Pastor
The ProV eSecure 2.0 works wonderfully!
Issues with app
The app is not matching when it’s armed and disarmed.
Pastor
The ProV eSecure 2.0 works wonderfully!
Completely Useless
You can have an alarm system and billing account with Protection1/ADT, but you can't create an online account that lets you use the app without their permission. After being on hold for nearly an hour and speaking to people in five different departments (Account Management, Tech Support, etc.), I'm still locked out.
Five-star ratings? They have to be provided by their own employees or by one of those overseas companies that will provide 100's of favorable reviews for a fee.
Five-star ratings? They have to be provided by their own employees or by one of those overseas companies that will provide 100's of favorable reviews for a fee.
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Too many errors and barriers for use.
I can’t arm or disarm my system. After finally receiving a link to set up my profile I was let down by the inability for the system to actually work. It still has not been able to “arm” and also there’s endless dead ends and error messages when seeking help. I would recommend a different system as this one is just not functioning.
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Remove 2.0 from App Name
Having 2.0 in the app name causes iPhone to autocorrect 20 to 2.0 in texts, emails, etc. very annoying.
Link with Amazon Dot not working. Help?
When I attempt to link Dot to my Protection One account/device, I am taken to alarm.com rather than eSecure or Honeywell. Therefore my username and password are not recognized. Solution?
App Hickups
Several areas of app doesn’t work
Service request
I have been a member of protection one/adt for 29 years. But it is so hard to get a service appointment. The representative kept on putting me hold and still didn’t know how to handle a service call
Contact us does not provide phone number to call for assistance
Same as title
No Response!
One of my windows was beeping “Tamper” and NO One from ADT called us!!!! What the heck?!?! Then I tried calling them and I was on hold for 8 minutes!!! Still no one ever answered!!! For the amount they charge for their “service “ this is unacceptable! I am looking into other alternatives.
Marie Mahoney
Marie Mahoney
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Help not obtained
We need to have smoke detectors stop beeping and no help given. Appointment offered several days away.
Owner
Poor customer service
Trouble Disarming Remotely
Always have trouble remotely disarming my alarm system or trying to bypass an sensor after an alarm was triggered when away on vacation.
Sucker
Terrible app and terrible service. Disconnecting.
Buttons move weird on iPhone Max
I got a new iPhone Max, tried to use this app. Cannot figure out how to turn on Face ID.
When I went into profile, the save button floated up and down the screen blocking other parts of the screen. I don’t mean it was following me as I scroll down. I mean, it was in the middle of the screen. It would bounce up and down to the top third bottom third, all over right on top of other buttons and things.
When I went into profile, the save button floated up and down the screen blocking other parts of the screen. I don’t mean it was following me as I scroll down. I mean, it was in the middle of the screen. It would bounce up and down to the top third bottom third, all over right on top of other buttons and things.
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Poor user interface
Doesn’t have a good interface graphics are masked up and the keypad isn’t available. Needs work
Hardly ever connects
Hardly ever connects with cell phones
Great Service
Great company with great employees and very easy user friendly Security App!
Owner
My alarm system has not worked properly for over a year .
The company has sent two different technicians to repair it and it still will not communicate to the alarm company .
I get a recorded phone message every week telling me that during the test my alarm failed to communicate with the company .
It began after the company sent a technician to replace the original cellular device and has never been right since even after further replacements .
It’s to bad I have to find a new alarm company after it worked properly for over 5 years .
But this company does not have the same quality of service that it did years ago .
The company has sent two different technicians to repair it and it still will not communicate to the alarm company .
I get a recorded phone message every week telling me that during the test my alarm failed to communicate with the company .
It began after the company sent a technician to replace the original cellular device and has never been right since even after further replacements .
It’s to bad I have to find a new alarm company after it worked properly for over 5 years .
But this company does not have the same quality of service that it did years ago .
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