Can’t Login
I haven’t been able to use the mobile app because of how frustrating it is to even try to login. I create a username and password through online banking and it’s instructed to use the same credentials when logging into the Elavon Mobile app. Once I punched those credentials inside the yellow on mobile app it tells me that the login is wrong and so I create a new password several times to try to get in. However, every time I change the password through the Elavon Mobile app. It also changes my password through the online banking app. I noticed that the password criteria required for the app includes a special character versus the online banking that does not and I think that’s what’s messing up with the communication between the two. If I can’t even login, I’m not going to use it.
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Never been able to log in
Despite getting assistance, we couldn’t resolve the log in issue.
Not Recommended
At first, I used this a good bit until I got a chargeback and had to ask a consumer to reverse it. They still charge a fee for chargeback if you’re innocent. The loss prevention teams can cut you off and close your account at anytime randomly.
This app is AWFUL
It is absolutely IMPOSSIBLE to log into this app. Username doesn’t work. Email doesn’t work. You click forgot password and type in your password, and then “can’t set it to prior password”. Then you enter that in and STILL DOESNT WORK. They send you a verification code for you to log in (so clearly my email is correct), and then it says error again. This app is awful, the platform is terrible. Just spend the $20 a month and use quick books
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Log in Glitches every time!!
I got the Elavon service complimentary with my business bank account provider… it’s been nothing but frustrating headaches. It looks nice and all but it’s for a side hustle I don’t use often yet. Every time I need to log in to make an invoice, my log ins and usernames will NEVER take. I write everything down because of this app. Even when I go through the steps to recover and reset my passwords. I’ll write them down. Go to log in and it doesn’t take. Will wait even a business day or 2. Try again. Still no luck. Driving me absolutely nuts and ready to switch to a different platform like Quickbooks.
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