No way
Nearly five months of appalling service from EE! Hardly any mobile signal, unreliable calls and a 5G broadband hub that barely works. I’ve repeatedly called EE, only to be transferred to overseas call centres in India, passed between five or six different advisers and left on hold until their offices close. Every time, I’m told the mast is being repaired, but nobody can give me a completion date. Not one callback, no meaningful support, no resolution, yet EE continues taking my money. Months of stress, wasted time and broken promises. Absolutely disgraceful customer service. I would NEVER recommend EE. Think twice before signing up!
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It’s all about selling you more
Awful! Feels like a sales app rather than a helpful app where I can manage my account in any meaningful way. Very difficult to access information about your device throughout a billing period. Not really sure there is a point for this app except for EE to tell you how much money you owe them and what else you can buy from them.
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Bugs every time
It keeps showing “We’re fixing a few things right now” almost every time. When are you guys actually going to fix these issues? It’s getting really frustrating having to deal with this all the time
The worst customer service I’ve ever had from any company.
No connection for months and months I go round in circles with this company I opened a complaint and they closed it i emailed called hours explaining so many times and still got nowhere only to start over again the worst communicator s for a communications company I’ve ever known
Slow or no loading web pages
When the app eventually opens web views, the pages often refuse to load, sign me out or just close
This app is currently unusable.
I am a user of Voiceover on the iPhone, I am totally blind, and I use the screen reader on iOS 27.2. This app is clunky for access Ability at best, and in one respect, entering car details to pay for insurance, it doesn’t work at all. I noticed that the boast on this. app is that is compatible with VoiceOver. No, it is not, not in crucial respect anyway. You cannot enter card details on the app in this particular version. Please test your apps!
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Can’t get any help
I really not happy
Dreadful service for £45.99
We have tried so many times and you haven’t been able to help. Why? Our broadband has got far worse and look what you are charging us. It drops out all the time . It used to be more reliable and we were told last Feb you were putting in fast fibre. Why hasn’t it happened? We are really disappointed. Maybe I should have a chat to our MP.
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Can’t manage broadband
As the title suggests i can’t manage my broadband in the App, just goes to a blank flashing screen for ages till you get pi££ed of and leave, even though my broadband and mobile are both linked to the App, can manage my mobile perfectly but NOT my broadband, i then see a prompt to link my broadband to the App so try again only to be told my broadband is already linked to the App, ffs sort it out…
And wait for the auto reply,
Thank you for the feedback as it really helps us to improve. We can get this checked out. I would recommend giving our team a call here https:// ee.co.uk/help/contact-ee so we can discuss this further.
And wait for the auto reply,
Thank you for the feedback as it really helps us to improve. We can get this checked out. I would recommend giving our team a call here https:// ee.co.uk/help/contact-ee so we can discuss this further.
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Useless
Useless
Awful
Won’t let me login to my account unless I accept being tracked.
I will just change to another network.
They’re sending codes to a number that’s not even mine. It was really good until the last month. No longer have trust in this company
I will just change to another network.
They’re sending codes to a number that’s not even mine. It was really good until the last month. No longer have trust in this company
Possibly one of the worst apps I’ve ever used
Nothing on this app works properly. Almost anything you can think of that you may want to do as a customer such as adding card details or finding out information about anything to do with your account is buried deep within a maze of options none of which seem remotely relevant to what you need to do, And half direct you to the website which is equally as bad. Moved to EE from ID mobile has had some issues with reception, to be honest it’s been worse with EE and it’s twice the price. Account was fine for the first month after hours of effort managed to set up a regular payment so my plan refreshed every month, end of first month came and didn’t take the payment received message to say I had no data or mins. Spent ages trying to add a plan so I had data for the holiday I was about to go on, but the app wouldn’t work ended up calling they couldn’t tell me what the issue was and ended up being put through to someone trying to sell me a more expensive plan along with broadband. All round pretty rubbish really 1 star is generous
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Rubbish
The app cannot remember who you are. So when you are trying to pay the bills it’s forgetting who you are and asking for all of your DNA again and again so you give up forget about it.
Dreadful
I have been with ee for years. It was a good service back in the day. Now, I constantly have no signal - breach of contract if you ask me.
Would I recommend we to folks - NO.
Would I recommend we to folks - NO.
Not built to serve
This is built to sell sell sell; not customer service- ee your customer service is terrible, I just had imarn tell me i was charged for being in Europe because “I had to reach out to customer service to make the change!!! From the incuded tnt package to rooming Europe! It can’t be done in app! ( I guess the other times I was lucky-) and also told you don’t deal with tnt anymore) you’ve just pitched me the packages that’s included in my plan!!
Bye bye ee!
Not sure who to use as Vodafone who use to be the best and 10+ years of loyalty are up to political b-~#loks .. leaving at first opportunity and taking the 12 lines n the family at the same time..
Bye bye ee!
Not sure who to use as Vodafone who use to be the best and 10+ years of loyalty are up to political b-~#loks .. leaving at first opportunity and taking the 12 lines n the family at the same time..
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Every single day for over a month no signal
Severely peeved and the charge me £30 for that.. honestly had enough with them. Do not recommend if you live outside a city ie Stirling or in the countryside
Hopeless
As a customer of 20 years please believe me it not good enough
Not fit for purpose
I use the app to manage the children’s screen time. It’s slow and far too often is out of action because work is being undertaken, so I can’t unlock their devices. It’s too sales focused, trying to x-sell all their services. Very frustrating
Pointless app
This should not need to be updated every few weeks! Nothing changes it’s ridiculous. If it keeps asking me to update it every time I use it I will delete the app I can do everything over the phone the app is not needed.
Shocking!
It’s never worked from day one. I can see how much EE are taking every month but that’s it. Honestly, it’s rubbish!
