Does this app work???
Doesn’t even load. I see nothing. Reading past reviews, I’m not hopeful that this app will be useful.
Hung
The app is terrible because it does not show the “Gate”. EVA should learn from the other airlines about it
Super bad experience
Flight status can not be updated in real time, no push message for any urgent changes and delays
Gets the job done but could be better!
the app is buggy sometimes; can’t return to previous pages easily and layout is a little unintuitive
Website very poor
Need to invest much more into your website and app.
Both are terrible user experience.
Shame because the actual airline service is quite good
Both are terrible user experience.
Shame because the actual airline service is quite good
Comfy all the way
Easy access to data on app
They scammed me out of $2000
I booked a flight 4 months in advance for cheaper costs and flight guarantee. It was from Okinawa to the US with a layover in Taiwan and Seattle, initial departure was on Saturday the 11th. A typhoon hit Okinawa and was headed to Taiwan. Therefore they canceled my flight from Okinawa-> Taiwan and Taiwan-> Seattle. So the day prior to my flight I called and emailed the travel agency AND I called and emailed EVA Airlines. They both had said, the next available flight was on Tuesday the 14th (without providing a time), a minor delay, but not a big deal. Neither provided my new itinerary or a time, even after being asked. On the 11th I called, emailed, and did the online chat on their website. I received an email that said, for re-scheduling of flights it will cost $240 in taxes and that will be all, just reply “I agree” to the following email. I did and didn’t receive a response. I called them and they said “your flights are confirmed, we will email you the information.” I had waited all day for the information and finally emailed and called them again. They replied the same. On the 12th and 13th I did the same thing, consistent emails and consistent calls all asking for new flight times and itinerary, all brushed off and said “we will send you the information via email.” Still having no flight information, I called again at 9pm on the 13th, this time they said “we will call you once your flights were verified.” I thought they were already verified I was just waiting for the email? During this process, my wife had booked the same flight, but a different time. On the 11th she called and immediately got flight verification, flight, itinerary, and ticket information. I said up until 1:30 am waiting for a call and constantly refreshing my email, as my alleged flight was sometime tomorrow. I set an alarm for 7:30am to make a final call. This time I refused to hang up until I got the times and itinerary. After about 10 minutes on hold, I eventually, spoke to an agent who finally sent the email regarding the times. 10am was when my flight took off from Okinawa. At this point it was already 8:15am. I IMMEDIATELY got a ride to the airport, traffic in Okinawa is horrible, especially on the way to the airport. I arrived at the airport at 9:13(and I was definitely speeding and weaving traffic), I rushed to gate and ran to check-in. By the time I arrived at the gate, it was already closed. It was closed for 2 minutes. I was told that there was nothing I could do. I talked to the Travel Agents at the airport and was told to call the travel agency. I did and was told there was a $300 no show fee, and to get a new flight I would have to pay a total of $1400. $200 more than I paid for the initial flights. A grand total of (1400+300+240) $1940 dollars extra. Almost DOUBLE my initial ticket for something I had 0 control over. I will NEVER be using EVA airlines again. I would leave 0 stars if I could.
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Worst user interface
There is no way to change your flight on this app and the customer service line is always busy.
Inferior compared to other airlines
建議系統更新，比起UA 或其他航空公司真的是差太多了
UX不佳
能用，但用戶體驗(UX)不佳。強烈建議重頭設計整個app，以符合長榮在業界的地位。
Chris
Terrible app, so much Taiwanese cyber security, even when you log in it asks to check if your human. Super slow app, crashes all the time. I will just use a Europe airline as this is too frustrating
Ms. Humble
Not user friendly APP. And flight status updates are behind too.
Useless
Nice app until I want to seat select then nothing. 0/5
Data is lost frequently/ restart to step one for check ins and added passengers
I understand the need for data, security and privacy, especially given the carriers location. However, the app and the website are very often losing data. That’s been recently entered and requires the user to re-enter items in the name of system issues or other failures. Airline scores major points for service and professionalism in real life.
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非常慢才能開出一個頁面
每次點進去要查行程，要等非常非常久的時間才開出頁面或甚至開不了。這情況已經很多年了至今尚未改善
Bad app and website
So many times things just don’t work in the app or on their website. I like the flights, but will avoid them just because scheduling or making changes is such a hassle.
Logs you out without notifying you
I love the airline, but the app itself is annoying. Slow to load for one. But the biggest complaint I have is it not notifying you that it logged you out. Twice, it has happened, twice I did not get the miles for those roundtrip tickets. And now, it has happened a third time. For those saying I can appeal? They were for my wife, so they cannot be claimed by me or her as we are sharing the account and claiming it on another will make accruing them a moot point, bow wouldn’t it?
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Time
Short of live info
This app stinks
Wanted to see plane details amenities and seating. None of which are available to me on the app.
Not enough details
More info on Flt. Status
