GlassesUSA.com User Reviews

What users say

Top reviews

Used promo code for 50% off

At checkout did not receive 50% off 🤬

Overpriced

Said next day delivery but said 5-7 days free delivery

And the loop goes on

Not working. I have tried to reset my password. Email link says it doesn’t exist. When I go into the app to sign in, I put in my email and when I click on the link it puts me back at the Apple Store to open the app. I can get on the website, but the only way I can track the progress of my order is by my original email confirmation. The website doesn’t have a way to look will at history. It is only designed to sell more glasses. If I can’t track the progress of my existing order with ease, there will be no future with us
Show more

Order seems to be taking a month

Submitted an order on 10 June and its going to 10 july and still the order is not delivered, what more i can say

Best decision I have made in 2026!

I ordered my glasses June 24th late in the evening.
I received them today by Amazon Shipping!
My prescription plus transitions, including your best progressive lenses.
I was understandably anxious ordering online for the first time.
Will the frames fit like the try on says they do? Will my prescription be correct, will the progressives be placed correctly? And will I be happy with the total product?
We live in FL so I needed protection for my eyes. I had made a mistake ordering glasses from my eye doctor- not ordering transitions. So I have suffered since February with those glasses. And they wanted almost $700 for new glasses with transitions. I couldnt afford that. I had already paid almost $400 with insurance for the first pair.
In steps GLASSESUSA.COM - and for less than $400 including 2 years of added insurance, I have a brand new pair with everything I need. And received them in less time than the original pair took to come in at the eyeglass store.
I couldn't be happier.
Thank you GLASSESUSA.COM - I WILL BE BACK FOR MORE!
Show more

Greatest Experience

Great Quality! Never had an issue buying online or using my HSA . The product is great quality. I have ordered Luxury products and it comes with verified proof that the item is real . I have shopped with GlassesUSA for more than 5 year and I always recommend my co workers and even my eye doctors employees because I don’t like the product in the doctors office .
Show more

Bogus offer

I’ve been trying to decide on a few different glasses with GlassesUSA.

Tonight they even sent me an email offering a welcome discount.

I tried to use the info they gave me. First off I’m not sure they know that even though I had glasses in my cart using chrome-they were not the glasses I was buying.

If I go to the GlassesUSA app with my email address it showed my glasses I wanted to buy but the welcome discount was invalid. So, GlassesUSA are you aware of the problem with your app can gave one cart, and the chrome ā€œclickā€ on this in your email didn’t give me the glasses I had added using your app.

So I ended up still buying the glasses without your welcome discount. But I do feel that if I hadn’t liked the glasses as much as I do, I wouldn’t have purchased any. Just too confusing.

All I wanted was to buy my glasses and have a back up pair. I united for several days on the GlassesUSA website then I switched over to the app.

I hope my order goes thru. I also feel like GlassesUSA probably knew about the app and chrome not working together. So the welcome discounted one time coupon was worth zero.

I’ve got a bad taste in my mouth over this whole thing. Does GlassesUSA know what they are doing? Not really.

I can think of several ways you could increase the number of glasses you sell. But giving out invalid extra discounts for a welcome to their company was bogus. That’s not how you start out working with any client.
Show more

Best place to buy contacts and glasses !

Been buying here since 2019 Im glad I found glassesUSA!

Easy app to use

Awesome app that made shopping easy and convenient.

Best website for glasses

Very good website for glasses I’ve never needed more than one pair, but with the prices and selection I keep coming back for more

Resize

App doesn’t resize for iPads screens

Price

Price kept changing

Returns

returns don’t work. ask for help bot is annoying

Amazing meta

Great job

Poor customer service

They do not make returns easy at all. I returned glasses in January 2026 and was told the refund was issued to my HSA card. 6 months later still no refund and my HSA account is questioning the transaction because they don’t have record of the refund. I called customer service and the automated phone response told me to use their chat bot online to submit a request!!! Wow!!
Show more

Terrific

Fast, accurate and great glasses!

So far…

…so good. Now I wait. Keep you posted

Great glasses

I have purchased two pair of glasses from GlassesUSA.com and they have been the best I’ve ever had. They are durable and stylish and I will forever be a customer. Thanks so much.

I promise you this app is a scam.

Do not order from this app these reviews are fake bots. I ordered from this app and have not received my order in a month despite the 7-10 business days it promised. The ā€œcustomer serviceā€ is entirely automated without a human in sight. Stay far away.

Nice Quality Glasses

This is my second pair of glasses that I’ve purchased and I hope to love these as much as my first pair!