Not worth the money
Should’ve stuck to Lime
I’ve emailed countless times trying to understand why it takes so long despite having a premium subscription for a bike to unlock. The app has one job and you’d think with all the income being generated, they would invest some money into trying to fix this issue. But instead, they ignore the countless messages about it. I’ve even spoken to colleagues at work who have said they’ve experienced the same thing and they end up just walking away. I’ve emailed them at least five times not only about this but also about unlocking bikes and not being refunded because of issues with the bikes themselves. Lime automatically refund so I don’t see why they can’t do this. This is the poorest customer support that I’ve ever experienced. I’ll continue to leave these negative reviews on each bad experience because at some point they need to be nudged in the right direction to use the subscription money that they’re generating from my pocket.
Response from developer
Hello, we're sorry to hear this. That certainly isn't the experience we want you to have. Could you kindly open a live chat through the app select 'Something Else' and ask to speak to an agent? You’ll be passed over to the team straight away. We’re available between 8am and midnight. We appreciate you taking the time to share your experience.🌳
Awful app that cannot be relied on
Response from developer
Hi there, we're sorry to hear that you've been experiencing issues with the app. Would you kindly reach out to us at cs@humanforest.co.uk? We appreciate you taking the time to share your experience. 🌳
Horrible
Response from developer
Hey there, thanks for your review. Could you please reach out to our support team at cs@humanforest.co.uk? We'd like to make things right. 🌳
Scam
Response from developer
Hello, we're sorry to hear this. That certainly isn't the experience we want you to have. Could you kindly open a live chat through the app select 'Something Else' and ask to speak to an agent? You’ll be passed over to the team straight away. We’re available between 8am and midnight. We appreciate you taking the time to share your experience. 🌳
