Casey
Casey was a really cool driver
Valuable
My experience was exceptional. However, in a friendly conversation with the driver, I learned that the software that supports the drivers is inconsistent at times. This results and frustration for the drivers because they know that there are in efficiencies happening. I hope that the supervisor level doesn’t have such a heavy reliance on software that they’re not listening to the humans or trying to resolve the glitches. This is a people-centric operation.
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Cheap rides but inconsistent
I’ve been using this app for about 4 months now, it’s super convenient if you need to get somewhere without having to spend a ton of money like uber. That’s the only thing I really like is that it is cheap. But the times are SUPER inconsistent. I use the app to get to work and so I schedule it ahead of time. Usually the day before. But somehow it always changes the time automatically from 3:30 PM to 3:59 PM a couple of hours before my ride. So then I have to cancel the ride and try scheduling it again only for it to tell me that all the seats are taken and to schedule it at an earlier time. But when I schedule it for earlier, it tells me the same thing. It’s super annoying and causes me to have to find a ride somewhere else which defeats the whole purpose of the app.
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Fix it
Every time I order a ride it’s always they pick me up within 5 mins when I need it for like 20 mins or it’s 70mins. Sometimes when I order a ride it’s says estimated time like 20 mins and then when I order it and it loads it says a hour or more. Or when I’m waiting it will do the time and it will just go up or stay the same. Like I order a ride says 30 mins I do something for like 15 mins it’s only changed by 5 mins
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Drivers need more training
Very inaccurate wait time because of how careless the drivers are. The wait time will drop from 70 minutes to 2 minutes suddenly cause the driver decides to accept the ride 2 minutes before picking up the passenger instead of deciding ahead of time. This leaves the passenger no time to prepare (cause in the passengers mind the wait is 70 minutes!) and cancel the ride. It’s a trick cause if you cancel the ride after the driver accepts to pick you up, you get charged. With this trick the driver doesn’t have to drop you anymore but still gets paid 👏🏻 there’s so much rules for the passengers, zero rules for the drivers!
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