Horrible service. Scam! Save your money
I've had the worst experience with them. They didn't deliver my package. I've sent them over 10+ emails , chat, contacted them via Instagram yet their support sends me generic message saying I haven't replied to their emails and now they've closed the ticket. Their support doesn't read emails. Person managing their Instagram says your issue will be dealt with and nothing happens. it's a scam! Do not waste your money with this service
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Response from developer
Dear Customer, We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution. Flowerly Yours, Team Ferns N Petals
This app is a SCAM!
I have had this experience twice and wanted to share my honest review, this is a SCAM company. Twice I ordered stuff and nothing got delivered and everytime they offered to refund but only in FnP cash, it’s like everytime they just keep refilling worthless FNP cash with my real money. The customer service is really hard to reach and when we reach it, they blatantly lie to your face - I had paid extra for next day delivery and even had a screenshot of the order, guess what? The customer service denied a literal screenshot. This has to be the worst customer experience ever of my life. Stay away from this garbage.
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Response from developer
Dear Customer, We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution. Flowerly Yours, Team Ferns N Petals
Great services
One of the best service providers
Response from developer
Dear Customer, Thank you for letting us know that you are happy. We feel all the more motivated to keep going. Flowerly Yours, Team Ferns N Petals
love it
always on time and careful with deliveries
Response from developer
Dear Dhruvi, Thank you for letting us know that you are happy. We feel all the more motivated to keep going. Flowerly Yours, Team Ferns N Petals
Nisha
Excellent
gifts
the things that you like are area restricted
Worst Experience Ever
Absolutely terrible experience with FNP. I placed my order on August 20 with a promised delivery date of August 26. The order wasn’t even properly processed until August 28 and shipped on August 29. Customer support was even worse—I waited almost 3 HOURS on chat and still got no proper answer, only a generic “your concern has been forwarded.”
It’s August 29 and my gifts still haven’t been delivered. What’s the point of choosing a delivery date for a gift if FNP doesn’t even start processing it on time?
Extremely disappointing service, poor communication, and unreliable delivery. I would NOT recommend this app for important or time-sensitive gifts.
It’s August 29 and my gifts still haven’t been delivered. What’s the point of choosing a delivery date for a gift if FNP doesn’t even start processing it on time?
Extremely disappointing service, poor communication, and unreliable delivery. I would NOT recommend this app for important or time-sensitive gifts.
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Worst first experience
I had ordered a “Luxury Cake” called Chocolate Rouge along with sparkling candle and a happy birthday sign. They delivered a substandard “Black Forest” cake with no sparkling candle or birthday sign. In addition the cake arrived in a miserable condition that I would not let anyone use for celebration. It doesn’t just end here. The poor delivery guy was so worried that upon delivery he begged that we don’t complain because FnP will cut his commission/ salary. So overall FnP not only provides a pathetic experience they also penalized poor delivery people for their blunders. Never again shall I give them my business no matter how small the amount.
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Response from developer
Dear Customer, We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution. Flowerly Yours, Team Ferns N Petals
Not a great experience!!
The tracking and customer service experience on the app is not at all helpful!
Fraud company
If there was an option for negative stars, i would have done that. One of the worst fraud companies with pathetic customer service i have ever seen.
They charged me pretty good amount
Sent the worst quality wrong items.
I tried connecting their customer service and it sucks. It’s just automated responses and it will only lead you to more frustration.
I have used other apps, best apps
Tried this one first time and had the worst experience of my life.
They charged me pretty good amount
Sent the worst quality wrong items.
I tried connecting their customer service and it sucks. It’s just automated responses and it will only lead you to more frustration.
I have used other apps, best apps
Tried this one first time and had the worst experience of my life.
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Response from developer
Dear Customer, We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution. Flowerly Yours, Team Ferns N Petals
Monika Malhotra
Super excellent service and quality ..10/10 reviews
Response from developer
Dear Monika, Thank you for your kind words. We really appreciate your encouragement and support. We will continue to meet and exceed your expectations. Flowerly Yours, Team Ferns N Petals
Consistently great experience with FNP
We have been using FNP for over a decade, multiple times a year, to gift relatives on special occasions. They offer reasonable prices, a wide range of gift options, beautiful flowers, gift baskets, cakes, chocolates, and more. Their delivery service is very professional, communication is excellent, and they provide multiple payment options. Importantly, they have been consistently highly rated over many years.
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Response from developer
Dear Customer, Thank you for your kind words. We really appreciate your encouragement and support. We will continue to meet and exceed your expectations. Flowerly Yours, Team Ferns N Petals
Avoid
Order is always late and customer service is dicey
So friendly
I have been using the services for past 10 years
Service
Best
Extremely Disappointing Experience — Rakhi Order : Worst ever service
⭐ 0/5 — If I could give zero stars, I would.
I am extremely disappointed with my experience with FNP. I placed a Rakhi order from abroad because I wanted to send a meaningful Rakhi hamper to my family in India. Unfortunately, what was delivered was nowhere close to what I ordered or what was promised.
I ordered two sets of Rakhi hampers with almond packets, sweets, rose bouquets but complete Rakhi hampers were missing from BOTH packages. Only the sweets were delivered. For a Rakhi celebration, the most important part—the Rakhis themselves—were not received. This completely defeated the purpose of placing the order.
To make matters worse, the flowers arrived dried and damaged. I expected a fresh and presentable gift for a special family occasion, but instead my family received damaged flowers and incomplete hampers.
The worst part has been dealing with customer service. I live abroad, so I had no option but to use their online chat. I have spent more than 40 hours continuously communicating with different FNP customer-service executives. I had to explain the same issue repeatedly to different people. At one point, they agreed to redeliver the missing items, but there was no proper confirmation afterward—and ultimately, nothing was redelivered.
There isn’t even a convenient phone number for me to speak directly with someone and resolve the matter. As an international customer, this made the entire experience even more frustrating.
This was not an ordinary purchase. Rakhi is a special family occasion, and I ordered well in advance because I wanted my family to receive their gifts on time. Instead, I spent an enormous amount of time trying to get FNP to correct an order that they themselves failed to fulfill properly.
I simply wanted the products I had already paid for to be delivered as advertised.
A company handling festival and gifting orders should understand how important timely delivery, complete packages, fresh flowers, and reliable customer support are. In my experience, FNP failed on all of these.
I strongly regret using FNP for this occasion. I would not recommend FNP to anyone, especially customers living abroad who are relying on them to deliver gifts to family in India. If you are ordering for an important occasion, think twice before trusting this service.
Incomplete order + missing Rakhis + missing almonds + damaged flowers + 40+ hours of customer-service frustration + promised redelivery that never happened = an extremely disappointing experience.
I hope FNP takes this seriously and improves its service, because customers should not have to spend more than 40 hours chasing a company to receive items they have already paid for.
I am extremely disappointed with my experience with FNP. I placed a Rakhi order from abroad because I wanted to send a meaningful Rakhi hamper to my family in India. Unfortunately, what was delivered was nowhere close to what I ordered or what was promised.
I ordered two sets of Rakhi hampers with almond packets, sweets, rose bouquets but complete Rakhi hampers were missing from BOTH packages. Only the sweets were delivered. For a Rakhi celebration, the most important part—the Rakhis themselves—were not received. This completely defeated the purpose of placing the order.
To make matters worse, the flowers arrived dried and damaged. I expected a fresh and presentable gift for a special family occasion, but instead my family received damaged flowers and incomplete hampers.
The worst part has been dealing with customer service. I live abroad, so I had no option but to use their online chat. I have spent more than 40 hours continuously communicating with different FNP customer-service executives. I had to explain the same issue repeatedly to different people. At one point, they agreed to redeliver the missing items, but there was no proper confirmation afterward—and ultimately, nothing was redelivered.
There isn’t even a convenient phone number for me to speak directly with someone and resolve the matter. As an international customer, this made the entire experience even more frustrating.
This was not an ordinary purchase. Rakhi is a special family occasion, and I ordered well in advance because I wanted my family to receive their gifts on time. Instead, I spent an enormous amount of time trying to get FNP to correct an order that they themselves failed to fulfill properly.
I simply wanted the products I had already paid for to be delivered as advertised.
A company handling festival and gifting orders should understand how important timely delivery, complete packages, fresh flowers, and reliable customer support are. In my experience, FNP failed on all of these.
I strongly regret using FNP for this occasion. I would not recommend FNP to anyone, especially customers living abroad who are relying on them to deliver gifts to family in India. If you are ordering for an important occasion, think twice before trusting this service.
Incomplete order + missing Rakhis + missing almonds + damaged flowers + 40+ hours of customer-service frustration + promised redelivery that never happened = an extremely disappointing experience.
I hope FNP takes this seriously and improves its service, because customers should not have to spend more than 40 hours chasing a company to receive items they have already paid for.
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Response from developer
Dear Annu, We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution. Flowerly Yours, Team Ferns N Petals
Just use Blinkit or Zepto
One star. I wouldn’t rely on FNP for anything where the delivery date actually matters.
For Rakhi, use Blinkit, Zepto, Swiggy Instamart, BigBasket, or another quick-commerce app instead. They have the same kinds of Rakhis available locally and can often deliver them the same day.
FNP promised delivery by a specific date, and 2–3 days later the Rakhi still hasn’t arrived. Rakhi is tomorrow, there’s still no delivery person assigned, and getting through to an actual human for help is nearly impossible. Their chat bot just repeats information you can already see and then ends the conversation.
For Rakhi, use Blinkit, Zepto, Swiggy Instamart, BigBasket, or another quick-commerce app instead. They have the same kinds of Rakhis available locally and can often deliver them the same day.
FNP promised delivery by a specific date, and 2–3 days later the Rakhi still hasn’t arrived. Rakhi is tomorrow, there’s still no delivery person assigned, and getting through to an actual human for help is nearly impossible. Their chat bot just repeats information you can already see and then ends the conversation.
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good but can be better
Please make the delivery happen faster.
Weird payment issues
Not a great experience
Very convenient service
It’s awesome
