Horrible experience with Favor trust and safety team. They are not here for you.
Customers will lie on you and say you did not deliver their items even when you did & have delivery proof and Favor can also see that …the “trust and safety team” will not help you. they are against you. They will threaten to deactivate your account if you ask any additional questions as if you’re just supposed to take responsibility for something you didn’t do. That is unfair. They will claim they don’t have a phone number and communicate with you through email and say that if you have any feedback or questions you can ask, but if you do ask they will threaten you. I also reported an incident when dropping off an order and reported it to Favor just to be threatened that my account would be deactivated for feeling unsafe during a delivery and despite this I still successfully completed the delivery and decided to report the customers behavior to favor but I get threatened by favor. Nothing happens to the customer. I despise companies that only care about the customer and don’t care about the workers not a good way to conduct business …horrible & frustrating experience. Whatever you do do not report any misconduct from a customer or an issue with the delivery or order and for God sake you’re just supposed to accept their false claims and they will not investigate it and they will unfairly place the accountability on you even though you did what you were supposed to do…you don’t have to threaten me with deactivating my account I’ll deactivate myself.
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Doesn’t work
I have been trying to sign up for favor over the past month. I’ve contacted support and they’re not being helpful, just told me I couldn’t use my number or email to start and need to use different ones. So I use a friends number and then I get told that I can no longer do favor runner because it’s not available in my area, yet I’ve been stuck for weeks. All of my friends were capable of starting but not me.
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Isn’t worth the time and effort for the amount of pay
Unfortunately it was a decent way to make money at first. But the longer I had an account, the worse the pay was and I ended up paying out of pocket to deliver for their customers. The amount of gas, time, and energy delivering their orders just isn’t worth it in the end compared to other gig apps :/
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The customer isn’t always right
So as I write this review my acct is suspended. Of course there is no way of knowing exactly what was done wrong and how to fix it as Favor only tells you to abide by community guidelines. Which also mean breaking some of the safety and security issues. I’ve had customers requesting to deliver items all the way into their homes and I can honestly say I have done it a few times because I feel safe but when you have deep dark classical music playing throughout the home with a man at the door requesting you to take all the items inside his home to the dining table and the home is dark, what does a female do? I follow rules and still leave it inside the house but in the entrance way where a door cannot be shut on you. Also have had customers tell me to leave at the door but then say to ring the doorbell( vice versa) but I get reprimanded for “ not following instructions”. I leave at the door and ring the doorbell before walking away. I am waiting for favor to un suspend my acct but I’m guessing it could take days or maybe never. I have responded and the the safety and trust team but I guess they will get to me when they do. Favor could you please take into consideration about your drivers as well. We have feelings to that should matter not just the customers. We have safety concerns as well not just the customer.
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Awesome until promo time
I love this app. I do good on it. Customer support is great. But when promos are on I get 0 orders for hours.
