MLGW vs eSecure 2.0
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
MLGW
Manage your utility services with ease. Pay bills, arrange service transfers, set up payment plans, and opt for paperless billing. All your essential account management tools are just a click away.
- Pay bills online
- Stop/transfer utility service
- Make payment arrangements
- Go paperless
- Access account information
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With the updated My Account feature, customers are a click away from paying their bills, stopping and transferring utility service, making payment arrangements or going paperless. To sign up, customers need a valid email address, and their 16-digit MLGW account number and access code, which can be found on the MLGW bill.
eSecure 2.0
Control your home security system and smart devices remotely. View live video feeds and receive alerts for important events. Automate scenes for convenience and energy savings.
- Arm/disarm security system
- Control Z-Wave devices (lights, locks, thermostats)
- View live and recorded video
- Create automated scenes
- Manage user codes
- Receive event alerts
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The Protection 1 eSecure 2.0™ Remote Interactive Services app gives you real-time control of your Protection 1® security system from anywhere. You can remotely control your security system, Z-Wave® enabled devices (e.g., lights, lock and thermostats) and view live, streaming video of your home and business wherever you are. Requirement: Compatible Protection 1® security system with a subscription to eSecure 2.0™ Remote Interactive Services. Please call 1.866.792.2422 for additional information. Feature Highlights: • Arm or disarm your security system • Turn lights off or on • Adjust thermostat temperature • Unlock or lock doors • View live video and recorded clips from your Protection 1 eSecure 2.0™ cameras • Wi-Fi® signal strength indicators for Protection 1 eSecure 2.0™ cameras • Create and control automated scenes for convenience and energy savings • Create users and manage their security system user codes • Language support for: Latin American Spanish, French Canadian, Brazilian Portuguese • Receive email and text alerts about selected events in your home or business, such as extreme temperature changes, motion detected in restricted areas, movement of valuable items, and more. • Language support for: Latin American Spanish, French Canadian, Brazilian Portuguese
Screenshots
Verdict
The clearest difference is monetization model: MLGW at free against eSecure 2.0's free with in-app purchases. eSecure 2.0's advantage is device support (5 vs 3) and iOS requirement (10.0 vs 15.0). On price, rating, review sentiment and ratings volume there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 4.6 for MLGW against 4.6 for eSecure 2.0. Both are backed by a comparable volume of ratings — 7.3K and 7.9K respectively. Written reviews are what separate them: 34% of MLGW's written reviews are positive against 32% of eSecure 2.0's.
MLGW ships an update every 2 months, eSecure 2.0 every 6 weeks. Both last shipped on October 22, 2026.
| Parameter | MLGW | eSecure 2.0 |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (7.3K ratings) | 4.6 (7.9K ratings) — better |
| Positive reviews | 33.7% of reviews — better | 32.1% of reviews |
| Number of ratings | 7.3K | 7.9K — better |
| Update frequency | Every 2 months | Every 6 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free — better | Free with in-app purchases |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod, Apple TV, Apple Watch — better |
| Requires iOS | 15.0 | 10.0 — better |
| Further details — not scored | ||
| Size | 64 MB | 208 MB |
| Age rating | 4+ | 4+ |
| Developer | Memphis Light, Gas & Water | Protection One |
Customer experience
MLGW
eSecure 2.0
User reviews
MLGW
From 7.3K App Store ratingsWhat we love
- 🚀 Convenient bill payment
- 👍 Useful outage map
- 👍 Easy to use
- 👍 Helpful customer service
- 👍 Facial recognition login
Room to improve
- 🐛 App crashes or doesn't open
- 🐛 Login issues
- 🐛 Inconsistent information
- 🔋 High battery consumption
- 💸 High utility rates
eSecure 2.0
From 7.9K App Store ratingsWhat we love
- 🚀 Easy to use
- 🔒 Secure app
- 👍 Convenient remote access
Room to improve
- 🐛 Frequent app crashes
- 🔒 Difficult to set up user accounts
- ⏱️ Slow to connect and respond
- 🔌 Unreliable connectivity
- 💰 Expensive service
Bugs and requests
MLGW
Reported bugs
4 issues- App freezes or gets stuck loading
- Login credentials not working
- Outage information not accurate
- Billing issues and inconsistencies
Requested features
5 requests- Add ability to view and print bills
- Improve outage map usability
- Implement push notifications for outages
- Allow deleting/editing payment methods
- Provide more detailed usage data
eSecure 2.0
Reported bugs
3 issues- App unable to arm/disarm system
- Sensor and camera issues
- Inconsistent app performance
Requested features
3 requests- Allow clearing alarm history from app
- Improve scheduling options
- Update app for latest iPhone models
In-app purchases
MLGW
No in-app purchases
eSecure 2.0
No in-app purchases
