give us group rides!!
give us group rides!!
Switched to Lime
Used to love Forest but the app is painfully slow, especially when ending a ride which is one of the most annoying things in life 😅 just use Lime, life is less stressful that way.
Bugs galore
One of the worst apps I’ve ever used. Everything is broken. Been over charged countless times. Aweful customer service.
Cheap for a reason
The only thing that is good about this app is that it is cheaper than its competitors.
It’s been only 10 days and here are some reasons why it’s a 2-star exp overall.
1- app has so many bugs, an example;
when you start a ride it may take up to a whole minute for the bike to unlock itself, and guess what you are getting charged for this time.
2- they may charge you unjustifiably money and disappear;
I bought the flex membership and started a ride based on the usage total amount should be £3 at most. However, I got charged £13 which is the rate without a membership.
I used the live chat and submitted a ticket - haven’t received any update.
I tired to call them, again no answer??!!!
3- you may start a ride unwillingly by simply clicking a button and there’s not a single confirmation, checking if you are within approximity etc
They directly start your ride. And charge you for the time until you manage to get colse to the bike. I submitted a ticket about this issue and still no response regardless of the fact that it’s been a whole week.
4- have I mentioned bugs, unresponsive support channels?
Overall it’s a 2star experience - only good side is it’s cheaper than lime but once you use it, you understand why. Bikes are decent but finding one could be tricky most of the time at least for me in SE postcode.
I’ll close my account as soon as the flex memnership ends.
Ps; it’s pointless to show forest flex ads to someone who already has it. Don’t you think?
It’s been only 10 days and here are some reasons why it’s a 2-star exp overall.
1- app has so many bugs, an example;
when you start a ride it may take up to a whole minute for the bike to unlock itself, and guess what you are getting charged for this time.
2- they may charge you unjustifiably money and disappear;
I bought the flex membership and started a ride based on the usage total amount should be £3 at most. However, I got charged £13 which is the rate without a membership.
I used the live chat and submitted a ticket - haven’t received any update.
I tired to call them, again no answer??!!!
3- you may start a ride unwillingly by simply clicking a button and there’s not a single confirmation, checking if you are within approximity etc
They directly start your ride. And charge you for the time until you manage to get colse to the bike. I submitted a ticket about this issue and still no response regardless of the fact that it’s been a whole week.
4- have I mentioned bugs, unresponsive support channels?
Overall it’s a 2star experience - only good side is it’s cheaper than lime but once you use it, you understand why. Bikes are decent but finding one could be tricky most of the time at least for me in SE postcode.
I’ll close my account as soon as the flex memnership ends.
Ps; it’s pointless to show forest flex ads to someone who already has it. Don’t you think?
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Awful experience
I used Forest for the first time and had a terrible experience I’m afraid. Sign up flow was buggy. App feels old, not very user friendly compared to Lime. Tried five bikes, three were under maintenance, two had no battery. Then had to walk 15 min to another Forest bike and when I arrived it had a flat tyre. Forest really need to step up their game if they are going to have any chance against Lime.
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