Leave I the chair
I’ve asked for all packages be left the chair by the door if possible. But that is not happening.
Terrible Placement
Driver placed package on porch floor. Dogs took care of rest. This package was for my son’s fishing tournament next weekend.
Address Absent
The app for the most part is ok, but it’s getting one star until it can actually tell me the packages that are coming to my residence
Could it get slower and worse?
I don't think it could.
Total junk. Should be ashamed of their app.
Total junk. Should be ashamed of their app.
Garbage
Apps absolutely garbage, just like the shipping company. Poor support, untimely loading times, and inconsistent to the highest degree.
Over-automation leads to compete failure
Nonexistent customer service: the bot only recognizes narrow incidents, refuses to hand over to human, fails at core service.
Got awful customer service
What happened to FedEx? They used to be good. Now, when they can’t get a delivery on time, they just ignore you and refuse to let you know what’s going on. I don’t appreciate the fact that they just blew smoke up my butt, but followed through on none of the things they promised to do. Very poor service.
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Delivery
I don’t know if I have the same delivery person all the time or not because I never actually see the person but I will tell you this …..maybe they know, that I’m an old lady and I don’t walk very far, because they always put my package to the right of the door as I open it👍🏻 I just have to bend down and pick it up and if it’s raining, they put it inside the porch door so whomever it is that is my delivery person I want to say thank you I think you’re the best🥰
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Delivery in rural USA can be tricky
I live in a very rural area and sometimes there is issues. I really wish there was a good way to communicate besides leaving a bad review when it’s not the drivers fault. There isn’t a way to leave better delivery information,it’s multiple choices
Poor service
Don’t bother with the app if you are trying to track a parcel, you get more information on the web page without having to make an account. That being said you also don’t get much information on the web page either and the service is poor. Parcel was due on a Wednesday, they missed both the time slot and rebooked time slot, then promised it by the next day (it never showed up), then it came on the third day. Poor communication over the delay and rubbish app.
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Issues with Using Mobile App
This app has some major teething issues - not the least of which is that customers cannot see what they entered when forced to change their password for the new FedEx mobile app. This also begs the question as to why the FedEx mobile app development team is forcing customers to change their passwords for the mobile app. Customers are forced to WASTE a lot of their valuable time simply because the development team did NOT do the necessary testing to ensure the mobile app works perfectly before it was rolled out for use by customers trying to track a package.
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Time wasters
For a company that opens in the evening, fed ex is useless and they make no accommodation whatsoever for their customers. Even tracking is wrong. Delivery between 10-2, have a staff member wait. 2 pm delivery updated to deliver before 6pm… seriously. Have some respect for people’s time.
Stopped using
Had to set a new password after an update. App won’t allow copy and paste for the new password. Gave up, deleting the app.
Logs you out
No idea why people rate this issue as a 4 star issue but the constant log outs is really annoying. It’s an app on my phone for packages I am receiving. Why are you logging me out when I close the app? It used to just stay logged in and be useful now it’s annoying to use as you have to log in every single time you want to check your delivery.
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The app is useless
The app is constantly packed full of bugs and issues. I have to close and restart it constantly and it struggles with the most basic tasks. Unfortunately, the website version of fedex is just as bad if not worse, and the entire system is useless
perhaps the worst app ever created
Upon opening the app, the app alerts me that I have been signed out. I attempt to login, and my password manager suggests I sign into my Fedex Office account; I now recall that Fedex required me to create a separate Fedex Office account from my Fedex account, but both are associated with the fedex.com domain. No one knows why. I choose the correct Fedex account and sign in. Instead of signing in, the app tells me that I am resetting my password. I go through the password reset process. I use a password manager, but I must manually type in my password. Pasting into this text field is disabled. No one knows why. Upon tapping Submit, the app presents an error dialogue box. The error description for this error is that an error has occurred. One must wonder how to proceed with such a descriptive error. I start back at the main screen and attempt to login. Again, the app forces me into a password reset process. I complete the process, again manually typing in a new 25 character password on my iPhone keyboard. On this second password reset screen, I am presented with a dialogue box telling me the app must be updated. The app gives me a single choice: “Update now.” I tap “Update now.” The dialogue box is dismissed, but it does not “update now.” One must wonder why I received this alert in the first place. I continue forward and successfully reset my password, which I never wanted to do in the first place and the app failed to do on the first attempt. Hooray! Having just successfully entered my username and new password, I am then presented with the app’s main screen in a logged-out state. I resolve to stop using seatbelts; I cannot bear this existence.
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Number one app for inaccuracy
How those rate this app well must be due to excessive drug use. This app wins the prize for most useless creation and greatest inaccuracy.
How the hell does this app have 4 and half stars????
How?
Map doesn’t work
Map doesn’t work
Bad
Glitches a lot and the manage delivery option is often broken so you can’t put specific instructions on the deliveries.
