NEVER WORKS!
ALWAYS an error, same as the website, the app constantly has something wrong with it. It’s literally impossible to do anything it’s infuriating.
Literally the most useless piece of rubbish app I’ve ever had to download
If I died and was reborn I would never chose ee broadband simply because of the useless and unintelligent “AI” message help system. Not only did the AI provide me with the most useless conversation but also it basically just told me to search up my issue on google. Whatever prick made this app needs to seriously rethink their career path and potentially go and work a simpler job because clearly they can’t handle the pressure of having to provide an actually useful service to millions of customers around the UK.
Show more
Terrible
Contacted EE 5 or 6 times about my WIFI not working, kept getting different reasons as to why it wasn’t working or being told that they couldn’t see anything wrong at first. However when I explained the issues, the fact I had no WiFi or that the WiFi was extremely temperamental, they would give me reason why it was happening, claim it was fixed yet it never was.
I felt like I was just going round in circles with them. Nothing was being done to actually fix the situation, when I did have a connection, it wouldn’t last long and it would be extremely poor.
I wouldn’t recommend EE WiFi, I ended up switching due to how bad the WiFi was and the fact that it just wasn’t being fixed.
I felt like I was just going round in circles with them. Nothing was being done to actually fix the situation, when I did have a connection, it wouldn’t last long and it would be extremely poor.
I wouldn’t recommend EE WiFi, I ended up switching due to how bad the WiFi was and the fact that it just wasn’t being fixed.
Show more
PDF download stop working
Basic function to be able to download an invoice not worked for months and the workflow to download takes about 4 clicks. Be nice to have simply button on home page to download with one click.
Bill
I always pay my bill on time but the app always shows it as overdue and unpaid. This needs to be solved
Order not dispatched
I ordered a replacement SIM card on the EE app on the 24th June 2026. It has not arrived and still says EE are processing my order. EE stores are refusing to issue me a replacement SIM card with my ID and told me to contact 150 who hung up.
Download Bill Button Broke
The button to download your bill as a PDF, which also allows you to air-drop it, no longer works. This was useful, as I could quickly get my bill on my work Mac for expensing, but now I have to log in on my browser. Please fix this basic feature 🙏
Ported Mobile Accounts don’t work
Ported my number over from 3 over 6 months ago as a business customer. Have never been able to link my number to my EE account on either the app or website since joining. Can’t manage or monitor my mobile account in any way, can’t retrieve electronic invoices for my business accounts either. Customer service are a complete waste of time and seem indifferent to the issue. They don’t care about their customer experience whatsoever. I’ve made multiple complaints that have been ignored and been fobbed off with promises of ‘it’s coming soon’. Complete and utter joke! Although the EE network seems to be reliable and far better than 3’s network that I moved across from. The customer service is appalling. I’ve wasted hours on the phone trying to fix this with now progress or useful help from EE.
Show more
This app is currently unusable.
One star with you because the app can be downloaded, but it cannot be used in the current form it is in, the current version, with the Voiceover screen reader on the iPhone. When you get to the notification screening asks you if you want to have offers and things notified to you, if you press no thanks or yes please and you’re running the Voiceover screen reader on the iPhone, because you are blind, and cannot read the screen, it’s completely locked up the application, and you cannot use it. Please Ee development, fix your app. This is shameful.
Show more
Awful user interface
The app looks like it should be able to do what you need it to, but it’s just so hard to use! Slow, clunky, unresponsive, and the broadband controls just don’t behave in the way you’d want them to. Such a frustrating app.
As good as expected from EE
As expected, designed carefully to be useless
Crashes
Refuses to work over wifi. If EE actually lived up to its make that would be fine, but honestly SS (something somewhere) would be closer. If I’m in a poor mobile coverage area or if EE network just decides to show 4 bars but still deliver no data as regularly happens, then I’m not able to manage my account.
Show more
Clunky and pretty useless
Update.
Usual robot response from developers. Have a bit more imagination guys.
The app just gets worse with every update.
The ability to download your bill no longer works. I’ve had to log in via my laptop to get my bills.
Tried to tell them via the chat boy in the app but it is completely useless.
Not really an app worth the space on your phone, or a lot you can do with it.
Usual robot response from developers. Have a bit more imagination guys.
The app just gets worse with every update.
The ability to download your bill no longer works. I’ve had to log in via my laptop to get my bills.
Tried to tell them via the chat boy in the app but it is completely useless.
Not really an app worth the space on your phone, or a lot you can do with it.
Show more
Terrible
Hasn’t worked all the time I’ve had EE, and nor does web access. ‘It’s not your fault? It’s ours’ just doesn’t do it. According to the app I’ve closed my account but clearly I haven’t. Rubbish. Sort it out!
Billing
I need a PUK code I try making contact via the ‘Help’ but that is now ‘Blocked’ great service - not
Worst app around
Rarely works, crashes most of the time. Hard to find the info you need.
Very slow
App was slow and clunky this morning - could not find where to gift data easily.
Terrible
Absolutely useless
Doesn’t work
Doesn’t work and hasn’t for months. Can’t download invoices or do anything related to my account.
Good
Good
