Zone status fail
Spent about six weeks trying to get this app to work with my ELK alarm system. I even brought in an IT specialist to help. We tried numerous changes in the configuration as well as a new modem and a new router. Support was responsive and helpful, however, I was never able to get the app to stay synchronized with the status of the system and therefore it was unusable. I wasn’t able to arm the system because it thought the door was open or that it wasn’t bypassed. Unfortunately it’s been more than 30 days so I am not able to get a refund. Really disappointed.
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Great tech support
The technical support for the app has been outstanding. I’m not technically savvy and the tech was very patient and responsive. He walked me through everything until the problem was solved.
Poor screen fit
Been using this app for last 2 years. Never displayed correct on iPhone 12 Pro Max. Been told the developer hasn’t programmed it to properly display on larger screens. Please spend the time to update your apps to properly display. The top is cut off and can’t easily use it. Particularly if I’m away and alarm is going off , need to see all parts of the screen to manage emergencies
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iOS 14 has messed it up but an otherwise great app
This app has worked great for me up until iOS 14 got installed. Now it refuses to automatically update alarm status after arming/disarming unless you exit the app and reenter. I am sure this will be addressed in the next update.
Works well
We used the app for years and never had an major problems.
Haven’t reviewed in the past because it just work but I noticed an update and figured I would give input.
Haven’t reviewed in the past because it just work but I noticed an update and figured I would give input.
