Best experience
I have always used FNP for all my orders to dubai. Never had any bad experiences.
Response from developer
Dear Customer, Thank you for your kind words. We really appreciate your encouragement and support. We will continue to meet and exceed your expectations. Flowery Yours, Team Ferns N' Petals
Number chnge
I couldn’t able to change my title and address
Response from developer
Dear Customer, We would request you to kindly share your contact detail at help@fnp.com. So that our team can assist you. Flowerly Yours, Team Ferns N Petals
Times slots not followed! Garbage!
I placed an order around 8:20pm yesterday and the app stated that delivery was available for the same day. When I tracked my order it was put on hold and I was told that it’ll be delivered tomorrow morning. Next morning I was notified that the product I chose was unavailable for my address (despite I entered the pin-code earlier and was said that it’s Available). The customer service team (Yashika) said that I must replace it. I replaced it and then I was told that that was not available either. So much chatter and waste of time. By the end I was told that apparently the product I chose first was available indeed and that it’ll be sent. By then, so much time was wasted and my product will now be delivered only by 11 PM today, despite Yashika saying that it would be delivered by 6 PM. That was a bit of an urgent order for me. I’d have chosen some other product right from the start if app mentioned its unavailability or whatever. Or I would have ordered from some other reliable site. Why show that midnight delivery is available if you eventually will just put the order on hold for next day. It’s incredibly frustrating. Now the ‘chat with us’ option is totally useless. After few attempts, now only bot is replying. This is total garbage attitude towards customers.
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Response from developer
Dear Customer, We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution. Flowerly Yours, Team Ferns N Petals
World best
World best
Very Happy!
Very nice app and customer service is very good. Happy to have you around! Only thing have to say, within one order, if we choose multiple item, we have to give separate delivery charge! Shouldn’t be one delivery charge for one order and not the different items in one oder?
Amazing conevenience and ease
So easy to order, beautiful options, and so many payment options. Very impressed
Good options but app needs optimization
Like I said in the title, work on optimizing
Great service
Amazing options, and on time delivery and great customer service.
Great service
Always on time and perfect
Response from developer
Dear Nishal, Thank you for your kind words. We really appreciate your encouragement and support. We will continue to meet and exceed your expectations. Flowerly Yours, Team Ferns N Petals
Ferns & Petals used to excel worldwide!
I’ve used F&P so many times over the years and they are usually good but I think they have just become too big to bother about old customers like myself! I live in the UK and send birthday and other greetings to friends and family around the world but I now find I cannot contact anyone to sort out my problem. So I solved it thru ChatGPT! It told me a way round my problem: order without logging into my account. Tedious but it worked.
Moyna ( a very old customer)
Moyna ( a very old customer)
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International Orders Need Major Improvement
The app is very frustrating for international orders. Every time, I have to reselect the country, city, and order details repeatedly because the app doesn’t save addresses properly. Poor user experience overall.
Good, but Needs Apple Pay for faster checkout
Please add Apple Pay at checkout
Gifting
It’s easier to gift the loved ones
Delayed delivery
I am fully disappointed with there services, they unable to full fill the expectation , even their delivery guys are very unprofessional, they don’t know how to respect or deliver professionally.
Response from developer
Dear Customer, We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution. Flowerly Yours, Team Ferns N Petals
Amazing Service
Thank you for your great service
Superb
Seamless delivery each time
Birthday cakes
Best delivery option especially to these remote areas where we have limited options
Horrible payment method for USA
1. The payment method is horrible for USA customers. I had great difficulty
2. Customer service for USA customers is not up to mark.
3. Fnp needs USA customers but doesn’t have a minimum phone number for local USA.
4. Chat agents are not well trained. Impatient.
5. Customer service needs be trained in OM(order Mgmnt), they couldn’t cancel a in booked order for me to rebook it.
Horrible but depends upon if you have any options better.
2. Customer service for USA customers is not up to mark.
3. Fnp needs USA customers but doesn’t have a minimum phone number for local USA.
4. Chat agents are not well trained. Impatient.
5. Customer service needs be trained in OM(order Mgmnt), they couldn’t cancel a in booked order for me to rebook it.
Horrible but depends upon if you have any options better.
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Gifting Flowers
How simple and straightforward was that 👏🏻
Good
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