Fraudulent Company Cheap is Expensive
A fraud insurance company. They don’t pay. Do not know trust them it’s no way to communicate with them. Cheap is expensive. I filed a claim with them from an accident I had and after 2 months of them not settling my claim I cancelled my insurance. But my claim still should be valid but they refused to acknowledge my claim now that I cancelled with them. If I hadn’t went on a repaired my vehicle out of pocket my vehicle would still be at the dealership after 2 months waiting on them to approve repairs. I submitted to them all required documentation and a paid repair receipt that was the exact same amount the appraisal amount I submitted to them before I started the repairs. But that never paid out just left it saying pending. 2 months still pending approval. How long do they think I should go without having a vehicle? That’s means I would had the same problem getting reimbursed from them if had a rental vehicle that long. I rented a vehicle on the first day when I towed my car to the dealership for one day and they won’t reimburse me for the car rental. Again, this is a fraudulent company that you can’t even get a response from the adjuster when you need to communicate with them.
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Worst ABSOLUTELY THE WORST COMPANY
Initially I wanted to write something extremely long to explain all that this company put me through but I’ll keep it short because I’m just over it!! Wrecked my car April 12, filed my claim 4/13. Nobody ever contacted me I had to make initial contact. Next my adjuster was terrible with communication, kept saying he’s working on it. Fast forward mid May I requested a new adjuster because he was just so terrible. Get a new adjuster and she’s just as bad-Kaitlin Janes. Very rude, not helpful lack of communication! It took me filing a complaint with Texas Dept of Insurance for them to move on my claim & even with the complaint they still took 2 months. Even TDI knew something was not right. If you know like I know you’ll run the other way! You will be placed in a financial strain, they will move very slow. Sure the rates are good but I’ll pay $60-$70 more for a piece of mind!!! It’s 4.5 months later and I am just finally being paid for my car! God is good and he will provide, I’m just thankful everything is finished. As of today I am no longer with these people and I am so happy!!!
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Terrible company
Absolutely the worst customer service. It’s all via chat which means a 7 minute task via phone takes 45 minutes or more via chat because the person texting you is doing multiple chats at once which leaves you waiting 10 or more minutes between conversations blurbs. Just terribly rude to make you wait for 40 minutes to get an answer as to why without notice your insurance lapsed because they made payment term changes and didn’t let you know and thus what you set up for auto pay is no longer in effect and you find out 60 days later you have been driving with no insurance. Now all new companies see you as not being insured and the rates are twice as high as they would be if you switched over while being insured.
This company is as worthless as the afterbirth of a bastard rat in a New York sewer.
This company is as worthless as the afterbirth of a bastard rat in a New York sewer.
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Easy process from start to finish thanks to Krandalynn!
I have had no issues with This app, the ease of filing a claim and the follow thru was the best.
I had a total loss accident with my vehicle. Despite the stress that comes with losing a vehicle , my claims person that was
assigned to my case was absolutely phenomenal! Krandalynn Booker went above and beyond. From the initial claim to the end. She kept me updated with the entire process, gave me detailed information, explained to me what I need to do, answered all my questions, and helped make sense of all the fancy insurance lingo. When I would contact her she would immediately respond. When she said she was going to send an email and will keep me posted she did that immediately and included me. Krandalynn literally made this horrible situation the easiest situation I've
ever had to experience. I can't thank her enough for the amazing job she did. No words can describe the beyond exceptional work she does. Her customer service and hard work did not go unnoticed at all! Thank you
Krandalynn YOU ARE ABSOLUTELY AMAZING!!
I had a total loss accident with my vehicle. Despite the stress that comes with losing a vehicle , my claims person that was
assigned to my case was absolutely phenomenal! Krandalynn Booker went above and beyond. From the initial claim to the end. She kept me updated with the entire process, gave me detailed information, explained to me what I need to do, answered all my questions, and helped make sense of all the fancy insurance lingo. When I would contact her she would immediately respond. When she said she was going to send an email and will keep me posted she did that immediately and included me. Krandalynn literally made this horrible situation the easiest situation I've
ever had to experience. I can't thank her enough for the amazing job she did. No words can describe the beyond exceptional work she does. Her customer service and hard work did not go unnoticed at all! Thank you
Krandalynn YOU ARE ABSOLUTELY AMAZING!!
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Casey Boldt AMAZING EXPERIENCE
Unfortunately I had a total loss accident with my vehicle. With all the stress, anxiety and emotions from my first accident ever, my claims person that was assigned to my case was absolutely phenomenal! Casey Boldt went above and beyond. From the first encounter to the last she was amazing. She kept me updated with the entire process, gave me detailed information, explained to me what I need to do, answered all my questions, did not leave me out on anything. When I would contact her she would immediately respond. When she said she was going to send an email and will keep me posted she did that immediately and included me. Casey Boldt literally made this horrible situation the easiest situation I’ve ever had to experience. I can’t think her enough for the amazing job she has done. No words can describe the beyond exceptional work she does. Her customer service and hard work did not go unnoticed by me. I’m really thankful & grateful that Casey Boldt was assigned to my case. I couldn’t imagine going through this situation with anybody else but her. Thank you Casey Boldt YOU ARE AMAZING!
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Response from developer
Thank you for the great review Cass10705! We are so happy to hear that Casey exceeded your expectations and made an otherwise terrible experience so amazing. - Ellie with Go Insurance
Andrea Sova
I just love love this young lady, when I tell you I didn’t have to worry about my claim at all. Andrea help me the way a customer supposed to be helped. I had a claim before and the lady that helped me I want say a name was trash. I thought it was going to be the same because it took forever to get my car and to even contact her was a mess I was a nervous wreck until Andrea Sova helped me out this time. This lady deserve a raise she is so awesome. She kept me updated and let me know step by step so I have no concerns are worry about the claim. It’s bad enough you don’t have your car but, when I tell you she had empathy for me and sincerity. This young lady is amazing she deserve everything good because the last person I had was trash, but she gave me my confidence back on yall because I said these insurance adjusters are trash, but Andrea did her thing and proved me wrong. Thank you so much for making my experience quick, fast and easy. Thank you Andrea Sova your the best!💜
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Response from developer
Wow Godly Jones we are so pleased that Andrea turned your perspective around and in the end you were satisfied with the claims service provided. Thank you for your detailed feedback and we hope to continue to improve your experience! -Ellie with Go Insurance
Great Customer Service!
I’ve chatted with Hector a few times regarding different questions or services I needed and he’s ALWAYS super helpful and kind even through a chat box! Normally I’m not a fan of customer service chat but Hector is so quick to reply and gets right on top of whatever I need assistance with. Now, claims adjusters for this app…different story. Rude and Not quick to lend a helping hand but quick to belittle and berate you for THEIR mistakes. But every customer service rep I’ve spoken to is AMAZING. Especially my boy Hector and also, YOU CAN’T BEAT THE PRICE ANYWHERE! love my GO insurance app!
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Great Until I Needed to File a Claim
I felt like it was a super easy and convenient way to purchase and manage my insurance account. I appreciated the grace period and the essential workers discount they provided. During the uncertain times especially the during the worst of the pandemic. I had them for over a year.
Then one day I accidentallty bumped someone's car at the traffic light. When the other driver tried to file a claim with Go Insurance- they told him my insurance was not active on the day of the occurance. It was paid & I had the receipt to prove it, but after going back & forth the man gave up I guess & when I tried contacting them it seemed like it was always outside of business hours. I work nights so that's possible.. however- it shouldn't have been so hard. My insurance was paid &active so that should have been that.
Then one day I accidentallty bumped someone's car at the traffic light. When the other driver tried to file a claim with Go Insurance- they told him my insurance was not active on the day of the occurance. It was paid & I had the receipt to prove it, but after going back & forth the man gave up I guess & when I tried contacting them it seemed like it was always outside of business hours. I work nights so that's possible.. however- it shouldn't have been so hard. My insurance was paid &active so that should have been that.
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Response from developer
Hi Lady Tee 2420, I am sorry to hear that you were having trouble getting ahold of us during business hours. If you are still in need of assistance you can contact us via chat and also through email at help@gosafeinsurance.com and we can research your policy status to make sure everything is correct. - Ellie with Go Insurance
Great customer service from Alyssa
Good afternoon. I’m writing to express appreciation for the work of your employee Alyssa Cordero.
A tree landed on our car during a storm. Having never placed a claim with GO before, I reached out to report it, and was almost immediately contacted by Alyssa to follow up and guide us through the process. She has handled every detail with great skill and professionalism! Her assistance has been timely, helpful, friendly, knowledgeable, and courteous. She even answered her phone when she was not in the office, and did not hesitate to consistently get right back to me.
Our interactions w/ Alyssa have exceeded our expectations. I expected to dread the process, but the opposite happened: I was so grateful for every contact made.
She is a great employee, and has done a wonderful job of representing GO. If I ever have another claim (hope not), I hope she is assigned to our case.
Thank you for your help, Alyssa!
Brenda Myers
A tree landed on our car during a storm. Having never placed a claim with GO before, I reached out to report it, and was almost immediately contacted by Alyssa to follow up and guide us through the process. She has handled every detail with great skill and professionalism! Her assistance has been timely, helpful, friendly, knowledgeable, and courteous. She even answered her phone when she was not in the office, and did not hesitate to consistently get right back to me.
Our interactions w/ Alyssa have exceeded our expectations. I expected to dread the process, but the opposite happened: I was so grateful for every contact made.
She is a great employee, and has done a wonderful job of representing GO. If I ever have another claim (hope not), I hope she is assigned to our case.
Thank you for your help, Alyssa!
Brenda Myers
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Hector A.
I cannot tell you how great it was to work with Hector A. at GO. I had my loan company add $9,000 to my loan because my insurance hadn’t been verified. I’ve been trying to get this done for a year through a website that kept telling me they needed more information. I was BEYOND frustrated. Then I came across Hector, the only one that actually took the time to call my loan company and do a verbal with them. GO, you have a great employee in Hector! He goes above and beyond and provided Phenomenal customer service! HECTOR, I CANNOT THANK YOU ENOUGH!!
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Go Insurance is great
I’ve had Go insurance for a couple of years now. I’ve never had any issues with my car but this past month I did have to file a claim. Krandalynn Booker was the member of the Claims team that helped me and she has truly been amazing from start to finish. All issues have been resolved and though it took the dealership too much time to get my car back, the insurance process went smoothly, and this made the experience so much better. Thanks Go team for all the help with my car.
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Finally Go Insurance is fixing their issues
I am editing my rating and review on Go insurance. After almost 6 months of battling with Go insurance to get my claims processed. I finally got tremendous help from a lady by the name Casey Boldt. She reached out to me and was very helpful right away and get my claim processed. I was at the point where I had filed a complaint with TDI and looking into filing a lawsuit but her help came at the right time for Go insurance. I hope y’all hired great people like her that take care of their customers and show empathy. I am very grateful for her service and can’t thank her enough. Thank you Casey and hopefully Go insurance is moving the right direction for their customers. I did a 4 star for Go insurance from a 1 star but personally I give Casey Boldt a 5 star!
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Response from developer
Hi there iknow87, We are currently transitioning to a new claim handler in order to improve the claim experience. This is not a good excuse for the delays but our claims team is working diligently to get this resolved. Don't forget to check on your claim in the app and watch your email for updates! -Alexa with Go Insurance
Unable to renew due to late payment?!!!
My father passed a away a couple months ago and have been dealing with a lot I had forgot to pay my insurance when I reached out to them they stated they couldn’t accept my payment only through Apple Pay so I said well I don’t have access to that on this phone so basically I found a way to pay them by that time the policy was over a month passed due so they would not let me reinstate and said I wasn’t any longer eligible for a policy with them. This is ridiculous I communicated with them explained Emmy situation but that didn’t seem to matter. Go insurance was great I love it and want it back. I feel like I was treated unfairly this program was created for people financial issues due to Covid. I could never afford u
Insurance before this and was always having to miss a payment on so either bill to keep up with car insurance please help
Insurance before this and was always having to miss a payment on so either bill to keep up with car insurance please help
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Go insurance Casey Boldt
After waiting what seemed like a long time to get my claim and everything settled . Casey Boldt with go insurance finally reached out to help us get everything settled . Very nice lady even the collision center spoke well about her and her knowledge and how fast she reached out to them to get things put together. She was very professional when we spoke . Very quick to answer calls or text from us . What first started like a nightmare finally ended with Casey Boldt picking up the mess the other third party could obviously not do! Thank you go for having a very nice and professional person working for you!
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Policy Non-renewed due to loss of co-Insurance.
After two years of being with Go, paying my bill on time every month without fail, and having no accident or ticket history, I received a lovely letter in the mail from Go. They informed me that my policy was being non-renewed since they had lost their oi-insurance coverage through TOPA. Because of this, Go no longer insures individuals in my state. So now I’m stuck in a place where I need to hunt for brand new insurance a day before my birthday. Not really what I had planned on doing for my 30th birthday, but Go really doesn’t care either way. It’s all about taking your money and doing very little in return. On more than one occasion, Go insurance has been next to impossible to get a hold of. They do not have a customer service number, and emailing support can sometimes take days if not weeks to get a response. Now imagine trying to process a claim with a company that doesn’t even have phone support. Chances are, you’re going to get ignored, and your claim will not be handled in a timely fashion. Steer clear of this company. Sure the price is right, but you really do get what you pay for. 2 years later, I’m stuck learning that the hard way.
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Response from developer
Searching for new insurance certainly isn't the best way to spend your birthday, Michael Worthington. We do apologize for that. We did have to temporarily pause business in certain states while we work with our reinsurer to finalize new terms. We hope you re-consider when we are live again in your state! -Alexa with Go Insurance
Worst insurance EVER
Stay very far away from this insurance. You can’t get ahold of a representative, you can only text a “chat line” where no one is of help or assistance. Takes on average 3 hours for a response. I’ve been waiting over 48hours for a Tow truck. Mind you, I do PAY EXTRA for roadside assistance but they want to force me to pay for a tow truck just to be “reimbursed” without any information as too how this would happen. All due to technical difficulties that they can’t seem to resolve. I pay extra to NOT HAVE TO PAY OUT OF POCKET. Thankfully I haven’t been in a car accident and on the side of the road. Also half of the time their end on credit card monthly payments do not go through so then you end up with no insurance for multiple days and have to jump through 20 hoops to get it reinstated due to their own technical difficulties. AND EVEN THEN YOU STILL CANT GET AHOLD OF THEM. RUN. RUN FAR AWAY from this company. It’s more of a scam than anything and I will be reporting them to the BBB.
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Response from developer
Hello Get-Nooned, We really do apologize for any delays you experienced while chatting with us. Unfortunately, our roadside provider has been experiencing technical dificulties. Once you pay for the tow you just need to send your invoice in and we will submit your reimbursement request. If you have any further questions please reach out. -Alexa with Go Insurance
You get what ya pay for
When I first discovered Go Insurance the pandemic had the entire world in a toilet paper shortage and the lockdowns were in full swing. Luckily, being a stubborn can’t tell me nothing kinda person, I redownloaded and became active on every essential worker platform i had before COVID and even started a few others. Even though i was busy i still wanted to save money so the 1/2 off for verified essential workers was a great strategy for them and i switched immediately. The cost didnt fluctuate as much as other insurance companies id had so that was great. So why 1 star? I’ve reached out 7 times. SEVEN TIMES. 3 months ago i backed into an ILLEGALLY parked truck which left a scratch on his chrome bumper but he demanded we go through insurance. whatever, right? So it’s been 3 months since the incident, I’ve called, emailed, and text and it’s radio silence from the entire Go Company. If they pay this claim without contacting me I’ll definitely be taking the entirety of the parent company as well as all subsidiaries to court. Or id probably get 10 calls if i let my bill roll to next cycle. hmmm….great idea. Anywho, as soon as this is settled i’m running far far far away from this crap company.
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Response from developer
We would love to look into this for you dollabill35! Please chat in with us through the app or via email at help@gosafeinsurance.com. We did encounter some initial delays when transitioning to a new claims handler, but that is no excuse for the lack of communication. We look forward to hearing from you. -Alexa with Go insurance
Getting my vehicle fixed through Go Insurance
When I first got Go Insurance I was very happy with they’re customer service and how they handled everything. I recently got into a hit and run accident and have been going through Go Insurance to fix my vehicle. I got into the accident on December 1st. It is now February 14th and my vehicle is still not fixed or anything at all. Nobody has been contacting me about what the current status of my vehicle is right now and I’m still making payments on a vehicle I’m not even driving. Even getting the vehicle into a shop to get looked at took about a month as well! JUST TO GET IT INTO A SHOP! I don’t know what happened from the time I bought my insurance to now but as of right now they haven’t contacted me at all about my vehicle and it’s been almost 3 months now!
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Scam
Do not purchase this insurance it is a scam. Claims are not handle in a timely manner or at all. The adjusters do not respond to emails or voicemails. They have a online chat service that is not able to assist you with any of your questions. The numbers that are listed basically do not even work since they never answer and when they do answer they put you on hold for more then an hour just to tell you that they are not able to assist you. I have been without a vehicle for a month now. I have not spoke to anyone regarding my claim . it’s rediculious ! I looked up all the reviews and basically eveyone has the same problem with them. I filled a complaint with the bbb hopefully that works. Do not purchase at all !!
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So worthless!!!
Do not use this company if you want any kind of service. First of all you can’t call and talk to anyone, you can only communicate via text, which is not 24 hours. Even if you do manage to text them during their limited business hours they’re always experiencing a “high volume at this time” and don’t reply to you until they last hour of business. So when you respond back to them it’s outside their operating hours and they don’t have to deal with you until the next day. I guess their hope is that you figure out how to solve the problem on your own.
For example:
I just got an email from them a week ago, saying my card was declined, and if I didn’t fix the problem by midnight, I would loose coverage. Well I didn’t see the email until their limited hours of business were closed, and I couldn’t talk to anyone for help. Not to mention, it was some discover card on file, and I don’t even have discover card. A little shady. So I’m trying to figure out how to change my card number without any assistance, which I do; but then I need them to change it. Needless to say I could not, and lost my coverage, all because I didn’t see the email in the four hour window they gave me to respond and fix the issue.
I have had other issues as well, this is just one example.
For example:
I just got an email from them a week ago, saying my card was declined, and if I didn’t fix the problem by midnight, I would loose coverage. Well I didn’t see the email until their limited hours of business were closed, and I couldn’t talk to anyone for help. Not to mention, it was some discover card on file, and I don’t even have discover card. A little shady. So I’m trying to figure out how to change my card number without any assistance, which I do; but then I need them to change it. Needless to say I could not, and lost my coverage, all because I didn’t see the email in the four hour window they gave me to respond and fix the issue.
I have had other issues as well, this is just one example.
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Response from developer
Hello Micah.E.Davis, We understand your frustration. Our support hours are 9am-9pm CST M-F and do our best to reach out as soon as possible. You can update your card any time in app: via Apple Pay. For a renewal payment, as long as you reach out to us prior to the policy expiration, we can honor your renewal. Unfortuantley, we have had some staffing difficulties recently but those have been resolved. If you still needed assistance, please chat us in the app or email help@gosafeinsurance.com. We appreciate your feedback. - Christiana with Go insurance
