El Pollo Loco User Reviews
Customer Experience
~ Based on 796 written reviews from the US App Store.
What users say
Summarized from real user reviews of El Pollo Loco. Based on 111K reviews and a 4.9/5 average, it highlights the 4 positives and 5 negatives reviewers mention most about this Food & Drink app.
Positive things
- 🚀Convenient curbside pickup
- 👍Easy to navigate app
- 🚀Allows pre-ordering for pickup
- 👍Rewards program
Negative things
- 🐛Coupon/offer redemption issues
- 🐛Inconsistent order accuracy
- 🐛Confusing user interface
- 🐛Delivery issues and lack of support
- 🐛Rewards program limitations
Is El Pollo Loco Safe?
El Pollo Loco - Loco Rewards appears safe based on user ratings. AppsHunter Safety Score for El Pollo Loco is 98/100.
This assessment is based on 110,989 user ratings, with an App Store average of 4.9/5.
Safety Analysis
~ Based on 110,989 App Store ratings for El Pollo Loco.
Is El Pollo Loco Legit?
El Pollo Loco - Loco Rewards appears to be a legitimate app. AppsHunter Legitimacy Score for El Pollo Loco is 93/100.
Based on 93 of 100 points across 7 verification signals from App Store and developer data.
Top reviews
This app will not let me open it because I have my old phone number registered, and there’s no way for me to delete it
It’s a good app. My only qualm is that once you add an item from a submenu, it takes you back onto the full menu and at the top, so if you want more things from the same section you have to choose it again. It’s a little annoying tbh
Terrible app!!!!! Needs an update
Love the online only meal options.
Great price better food
Unable to use offers or rewards. Unable to place orders. Don’t receive reward points when placing orders in store. Frankly, just another example of a chain business that doesn’t care about customer satisfaction.
Hi this is the CEO of el pollo loco Anthony speaking here and I need a lifetime membership because there ain’t no way this is diabolical
Easy process
I’m so happy with this El Pollo Loco on E. Los Angeles Ave. in Simi Valley. The food is incredible and it’s clean and everyone is so friendly and they’re doing a fantastic job! Store 3674
App doesn’t work no matter what device I use and how many times I delete it and reinstall etc
El personal por lo general es muy amable y presente a solucionar cualquier inquietud, además los productos son muy buenos y bien preparados
Easy to use. Always get great discounts and rewards & well worth the food.
The best customer service and fast! Love stopping by for my lunch.
Amazing food
Please add drive thru as an option
Yes
App is very helpful & easy to use.
El pollo loco will make you go loco!!
I enjoy having the app to order me food so I can just stop in and pick it up.
I made an account with Apple ID, won’t let me log in. I try making a separate account but my phone number is linked to my Apple ID that I can’t log in with. Frustrating.
