn’t work! Meaning that their big entertainment bundle is a huge waste of space and they have collected half of your log in details in the process!
I am happy with the speed of the broadband but that’s not them it’s the infrastructure that we all paid for with our tax when Blair was PM!
EE should issue everyone a full refund for their tv services as it’s not worth the ink on the contract!
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Slow in everything
Slow speed, slow customer support, slow service
Fully disappointed
Fully disappointed
Parental control
The parental controls are too restrictive and don’t give you enough control. They block almost all websites, but even when you manually allow a website, it still doesn’t work. This makes the feature frustrating to use because you either have to keep the restrictions on and block legitimate websites, or turn them off completely. EE needs to improve the allow-list so parents have proper control over which websites their children can access.
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Rubbish app keeps kicking me out
Asks me to log in all the time and is slow
Basics not working
I’ve been a long term customer and previously this app worked well. However, it’s currently terrible. 17 login attempts to get no where. Constantly providing the same details over and over just log in. I’ve set up Face ID about 27 times, same with my PIN but still get error messages. I’m trying to manage my contract/data whilst travelling and the app is useless!!
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Customer
Say 300 mbs get 15mbs 5g full bars, told priority at peak times not true. As soon as contract expires I’m leaving
Technical bugs are still not fixed
Despite being well aware of the technical bugs on the app they still have been fixed. I still cannot see what my extra charges are.
Absolutely appalling when you actually need it
EE really needs to sort the reliability of this app. Customers should not be put in a position of potentially missing a payment because EE’s own app is down
Not great for troubleshooting
How do I see the wifi network? I have several wifi extenders, including old BT discs, which I used to see on the BT Whole Home app. But this doesn’t work with the EE extenders , so I can’t see that everything is working properly.
App sucks
The app is terrible, it’s so slow that you can’t manage broadband with it. Why am I paying for full fibre broadband speed but then the app is slowest I’ve ever seen
Used to show account now Disney
Since last updates, showing error when showing account, also no broadband control screen all greyed out.
Useless
Instructions on website never match up and will never show me my bill
Does not work
Following an IOS update this app does not work at all any more
Easy to manage and use
Gives control of the account, checking data use and gifting data between devices.
Useless
Utterly useless and bloated size
As useful as a chocolate teapot
The app is functionally useless unless you want to upgrade and EE sell you something you don’t need. There is no easy access to help or tech support when roaming, no simple links.
Upgrade issue
I have been with EE for 6 months and they said i will be able to upgrade after 6 months now after 6 months they still saying i cant upgrade i am stuck with 25 gb per month that is no use to me and i run out of data after 3 4 days, i called them about this and they said i can get extra 20 gb data for more than 30 pounds, i think that is unacceptable
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Rubbish
Iv also swapped my number from a different provider. Unable to do anything on the rubbish app. Can’t even get a text code sent nothing comes through. Finally find the online page to buy a pack and it hasn’t gone on just taken my money. Don’t swap to EE guys is absolute rubbish
Won’t let me login
I used to use this app for everything on my account but lately I can’t login the app says invalid email address so I back space it accepts put my password in and the login button doesn’t work
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