El Pollo Loco User Reviews

What users say

Top reviews

not working

impossible to login thru apple account or email, didn’t fix for 2 years

Fast and quick

They are very good with being fast with the orders

Ok

Ok

Horrible QA For Bugs

as someone that works in software I can't believe this app got released. Prompts you to verify your phone number, when you verify your phone number it asks you to do it in a birthday format. make up some birthday format after verification it prompts you by saying your phone was taken already just to call and find out it was linked to your account without ever finishing making the account. Now locked out of my account and can't make a new one because phone number is required
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Fire spot and reasonable pricys

I’ll be coming back

Birthday bowl!

What’s not to love about a free $5 bowl for your birthday?

Useless

I’ve tried signing in via Apple ID and an email and both just loop me back into the sign in or freeze. I’ve updated the app and test my password and nothing works. Figure it out guys.

Great system

Easy to use. Love the points system and I get great freebies and coupons to use later. Totally recommend

Horrible app. Can't even sign up

If there was a negative star I would give it for this app. They can't get the very basic of a sign up process right. How pathetically frustrating. And yes I've signed up for dozens and dozens of apps and never seen this level of incompetently designed app

Won’t allow me to sign in

I downloaded the app and made an account, but it never lets me sign in with the account. I’ve deleted the app and redownloaded :( made another account too, just doesn’t work

Update App Please!!

I constantly order from here and love everything about the restaurant/app. But recently, there must of been an update but I can no longer order through the app. It constantly freezes, doesn't allow me to pay, and does not save past purchases for rewards. Please fix the app.

Sucks

So won’t log me in

Updates/Logs you out

Annoying after doing any update you get kicked out….

I love El Pollo Loco!

10/10 Food and 10/10 deals!

the best

best food ever

Salsa limited to 2 in last update

The app works fine and the food is great. The last update removed the ability to order extra salsas. It’s now limited to 2 tiny cups of salsa.

Can’t sign up

I open the app, click sign up / sign in, click sign up at the bottom… and I get an endless loop of trying to sign in

Can’t sign up

Every time I get the verification code to complete my sign up, it asks for my birthday and says that my birthday is required even though there is no option to enter your birthday, can’t believe this hasn’t been fixed yet.

Nice

Love pollo loco ❤️

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