Fraudulent Company Cheap is Expensive
A fraud insurance company. They don’t pay. Do not know trust them it’s no way to communicate with them. Cheap is expensive. I filed a claim with them from an accident I had and after 2 months of them not settling my claim I cancelled my insurance. But my claim still should be valid but they refused to acknowledge my claim now that I cancelled with them. If I hadn’t went on a repaired my vehicle out of pocket my vehicle would still be at the dealership after 2 months waiting on them to approve repairs. I submitted to them all required documentation and a paid repair receipt that was the exact same amount the appraisal amount I submitted to them before I started the repairs. But that never paid out just left it saying pending. 2 months still pending approval. How long do they think I should go without having a vehicle? That’s means I would had the same problem getting reimbursed from them if had a rental vehicle that long. I rented a vehicle on the first day when I towed my car to the dealership for one day and they won’t reimburse me for the car rental. Again, this is a fraudulent company that you can’t even get a response from the adjuster when you need to communicate with them.
Show more
Worst ABSOLUTELY THE WORST COMPANY
Initially I wanted to write something extremely long to explain all that this company put me through but I’ll keep it short because I’m just over it!! Wrecked my car April 12, filed my claim 4/13. Nobody ever contacted me I had to make initial contact. Next my adjuster was terrible with communication, kept saying he’s working on it. Fast forward mid May I requested a new adjuster because he was just so terrible. Get a new adjuster and she’s just as bad-Kaitlin Janes. Very rude, not helpful lack of communication! It took me filing a complaint with Texas Dept of Insurance for them to move on my claim & even with the complaint they still took 2 months. Even TDI knew something was not right. If you know like I know you’ll run the other way! You will be placed in a financial strain, they will move very slow. Sure the rates are good but I’ll pay $60-$70 more for a piece of mind!!! It’s 4.5 months later and I am just finally being paid for my car! God is good and he will provide, I’m just thankful everything is finished. As of today I am no longer with these people and I am so happy!!!
Show more
Terrible company
Absolutely the worst customer service. It’s all via chat which means a 7 minute task via phone takes 45 minutes or more via chat because the person texting you is doing multiple chats at once which leaves you waiting 10 or more minutes between conversations blurbs. Just terribly rude to make you wait for 40 minutes to get an answer as to why without notice your insurance lapsed because they made payment term changes and didn’t let you know and thus what you set up for auto pay is no longer in effect and you find out 60 days later you have been driving with no insurance. Now all new companies see you as not being insured and the rates are twice as high as they would be if you switched over while being insured.
This company is as worthless as the afterbirth of a bastard rat in a New York sewer.
This company is as worthless as the afterbirth of a bastard rat in a New York sewer.
Show more
Easy process from start to finish thanks to Krandalynn!
I have had no issues with This app, the ease of filing a claim and the follow thru was the best.
I had a total loss accident with my vehicle. Despite the stress that comes with losing a vehicle , my claims person that was
assigned to my case was absolutely phenomenal! Krandalynn Booker went above and beyond. From the initial claim to the end. She kept me updated with the entire process, gave me detailed information, explained to me what I need to do, answered all my questions, and helped make sense of all the fancy insurance lingo. When I would contact her she would immediately respond. When she said she was going to send an email and will keep me posted she did that immediately and included me. Krandalynn literally made this horrible situation the easiest situation I've
ever had to experience. I can't thank her enough for the amazing job she did. No words can describe the beyond exceptional work she does. Her customer service and hard work did not go unnoticed at all! Thank you
Krandalynn YOU ARE ABSOLUTELY AMAZING!!
I had a total loss accident with my vehicle. Despite the stress that comes with losing a vehicle , my claims person that was
assigned to my case was absolutely phenomenal! Krandalynn Booker went above and beyond. From the initial claim to the end. She kept me updated with the entire process, gave me detailed information, explained to me what I need to do, answered all my questions, and helped make sense of all the fancy insurance lingo. When I would contact her she would immediately respond. When she said she was going to send an email and will keep me posted she did that immediately and included me. Krandalynn literally made this horrible situation the easiest situation I've
ever had to experience. I can't thank her enough for the amazing job she did. No words can describe the beyond exceptional work she does. Her customer service and hard work did not go unnoticed at all! Thank you
Krandalynn YOU ARE ABSOLUTELY AMAZING!!
Show more
Casey Boldt AMAZING EXPERIENCE
Unfortunately I had a total loss accident with my vehicle. With all the stress, anxiety and emotions from my first accident ever, my claims person that was assigned to my case was absolutely phenomenal! Casey Boldt went above and beyond. From the first encounter to the last she was amazing. She kept me updated with the entire process, gave me detailed information, explained to me what I need to do, answered all my questions, did not leave me out on anything. When I would contact her she would immediately respond. When she said she was going to send an email and will keep me posted she did that immediately and included me. Casey Boldt literally made this horrible situation the easiest situation I’ve ever had to experience. I can’t think her enough for the amazing job she has done. No words can describe the beyond exceptional work she does. Her customer service and hard work did not go unnoticed by me. I’m really thankful & grateful that Casey Boldt was assigned to my case. I couldn’t imagine going through this situation with anybody else but her. Thank you Casey Boldt YOU ARE AMAZING!
Show more
Response from developer
Thank you for the great review Cass10705! We are so happy to hear that Casey exceeded your expectations and made an otherwise terrible experience so amazing. - Ellie with Go Insurance
