Mr James Moore
Love It!!!
Not reliable
I almost got stranded because the app would not allow me to charge. It kept giving an error message saying that I was still in an active session when I had not charged my car that day.
Can’t charge
Either free2move doesn’t support that charging station or it’s unavailable. Either way, You can’t charge with this application.
Doesn’t recognize it’s own chargers on app
Went to use their chargers that have their labels on them and they don’t even show up on their app to even use.
Simple and usefull
I love how now we can see Tesla and Ionna station in the app.
app
downloaded hasn’t worked in three days been “under construction” not acceptable absolutely horrible!
Freezes
After the update the app freezes and not a user friendly interface
Stuck charging session
Says my Daytona charger has been charging for 30 hrs and I only used the public charging station for about 30 minutes! How can I fix the Stuck session??? I’ve tried everything except going to Buc-ee’s to tell them to see if they could do something about it. The people on the phone for this place told me to do everything I’ve already done bc I looked it up. Still nothing. The place is really no help and the app is ridiculous. Once my credits are gone I’ll be dropping the app! DO NOG USE THE APP!
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App Doesn’t Work
Can never start charging sessions within the app. Have to rely on other apps to do so. Zero app support as well.
Can’t connect credit card
Abysmal client service. Can’t support a user in Europe with an IOS account associated to the US. Can’t support their own apps (2 separate calls.) Had to throw it away.
It doesn’t work
I’m trying desperately to find where to set up my account to get access to my newly installed home type 2 charger but every link provided is useless and gives no assistance. It won’t even say WHICH stellantis account you need, so good luck and someone tell me where I need to make a login so I can actually use the features and diagnose issues on the unit. About ready to return the type 2 and say to heck with this nonsense because nothing is working and there is no guidance on diagnosing error codes. I didn’t pay my electrician enough for the multiple return trips to try diagnosing all these issues night by night after completing the install.
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I hope you’re not planning on using this app
Because it’s worthless. Every time I try to charge using the credit provided with my lease the app is either unresponsive or reflects open chargers are in use. Every time I have to switch to the charger provider app and pay out of pocket. They will not reimburse. Huge scam.
Glitches and delays
I got this app at the instruction of my Fiat dealer for the charging credit. First, it took 3 months for the charging credits to land on my account. I called and emailed customer service a dozen times and they kept telling me “maybe check back in another week.”
Now that the charging credits are here, I have multiple issues with the app itself. Most of the Flo charging stations near me do not show up on the map to select to start charging. I get an error message at 4/5 charging stations near me. Or if I do manage to get to the start screen, it shows as faulty.
Very inconsistent app. I even called flo to help and they said they are moving away from this app and focusing on using other EV charging apps.
Now that the charging credits are here, I have multiple issues with the app itself. Most of the Flo charging stations near me do not show up on the map to select to start charging. I get an error message at 4/5 charging stations near me. Or if I do manage to get to the start screen, it shows as faulty.
Very inconsistent app. I even called flo to help and they said they are moving away from this app and focusing on using other EV charging apps.
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No locations
I got $600 in credit for charging when I bout my Dodge Charger and according to this app, the closest charging station is about 1 hour away. Google shows plenty of other locations but my map only shows 1 at McDonalds in cudahy wi and one at some place in Racine wi. I haven’t been able to use any of my credits for months now.
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Never works
I’ve tried to use this app twice. Only because I have a credit. The first time it kept giving me an error, and looked like it wasn’t working. I had to use the charging companies app to actually get started. My car started charging but the app was still acting up and looked like I wasn’t getting charged. I saw the charge on it later. The second time o used it I had the same issue and again had to use the app for the charger direct. And had to pay out of pocket and didn’t get to use the credit. I’ll keep trying but what gives?
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Useless App
Absolutely worthless App. I purchased Free2Move Charging Station and the App does not work. The company troubleshooting is to remove all WiFi security settings to connect. Even after removing all security settings and exposing my entire home network to possible bad actors, I still can’t use the App.
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Useless for managing home charger
Apparently the app connected successfully to my charger unit but there are no functions to manage/control the charger or schedule charging. Only options I see are edit and delete the connection to the charging unit. What’s the point of this app?
Took forever to show the credit
I purchased a Fiat 500e on 7/6. The dealer sent in the wrong email address so my account couldn’t be setup. It took more than a month to get my Fiat account up and running. Then, up to today 9/16, the promised $600 charging credit is still not showing on my free2move account. I made weekly calls to check, was told some “second level escalation” reported several weeks ago. More than three cases filed. Still….. nothing happens yet.
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Won’t end my charging session
I only have this app because I got a charging credit when I bought a new Dodge Charger in March. So far I have only used it twice. The second time, I only charged for 16 minutes. It was debited correctly for the session, but the app still shows the session running, 2 weeks later. I have submitted several trouble tickets through the app, but have received no response. I would love to be able to take a short trip this weekend, and use my credits, but I can’t.
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Response from developer
Hi MINItron, sorry to hear your charging session didn't flow properly. We appreciate your patience while our team worked to get things back on track. We're glad to share that your issue was resolved and your account should now be working as expected! We invite you to try charging again and if you run into any further trouble please do not hesitate to contact us directly at support@free2movecharge.com.
Won’t connect to At Home Level 2 Charger
Just had my Free2move level 2 charger installed at home. When I go to connect to the app I can get the Bluetooth connection but then when it goes to connect to WiFi it just spins and hangs up and keeps searching. I tried all troubleshooting at home and then saw others here saying to download the Wallbox app (this is just a rebranded Wallbox charger). That worked perfectly. Wish I would have checked here first and saved myself hours of time. Really wanted to have a seamless connection to my vehicle but this app is broken with regards to connection to at home chargers. Can’t speak to its connection and usage for public chargers yet. Developer please fix and make this app work!
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