RV I’m by
O m c bc o o n McGhee. I’m G I C I’m J I. B go jolt am o C up v. Oh
Guy I do c
Guy I do c
No way of contacting a human!
Business mobile Internet issues all month. Then 2 weeks ago absolutely nothing. So using 4G on Vodafone to get some work done. Impossible to get anywhere with the EE app. A BT bot text me with totally useless information. Links that don’t work. Call backs that never happen. App fails as no internet connection!!! But they tell me my internet is fine and working correctly. I assure you it isn’t. App doesn’t have anything to assist you when there is issues that don’t get resolved
EE responded to my above deed back.
Link straight to the EE web site to contact, then the whole process of not being able to contact anyone. Links that are not live.
Broadband that is not available as a reliable service.
3 years without any issues and now I wish I had never signed up for another contract.
After weeks of trying I got a human. On hold for at least hour then to be told “EE Know there is an issue” but we can’t do anything about it!!!
So just wait until it’s fixed I was told.
Beginning of July without a reliable Broadband.
Disgusting service attitude towards paying small businesses customers.
EE responded to my above deed back.
Link straight to the EE web site to contact, then the whole process of not being able to contact anyone. Links that are not live.
Broadband that is not available as a reliable service.
3 years without any issues and now I wish I had never signed up for another contract.
After weeks of trying I got a human. On hold for at least hour then to be told “EE Know there is an issue” but we can’t do anything about it!!!
So just wait until it’s fixed I was told.
Beginning of July without a reliable Broadband.
Disgusting service attitude towards paying small businesses customers.
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It’s Always So Simple
Love EE - website is easy to use, contacting someone is always a pleasure - I have been with EE for 20 years, that says it all !
App useless
After latest update the speed test part has gone, as yet again I have low speeds. To be fair even when it was on there the hub would magically have full speed to it so probably for the best. The app is about as useful as the service
This is rubbish
No good
It was better before
I understand that the app is designed to promote new offers, plans, and phones, but all I want to do is top up my credit. Unfortunately, that basic feature isn’t working for me, which is incredibly frustrating.
A simple task like topping up shouldn’t be this difficult. The previous version of the app was much more reliable and user friendly. I don’t know if I am the only one who have this problem but focus on making the core features work properly instead of adding more promotions.
A simple task like topping up shouldn’t be this difficult. The previous version of the app was much more reliable and user friendly. I don’t know if I am the only one who have this problem but focus on making the core features work properly instead of adding more promotions.
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Crashes non stop
Crashes, slow to load. Wishing we still had BT broadband
Awful
I’m sorry EE this version is appalling, the app crashes, it freezes, when I eventually do get app to run I can’t do anything, every time I try to manage my account it says, sorry you need to log out and create an account, I’ve already got an account, I think that’s pretty obvious, I try to log in via the web, it allows me to log in, but the only page I can view is my recent orders. Bring back the older versions please 😩🤯
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Always needs updating
Not a bad app but the constant updates are ridiculous! Every time I go to use the app, which is usually to sort out connection issues, I have to update it to use it, which I often can’t do while I have connection issues. Until these constant updates stop, it can never be a great app.
Help
New replacement hub delivered but no contact from EE regarding engineer to come and move setting up & moving process of installation on!
Check broadband button takes you to App Store download
The app links haven’t been thoroughly checked. ‘Check broadband’ and similar buttons take you into an endless loop of being sent to the App Store to download the EE app. Frustrating.
Avoid at all Costs
They’re lying crooks who will start charging you for a service that they then won’t have working for another few days, but don’t think for one second you’re getting any kind of compensation out of them for it, they will bleed you for every penny they can, I’m absolutely disgusted to say that they’ve ever won any awards for their service
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poor log in experience
the log in experience is terrible - i dont know why log-in isnt native. Im taken to web to sign in and it doesnt work, spent 30mins just trying to sign in
Problem switching land line to. EE
Victoria was polite, patient and very helpful. You are lucky to have such a kind and understanding,
very competent employee. Problem solved.
very competent employee. Problem solved.
Slow
Really slow and clunky constantly, doesn’t seem to take much for it to breakdown
MS Dos of Apps
Information not easy to find. Data heavy pages
Good
Good
Not much better than two cups connected by string!!!!!
I’m guessing due to the relentless migration into this country and the free phones etc has something to do with the awful service.
Aslong as boat migrants can keep in touch while the r@pe and murder the tax payers who am I to question paying for absolutely no signal ever!!!!. Way too many people on this island it’s a relentless p!$$take across the board of every service and bill we pay for terrible service!!. Can’t wait to leave this refugee toilet and delete my EE bill from my life 🧘🏻♀️
Aslong as boat migrants can keep in touch while the r@pe and murder the tax payers who am I to question paying for absolutely no signal ever!!!!. Way too many people on this island it’s a relentless p!$$take across the board of every service and bill we pay for terrible service!!. Can’t wait to leave this refugee toilet and delete my EE bill from my life 🧘🏻♀️
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Pretty useless
Had my contact over a year and still haven’t been able to link my device, must of phoned up at least 8 times even been in store still unable to use the app
No way of contacting you
There is no telephone number to ring you. All I get is an AI chat bot which says an agent will call me but no one does. Utterly useless service
