Phone number does not work there is no customer support. I have not been able to use the program.
I see it is unnecessary for the app to take a picture of your drivers license and current photograph. There is no tech-support to fix any errors. Also, there is no contact information. The phone number does not work.
Registration still fails
Seeing the same API registration errors at the time of this review. Agree with others that this appears to be abandoned.
Unusable
Can’t even register an account. Keeps giving me the same user inactive API error at the payment setup step
Useless if you can’t sign up successfully
Good concept. At a hotel in Seattle that uses this app to book a shared car. However one cannot sign up successfully if your address is not exactly how Google look up features said it is so it won’t match your credit cards. So basically useless because you can manually type in the address that matches the credit card and post office.
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Can’t get past billing
I’m staying at Hotel 1000 in Seattle and would like to take advantage of the Tesla rental amenity. However I can’t get past the credit card information screen. It displays an error and the telephone number on the login screen is no longer in service. Seems like the service and app has been abandoned. Don’t bother. Find another way to rent.
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So pointless
This app is so stupid, We have one of the teslas in my buildings parking garage. It has not even moved in 7 months, the app won’t let anyone get passed uploading payment details. Who ever runs this business isn’t smart. Such a waste of money to buy brand new cars and let them collect dust
How are you still in business
Can't even get it to accept one of my payment methods
The concept is good, but the app is poor, and the management is even worse.
I used the app for quite a while, and while I think the idea is great, the experience was disappointing. The customer care team did not respond to my inquiries multiple times, and I had to call them to unlock the car. On one occasion, it took them over an hour to assist me! Additionally, there was a time when I couldn't access the car despite having an ongoing rental because it was parked in another apartment building. Although a representative from the app told me it was okay to rent that car, the building manager refused to let me take it. Which lead me to delete my account with them!
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Hotel 1000 Seattle
Trying to use this at the Hotel 1000. App doesn’t work. Emailed support twice. Still no reply.
Location not even listed in app
Saw signage at The Landing apartments for this service, but app doesn’t even have this location listed. Tesla rental sounds like a good idea but the app is so bad.
Awesome app
This app is great and it’s so easy to grab a Tesla when you need it. Super cool and easy service. I love it
good idea, poor execution
takes forever to get verified so don’t count on it for an upcoming trip unless you plan far ahead
app is incredibly buggy and not really something to rely on for managing a car rental where your personal liability risk is already so high
app is incredibly buggy and not really something to rely on for managing a car rental where your personal liability risk is already so high
Amazing service
Amazing service app works flawlessly. So much cheaper that Uber or Lyft. Love driving a Tesla.
$25 for an hour is not a deal
There’s more apps that do better deals and function way better than this app
Awful
I had to upload my drivers license input a credit card to see their pricing only to learn that their prices are ridiculous. Also unable to book a car in advance. It’s only a book now option. What a waste of time.
Can’t even register
The keyboard blocks the register button on iPhone
English hotel Teslas
I had an excellent experience using the Tesla option at the English Hotel in Vegas. I personally feel that for the amazing convenience the price is very good. Highly recommend especially if you’re using for a few hours. Easier and quicker than any other rental I’ve dealt with.
Easy to use
Great app, excellent service, great customer service. Thank you
Ehh it’s ok
Maybe it’s just bad timing over all for the economy but I’m just not feeling 25 for the first hour deal. A quick run to store using your service is easily 50 when Uber can do it cheaper and I don’t have to drive. I get you guys need to make money but it seems a little predatory seeing that the app freezes and you can’t park in any underground structures to be charging a premium that high.
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Good service but one of the worst apps I’ve ever used
I have used this app for a few months now and literally every single time the app just gets stuck in the middle of unlocking or submitting the photos. I use the car a lot to drive friends and family to the airport, so it’s UNACCEPTABLE that when I need to unlock it the app gets stuck. I even deleted the app and logged in again to reset it, still doesn’t work. New install I say, how is it that it’s so buggy that it can’t even unlock a car?? I’m techy so I know what I’m doing, we tried even tried different phones and it’s just the same. Abosulutely disappointed, my girlfriend now have to take Uber after 30 mins of frustration and such a waste of time. Don’t use this until they fix the app.
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