Emirates User Reviews

Customer Experience

Positive experience56.6% of reviews
Neutral8.1% of reviews
Negative experience35.3% of reviews

~ Based on 1,503 written reviews from the US App Store.

What users say

Is Emirates Safe?

Emirates appears safe based on user ratings. AppsHunter Safety Score for Emirates is 90/100.

This assessment is based on 9,782 user ratings, with an App Store average of 4.5/5.

Safety Analysis

89.2% of ratings point to a safe experience
3.0% of ratings suggest some concerns
7.8% of ratings point to a risky experience

~ Based on 9,782 App Store ratings for Emirates.

Is Emirates Legit?

Emirates appears to be a legitimate app. AppsHunter Legitimacy Score for Emirates is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Je demande une invitation

J’adore dubai

Unable to Join Emirates Skywards

Trying to join the program and I am stumped. App does not enable the “Join now” option even after I have all mandatory fields populated. Not sure what the error is as it doesn’t show anything that indicates I have incorrect info in there? App just keeps me there and does not provide my next actions!! Tried to close the app and redid it like thrice or more. With travel plans coming I was hoping to use the app for convenience, but I guess not!!
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Worst airlines

Staff is pretty arrogant food is very limited and overall it’s a petty bad experience

Emirates

Love the app

Damaged luggage

Extremely disappointed with my recent Emirates experience. My checked luggage arrived with the zipper and lock broken, and it was obvious that my belongings had been searched and left in a complete mess. There was no security inspection notice or any explanation for what had happened. I trusted Emirates to handle my baggage with care, but instead it was returned to me damaged and mishandled. This level of service is unacceptable for an airline that promotes itself as a premium carrier. I expect Emirates to take responsibility and resolve this matter fairly.
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А это точно Эмирэйтс?

Всё время виснет, не сделать ничего в приложении! Кошмар. Расстроили(((((

Worst of all the airline apps

Absolutely nothing works, in their app or on their site. Not setting a new password, loading seat selection, nothing. How can an airline offer such a good in-flight experience and such a poor online experience.

Unusable for holidays booking via Emirates

Doesn’t accept holiday booking reference, not the flight booking number. Have deleted the app now.

Terrible

The slowest app

Racist customer service

Racist customer service

I can’t pay for my ticket

The app has a bug. Can’t proceed to payment after selecting my fare.

Issue to buy seats

There is a issue in purchasing a seat , when you go to buy a seat, cannot add a payment method, no option to add card details or any way of payment. I tried to get help from team but no result. please address the issue.

App is not working

Unable to make any updates/changes to my itinerary for the past week as the app keeps throwing technical error.

Sometimes the app works

First of all to my fellow reviewers, my understanding is that these reviews are for the app NOT for the Emirates Airlines, which is fantastic!

I’m writing this review because I find the app to be completely useless most of the time. So far any time I’ve tried to do anything on the app, I get an error message. I’ve given up and will simply use their website. I guess I’ll be getting a paper boarding pass too.
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Wow very good

It’s a amazing feeling when i am traveling with emirates. i like it. thanks for you guys service.

Mobile boarding pass

Mobile boarding pass does not show automatically while at the airport. Works for every other airline except emirates!! Broken for 5 years.

Why isn’t this being fixed ??

Needs work

Not a great app. Had to continuously add in my trip to see it on the app and it would often crash. Ended up just using the web browser

Не возвращают деньги

Уже полтора месяца не возвращают 800 тысяч за билеты на отмененный рейс! Писать и звонить бесполезно, нет никакой информации, позор!

Log out

Log out not possible

Bad experience

Emerate airline! We pay thousand dollars for ticket but the service is so bad! during flight time meal and other drinks are always the same. even you can not prefer what you want. you eat what they gives you!