Dated app
This app is outdated just look to air canadas app to see what an app should look like
Hard to use
Can’t find my information. Have to enter my numbers multiple times.
The best
Successfull Flight! Thank God
Response from developer
Thank you for your feedback. If you have any suggestions or questions related to your travel experience, please visit the official website of EVA Air and click on "Traveling Experience Feedback" to fill out your valuable feedback. We highly value the feedback from every passenger and are committed to providing you with answers and support.
Flight info
Not allowing me to enter my flight info purchased before creating an account
Best airline every
The best airline I ever took it was so easy to book and I just love how fast this airline is to book and the whole app is just nice
Cannot check in using the app
The app check in page kept spinning after all information was entered and “submit” button was clicked. I had to use the browser to check in. It is not the best app I have used.
Slow and not functional
Very slow. We have fios and super high speed internet and every other app works great. This app is horrible. And we can’t check in even we answered all the questions. This app and their website belongs to the 90s. They need a new tech team to bring their portal to 2026
N. 1
Best Airline ever. Best flight attendants and best service.
Does this app work???
Doesn’t even load. I see nothing. Reading past reviews, I’m not hopeful that this app will be useful.
Bid money to upgrade?
I just want to book a ticket and fly somewhere.
They keep spamming me with upgrade offers I can bud on.
They treat customers like children or gamblers.
They keep spamming me with upgrade offers I can bud on.
They treat customers like children or gamblers.
Response from developer
Thank you for your feedback. To address the issue you encountered, please utilize the Traveling Experience Feedback feature on the EVA Air Official Website and provide us with your valuable comments.
デザインが…
UIデザインを抜本的に考え直して欲しい…操作しにくい
Response from developer
Thank you for your support of EVA AIR App. Your suggestions are extremely important to us. We are currently in the process of evaluation and planning. Please give us some more time, and we will provide you with improved and innovative services.
振替便の予約手続き
台風により予定していた便が欠航になったことをアプリで知りましたが、振替便の手続き方法の案内がありません。カスタマーサービスは、電話が繋がりません。アプリ上で変更できるようにして欲しい。
Response from developer
Thank you for your feedback. To address the issue you encountered, please utilize the Traveling Experience Feedback feature on the EVA Air Official Website and provide us with your valuable comments.
Hung
The app is terrible because it does not show the “Gate”. EVA should learn from the other airlines about it
Super bad experience
Flight status can not be updated in real time, no push message for any urgent changes and delays
Gets the job done but could be better!
the app is buggy sometimes; can’t return to previous pages easily and layout is a little unintuitive
Website very poor
Need to invest much more into your website and app.
Both are terrible user experience.
Shame because the actual airline service is quite good
Both are terrible user experience.
Shame because the actual airline service is quite good
Comfy all the way
Easy access to data on app
They scammed me out of $2000
I booked a flight 4 months in advance for cheaper costs and flight guarantee. It was from Okinawa to the US with a layover in Taiwan and Seattle, initial departure was on Saturday the 11th. A typhoon hit Okinawa and was headed to Taiwan. Therefore they canceled my flight from Okinawa-> Taiwan and Taiwan-> Seattle. So the day prior to my flight I called and emailed the travel agency AND I called and emailed EVA Airlines. They both had said, the next available flight was on Tuesday the 14th (without providing a time), a minor delay, but not a big deal. Neither provided my new itinerary or a time, even after being asked. On the 11th I called, emailed, and did the online chat on their website. I received an email that said, for re-scheduling of flights it will cost $240 in taxes and that will be all, just reply “I agree” to the following email. I did and didn’t receive a response. I called them and they said “your flights are confirmed, we will email you the information.” I had waited all day for the information and finally emailed and called them again. They replied the same. On the 12th and 13th I did the same thing, consistent emails and consistent calls all asking for new flight times and itinerary, all brushed off and said “we will send you the information via email.” Still having no flight information, I called again at 9pm on the 13th, this time they said “we will call you once your flights were verified.” I thought they were already verified I was just waiting for the email? During this process, my wife had booked the same flight, but a different time. On the 11th she called and immediately got flight verification, flight, itinerary, and ticket information. I said up until 1:30 am waiting for a call and constantly refreshing my email, as my alleged flight was sometime tomorrow. I set an alarm for 7:30am to make a final call. This time I refused to hang up until I got the times and itinerary. After about 10 minutes on hold, I eventually, spoke to an agent who finally sent the email regarding the times. 10am was when my flight took off from Okinawa. At this point it was already 8:15am. I IMMEDIATELY got a ride to the airport, traffic in Okinawa is horrible, especially on the way to the airport. I arrived at the airport at 9:13(and I was definitely speeding and weaving traffic), I rushed to gate and ran to check-in. By the time I arrived at the gate, it was already closed. It was closed for 2 minutes. I was told that there was nothing I could do. I talked to the Travel Agents at the airport and was told to call the travel agency. I did and was told there was a $300 no show fee, and to get a new flight I would have to pay a total of $1400. $200 more than I paid for the initial flights. A grand total of (1400+300+240) $1940 dollars extra. Almost DOUBLE my initial ticket for something I had 0 control over. I will NEVER be using EVA airlines again. I would leave 0 stars if I could.
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Worst user interface
There is no way to change your flight on this app and the customer service line is always busy.
Response from developer
Thank you for your feedback and support. If you have any suggestions or concerns regarding your travel experience, please visit the "Traveling Experience Feedback" section on the EVA Air official website. We carefully review every comment and remain committed to improving our services. Thank you.
Inferior compared to other airlines
建議系統更新，比起UA 或其他航空公司真的是差太多了
