Glitches
I downloaded this app, hoping to find out where the tax refund is from my $1300 purchase in Ireland that I never received. I scanned my passport and the system asked for my country of origin. However it can’t accept the country of origin which is United States of America absolutely insane. The app glitches can’t move
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Welcome to France 😳
Your app is not recognised in Toulouse. Waste of time and money. Just encountered at tax refund office, who refused to acknowledge the app and said he wants stamped receipts, shopkeeper says this app is good and sufficient. Educate Toulouse airport or explain better to us.
Fraud and swindling
👎🏻👎🏻 I am writing to raise a formal and urgent complaint regarding suspected fraud or misappropriation of my Tax Free refund following a transaction processed at the Maccorp Tax Free desk at Milan Bergamo Airport on 14 September 2026 at approximately 17:30.
I specifically requested that my Tax Free refund be returned to my credit card via Apple Pay, rather than receiving the refund in cash.
When I tapped my phone using Apple Pay, the terminal displayed what appeared to be a red error/rejection sign. I immediately informed the staff member that I believed there had been an error and asked him whether we should repeat the transaction.
He told me that there was no problem and that everything had been processed correctly.
Because I was still concerned, I asked him a second time before leaving the desk whether my refund had definitely been processed. He again assured me that everything was fine.
One of my friends who was travelling with me then asked him for a third time whether all of us would receive our refunds correctly. He confirmed that we would and told us that the refunds should arrive within approximately three days. He also said that, if there was any problem, we could contact Global Blue through the website.
I specifically mentioned again that my Apple Pay transaction had shown a red error sign, but he repeatedly told me not to worry, that everything was fine, and that I could leave.
My two friends completed the same procedure and their documents correctly showed credit/card payment, and they subsequently received their refunds.
I did not.
I have now checked my documentation and discovered that my receipt records my refund as “CASH”, with a payment amount of €13.50, despite the fact that:
I did not request a cash refund, I did not receive €13.50 in cash, and no refund has been credited to my card.
Furthermore, when I checked Global Blue tracking, the status now shows “Refund Cancelled.”
Given these circumstances, I am extremely concerned that I was deliberately misled at the desk and that this may involve fraud or misappropriation of my refund.
I therefore request that Global Blue and Maccorp immediately open a formal investigation.
In particular, I request that you:
Preserve and review the CCTV footage covering the Maccorp Tax Free desk at Milan Bergamo Airport at approximately 17:30 on 14 September 2026.
Review the cash till and transaction records connected to my refund.
Identify the staff member who processed my transaction.
Confirm exactly how, when and to whom the €13.50 was recorded as having been paid.
Explain why my transaction was recorded as CASH when I requested payment to my card.
Explain why my Global Blue tracking now shows “Refund Cancelled.”
The CCTV footage should clearly establish that no cash was handed to me at the desk. It should also show my interaction with the staff member and that I left the desk without receiving any cash.
I am therefore asking you to review the CCTV footage urgently before it is overwritten or deleted.
I consider this a serious matter. I relied on the staff member’s repeated assurances that my refund had been processed correctly, despite telling him several times that I had seen an error on the Apple Pay terminal.
I contacted you online to get a refund, but to this day, I still haven't received the money! You are among the worst people I have ever dealt with 👎🏻👎🏻👎🏻👎🏻
I specifically requested that my Tax Free refund be returned to my credit card via Apple Pay, rather than receiving the refund in cash.
When I tapped my phone using Apple Pay, the terminal displayed what appeared to be a red error/rejection sign. I immediately informed the staff member that I believed there had been an error and asked him whether we should repeat the transaction.
He told me that there was no problem and that everything had been processed correctly.
Because I was still concerned, I asked him a second time before leaving the desk whether my refund had definitely been processed. He again assured me that everything was fine.
One of my friends who was travelling with me then asked him for a third time whether all of us would receive our refunds correctly. He confirmed that we would and told us that the refunds should arrive within approximately three days. He also said that, if there was any problem, we could contact Global Blue through the website.
I specifically mentioned again that my Apple Pay transaction had shown a red error sign, but he repeatedly told me not to worry, that everything was fine, and that I could leave.
My two friends completed the same procedure and their documents correctly showed credit/card payment, and they subsequently received their refunds.
I did not.
I have now checked my documentation and discovered that my receipt records my refund as “CASH”, with a payment amount of €13.50, despite the fact that:
I did not request a cash refund, I did not receive €13.50 in cash, and no refund has been credited to my card.
Furthermore, when I checked Global Blue tracking, the status now shows “Refund Cancelled.”
Given these circumstances, I am extremely concerned that I was deliberately misled at the desk and that this may involve fraud or misappropriation of my refund.
I therefore request that Global Blue and Maccorp immediately open a formal investigation.
In particular, I request that you:
Preserve and review the CCTV footage covering the Maccorp Tax Free desk at Milan Bergamo Airport at approximately 17:30 on 14 September 2026.
Review the cash till and transaction records connected to my refund.
Identify the staff member who processed my transaction.
Confirm exactly how, when and to whom the €13.50 was recorded as having been paid.
Explain why my transaction was recorded as CASH when I requested payment to my card.
Explain why my Global Blue tracking now shows “Refund Cancelled.”
The CCTV footage should clearly establish that no cash was handed to me at the desk. It should also show my interaction with the staff member and that I left the desk without receiving any cash.
I am therefore asking you to review the CCTV footage urgently before it is overwritten or deleted.
I consider this a serious matter. I relied on the staff member’s repeated assurances that my refund had been processed correctly, despite telling him several times that I had seen an error on the Apple Pay terminal.
I contacted you online to get a refund, but to this day, I still haven't received the money! You are among the worst people I have ever dealt with 👎🏻👎🏻👎🏻👎🏻
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退税到账
9月2日离开法国，西班牙买的商品，戴高乐机场人工柜台办理退税，9月17日收到退款，态度友好，及时高效！我爱法国💖
なぜSMS認証などさせるのか？
払い戻し手段の変更をしようと思ったら認証にまさかのSMS必須
いや、海外旅行はデータのe-simしか買ってないから…
メールアドレスを登録させられたのは何だったのか？
所詮VATは€54程度だしイタリア(ミラノはとにかく素晴らしかった)に寄付することにした
そうすればこのクソ会社に手数料が入らなくなるから
いや、海外旅行はデータのe-simしか買ってないから…
メールアドレスを登録させられたのは何だったのか？
所詮VATは€54程度だしイタリア(ミラノはとにかく素晴らしかった)に寄付することにした
そうすればこのクソ会社に手数料が入らなくなるから
