Emirates Reviews: Is It Legit?

Customer Experience

Positive experience56.3% of reviews
Neutral8.1% of reviews
Negative experience35.6% of reviews

~ Based on 1,514 written reviews from the US App Store.

What users say about Emirates

Is Emirates Safe?

Emirates appears safe based on user ratings. AppsHunter Safety Score for Emirates is 91/100.

This assessment is based on 9,802 user ratings, with an App Store average of 4.5/5.

Safety Analysis

89.1% of ratings point to a safe experience
3.0% of ratings suggest some concerns
7.9% of ratings point to a risky experience

~ Based on 9,794 App Store ratings for Emirates.

Is Emirates Legit?

Emirates appears to be a legitimate app. AppsHunter Legitimacy Score for Emirates is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Very buggy. Does not work on iPad.

It only shows in portrait node does not show in landscape mode making it practically useless on an iPad. Screen rotation lock is not on. I have deleted and reinstalled. Just doesn’t work!

Mr

my check in bag also had the zip unzipped but with padlock intact - did not find anything missing but do we now have to cellophane wrap our check in bags every time we travel on Emirates?

Very poor and non logical app!

It’s a mess

Chat

Worst Chat window ever, like literally on mobile phone it’s broken, you can’t communicate properly at all and takes ages for them to reply.

Misleading Excuses & Unreachable Support

Emirates cancelled our flight and denied compensation, blaming Middle East conflict/airspace issues. Shockingly, they notified us a WHOLE MONTH in advance, making it impossible to be a sudden conflict response. Meanwhile, another Emirates flight operated normally on the exact same route that day. They use regional tension as a convenient excuse to evade responsibility, backed by an unreachable support system.
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Horrible app

Who built your app? Not l mobile optimized. Chat window does not work and not responsive. Use your record profit and hire a proper tech team.

Absolutely waste

I have book from emirate but there give fly Dubai ticket i have spend so much money to get comfortable travel but unfortunately delay first showing 35 minutes then its increase to 2.30 minutes and after that there are just giving water bottle and cheap drink and no one is saying anything about delay or anything i listen that emirate give best service but unfortunately there just saying top airlines
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Issues

New update broke the online check in.

Спасибо большое за безопасность полетов и отношение

Благодарю авиакомпанию за доброжелательное отношение и полеты- которые проходят как 1 минута . Всегда какие то активности , то питание , то чай, то фотографии, вртьшем процветания вам и развития .

Negligence

They make it hard to submit a complaint and they neglect your complaint for months! Shameful and disrespectful airline.

Dissapointed with service booked to go to Thailand paid money got copy of travel

On15 may I contacted to see if all was ok have outbound flight booking reference 7gvg23 and wa s told this was not valid

Je demande une invitation

J’adore dubai

Unable to Join Emirates Skywards

Trying to join the program and I am stumped. App does not enable the “Join now” option even after I have all mandatory fields populated. Not sure what the error is as it doesn’t show anything that indicates I have incorrect info in there? App just keeps me there and does not provide my next actions!! Tried to close the app and redid it like thrice or more. With travel plans coming I was hoping to use the app for convenience, but I guess not!!
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Worst airlines

Staff is pretty arrogant food is very limited and overall it’s a petty bad experience

Emirates

Love the app

Damaged luggage

Extremely disappointed with my recent Emirates experience. My checked luggage arrived with the zipper and lock broken, and it was obvious that my belongings had been searched and left in a complete mess. There was no security inspection notice or any explanation for what had happened. I trusted Emirates to handle my baggage with care, but instead it was returned to me damaged and mishandled. This level of service is unacceptable for an airline that promotes itself as a premium carrier. I expect Emirates to take responsibility and resolve this matter fairly.
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А это точно Эмирэйтс?

Всё время виснет, не сделать ничего в приложении! Кошмар. Расстроили(((((

Worst of all the airline apps

Absolutely nothing works, in their app or on their site. Not setting a new password, loading seat selection, nothing. How can an airline offer such a good in-flight experience and such a poor online experience.

Unusable for holidays booking via Emirates

Doesn’t accept holiday booking reference, not the flight booking number. Have deleted the app now.

Terrible

The slowest app