Major security risk!
Do not download this app and if you do, do not enter your credit card info! This app does not let you delete your CC info! Additionally, the “delete your account” option doesn’t work - that’s supposed to be mandatory for IPhone apps. If they cut corners there, where else did they cut security corners?
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App doesn’t work
Cannot login to order a single f’ing coffee.. ridiculous. Worst app I’ve ever tried to use
Glitches galore
Love the food and service of Foxtrot — but this app is a disaster. I’m always being kicked out of my account and it always informs me of an ongoing error that ensures I cannot reset my password…
Service use to be decent
I’ve been waiting over an hour for an order that should have been here in 30 mins I ordered at 11:55 am and they said it would be here at 12:30. It is now 1:30pm and it says the driver is 18 mins away still. What?!?! One of the items is a coffee. Nonsense.
Sleazy Data Policies
Foxtrot forces you to download the app, create an account, and add a credit card (no Apple Pay) to redeem a gift card. Their prices are high enough as it is, why do they also need all my data to go off and sell?
Customer “service” is appallingly horrible
I'm literally floored right now. The rep named "Demo" who was "communicating" with me was not actually reading my messages so was, naturally, confused and providing inaccurate replies. I tried to provide clarity with screenshots and more details, and I was patient and polite throughout. I even offered them the benefit of the doubt by suggesting they made a typo, so essentially, taking partial ownership of the misunderstanding! This was the response I finally got next that led me to write this review: "... No other *** (they spelt out the word) charge will be taking out." I actually felt like I was punched in the gut reading that. It was so shocking!! After that, I asked to speak to someone else, and they put me on hold, and now, nearly an hour later, still no new rep. I figured during my "down" time, I could write this review. Honestly, I don't think anyone is ever going to come back on. Whilst at it, I'll also share that the order in question had been delivered to me by someone who failed to include one of the items. When I mentioned that, she made no effort to apologise or express any type of explanation. She never even told me the item was out of stock.
UPDATE:
They have taken up a huge chunk of my time (over an hour!)this evening for a company that says “our team typically responds in a few minutes” and ironically, the only time that didn’t hold true was when there was a complaint about customer service
UPDATE:
They have taken up a huge chunk of my time (over an hour!)this evening for a company that says “our team typically responds in a few minutes” and ironically, the only time that didn’t hold true was when there was a complaint about customer service
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Incompetent
I ordered ground illy coffee, what do I get, coffee beans instead. I’m can’t even w this place
Local pickup not working for Dallas
App used to be great, but for some reason the only mobile pickup city that doesn’t work is Dallas. Please fix.
Outsourced delivery
My friends and I used to love Foxtrot because they used to deliver so quickly and we knew the people who worked there. Then they outsourced to Uber Eats so it’s no different from ordering from Kroger or CVS. Now the delivery person is different every time which makes it extremely frustrating when you have to explain directions every time. Foxtrot just pushed themselves out of what made them special.
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Fox trot staff
While the coffee is delicious! It’s unfortunate how unfriendly and rude the staff is. I will not be spending another dime here.
What do you really have?
Half the stuff shown in the app isn't in the store. So i pick a few things and get error messages. Then i place an order and find out even the stuff i ordered isn't available.
I have yet to have them be on time
The app is pretty, but that’s about it. Word of advice, when it comes to food delivery on a weekend morning, underpromise over deliver — not the other way around.
Love love love Foxtrot
They always have the most unique options from a delivery service and are sooooo fast!
Buggy and unusable on ios 16
The locations are very nice but the app is too buggy to use on ios 16. They push people to use the app on store and there are benefits and discounts only available through the app but I have tried twice I’ve the course of a week and it is unusable.
Member Perks - Not worth it
I would say the member perks are worth it for the sole reason of cafe drinks. But ever since they stopped giving discounts to drinks like their Americano it’s not really worth it. The only real discount you get for spending $100+ every month is tea… maybe look back into your member perks and change it back up to something worth downloading another app for.
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Bad customer service worse food
Tried it once. Their pumpkin spice and matcha drinks are way too sweet. App did not function properly, asked for help but denied.
Misleading Membership Program
Foxtrot used to have a very good loyalty program, which has been devalued this week. I have nothing against the business decision, but the way the ‘new benefits’ are advertised in the app are intentionally misleading. For example, in the app it states “enjoy one free cafe drink on us every month”, with nothing else relevant in the terms and conditions. However, in reality what this equates to is a max of $4 off a cafe drink - this doesn’t equate to a free drink. Whilst generous, this is intentionally misleading.
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terrible app
haven’t used it in a few years since covid. i redownladed last week to send a cute little gift. App has been blocking my purchase for “suspicious activity” maybe bc i haven’t used it in a few years. contact the help chat and followed all their directions that didn’t work. then was told to wait 1-2B business days for a response. waited, and told again they can’t help me to wait a few more days. now i need the order tomorrow(birthday gift) and they told me to go to another company. IMAGINE what a waste of my time and terrible customer service. imagine sending someone way who has been trying to spend money with ur company to go to another one. crazy
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I’m obsessed
I’ve been a consistent foxtrot customer for over a year now and an truly obsessed with many of their high quality and delicious products that I can’t get enough of. I am especially in love with their foot loop matcha with oat milk.
Bad delivery
If you have them deliver - be prepared to just go out and get it yourself. And the customer service will simply say someone might get back to you in a couple days. Order from somewhere else
