No signal anywhere
Why have all the transmitters been switched off, I have a scratching of service anywhere in the CT postcode, tried calling but your given a text that don’t give the option of complaining
It’s just getting worse and worse this morning I was given a text to report of network issues in my area, I don’t need a text it’s like it all the time, come on EE
To add to the pointless set up, the call back is more of a drop call so your sitting waiting like a lap dog on the off chance you get a call
It’s just getting worse and worse this morning I was given a text to report of network issues in my area, I don’t need a text it’s like it all the time, come on EE
To add to the pointless set up, the call back is more of a drop call so your sitting waiting like a lap dog on the off chance you get a call
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Links don’t work
When I’m trying to find out when my contract ends I couldn’t find the information anywhere. I resorted to speaking to the chatbot which sent me a link which didn’t work. I still don’t know when my contract ends?? The site is very easy to navigate if you want to upgrade- add devices etc. this isn’t a compliment!
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App runs so slow
I have fttp i feel the app has really slowed down it really furstating when you log online to maange your account its struggles to move between broadband and other applications. Its really annoying and slow seems like bug in the app and take takes ages to load. The broadband doesn’t even seem that fast.
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No help
Absolutely horrendous company
App
Can’t even get on the app, keep saying security block.
Someone one supposed to phone me but never did. Poor service.
Someone one supposed to phone me but never did. Poor service.
Trash
You can’t link your mobile number to your EE login, so you cannot view your bill.
It’s been broken for over a year and I amount of calling EE customer services will fix it.
Useless.
It’s been broken for over a year and I amount of calling EE customer services will fix it.
Useless.
EE’s Customer Service experience
My experience with EE’s customer service through the app has been horrible. I’ve been trying to speak to their team for a week now, and no one ever responds.
The app keeps telling me that I’ll be connected to the next available agent, but apparently there is never an agent available. How is it possible that I’ve been trying for an entire week and there hasn’t been a single agent available to speak to me?
On top of that, the number EE provides to contact them, 150, doesn’t even work. It’s extremely frustrating to need support and not be able to speak to anyone, either through the app or through the number they provide.
I’m seriously considering switching to another network provider because every time I have an issue with EE, it’s almost impossible to get it resolved. I can’t always go into an EE store in person — people have jobs, responsibilities and busy lives. That’s exactly why customer service through the app or over the phone should actually work. It shouldn’t be this difficult just to speak to someone and get help with a problem.
The app keeps telling me that I’ll be connected to the next available agent, but apparently there is never an agent available. How is it possible that I’ve been trying for an entire week and there hasn’t been a single agent available to speak to me?
On top of that, the number EE provides to contact them, 150, doesn’t even work. It’s extremely frustrating to need support and not be able to speak to anyone, either through the app or through the number they provide.
I’m seriously considering switching to another network provider because every time I have an issue with EE, it’s almost impossible to get it resolved. I can’t always go into an EE store in person — people have jobs, responsibilities and busy lives. That’s exactly why customer service through the app or over the phone should actually work. It shouldn’t be this difficult just to speak to someone and get help with a problem.
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Useless
Trying to speak to someone who knows what they are doing in this company is impossible and all of a sudden I’m told I now have 2 contracts for the next 3 years when I have simply requested to keep my old number
First bill
Having been forced to move from plusnet to ee the billing is a shambles 2 bills instead of one per month and impossible to access them on line ! plusnet sent 1 email with all the details , here the automated phone gives an amount with no details .no hope of ever getting an adviser Are you supposed to be an improvement ?
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Very poor
Very awkward terrible complicated app
Best Network in the world
Best network and excellent service also their always great upgrades option. Me and my family we always trust and believe in EE,
Thank you for great service and opportunity
Thank you for great service and opportunity
Upgrade
Not sending me a passcode to verify my identity. 👎
Awful - always crashes
The amount of times the screens have Sorry - this site is improving come back later! Doesn’t allow you to change sim plans or downgrade plans. Only has option to upgrade but I don’t need to upgrade plans all the time. Limited options and only allows to increase spend all the time. Pointless service at stores and on app!
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Data gifting never works
I have never once been able to do what I’ve wanted to do when using the my EE app. It’s slow to load and the gifting data never works.
Data gifting was an essential part of taking out my 2nd connection and every month I am unable to gift data.
This has been an issue with multiple downloads and versions of the EE app. I have sent feedback several times to EE and had not once had a response and the issue has never been resolved.
Data gifting was an essential part of taking out my 2nd connection and every month I am unable to gift data.
This has been an issue with multiple downloads and versions of the EE app. I have sent feedback several times to EE and had not once had a response and the issue has never been resolved.
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payment/billing broken
None of the options for making payments in the app OR on the EE website are functional, and it has been like this for at least several months at the time of writing. Incredibly frustrating
Constant crashing
Crashes, freezes, auto logs out, bill display error messages, not easy to navigate or user friendly. I hate using this App
So disappointing
I couldn't even pay my mobile fee as the app wouldn't allow me to link the sim card which cost me extra 'late payment fees'. Seriously, fix your app or scrap the late payment fee.
Terrible
Who is giving these fake five start reviews? Slowest website skin app on the market.
Wouldn’t touch the App with a barge pole!
I was wondering whether to download the app, but I see that whatever the problem (and there appear to be a lot), the ‘developer’ gives the same reply every time. So I realise no-one’s listening, and there’s no point in trying to use the app for anything useful.
Data gifting
It is very difficult to find the option to “gift data” to someone else on your EE plan. It took nearly 15 minutes of sales ads and upgrade options to finally stumble across the “gift data” option.
This should be simple button in your data information page as it used to be. I think app “upgrades” have degraded the ease of using the app in favour of selling you phones and upgrading your plan.
If I wanted either of these I’d look for them, but search for “gift data” and you only get upgrades to plans and new phones you may like.
This should be simple button in your data information page as it used to be. I think app “upgrades” have degraded the ease of using the app in favour of selling you phones and upgrading your plan.
If I wanted either of these I’d look for them, but search for “gift data” and you only get upgrades to plans and new phones you may like.
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