GO2bank User Reviews
Customer Experience
~ Based on 483 written reviews from the US App Store.
What users say
Summarized from real user reviews of GO2bank. Based on 63K reviews and a 4.8/5 average, it highlights the 4 positives and 4 negatives reviewers mention most about this Finance app.
Positive things
- 🚀Prompt direct deposit
- 👍Convenient mobile banking
- 💡Useful savings features
- 🔒Secure transactions
Negative things
- 🐛Unreliable app functionality
- 👎Poor customer service
- 🤖Automated/scripted responses
- 💸Unexpected fees and charges
Is GO2bank Safe?
GO2bank: Mobile banking appears safe based on user ratings. AppsHunter Safety Score for GO2bank is 95/100.
This assessment is based on 62,775 user ratings, with an App Store average of 4.8/5.
Safety Analysis
~ Based on 55,344 App Store ratings for GO2bank.
Is GO2bank Legit?
GO2bank: Mobile banking appears to be a legitimate app. AppsHunter Legitimacy Score for GO2bank is 90/100.
Based on 90 of 100 points across 7 verification signals from App Store and developer data.
Top reviews
First of all, I’ve deposited several checks in this bank, and I’ve had it within I do one this morning. I paid eight dollar fee and it’s been almost 3 hours and I still haven’t put in my account. I will not be depositing checks account anymore and I’ll probably be shutting I’m not gonna do it if they’re not going they’re gonna charge me a fee and then say it’s in minutes but you be taking multiple hours that is not gonna happen. I used to love this Bank. I used this Bank years ago and I never had a problem and now I have the time to you gotta keep redoing it and then they do this. They charge you eight dollar fee promise you a minute and it might be in by today might be in by tomorrow no way this bank went way downhill. I’ll be leaving this bank by the end of the month.
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Please
Love!!
Fraudulent account opened in my name - how fun for me! I can’t get ahold of ANY human to cancel it. The live chat only works with an account, and your phone number won't connect to a person. How in the hell do I even contact a person to close this? What kind of third rate banking app is this anyway?!?
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I had issues activating a debit card I purchased at CVS. I thought perhaps I needed to create an account first; noooo, that ended up prohibiting me from activating the card at all. Absolute scam.
The app itself is atrocious and almost never opens without force close due to error. However, my main complaint is that this company holds every transfer for far longer than is necessary and then they blame the company sending the transfer (for which I’ve already gotten documented proof) and they just repeat the same statement over and over. Ach takes 3 days please wait this timeframe. But ach was instant to them. They’re holding my funds to make interest for themselves but they’re holding it far longer than is right. Last time was ten days. With no reason. That time it was a canceled purchase from Walmart that never even cleared. They could have put the available funds right back. They held them for ten business days. DO NOT TRUST THIS “BANK” with your money.
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It’s real hard to log in consistently and check my balance.. it always takes 3 to 4 tries before it actually right
Literally every other time I try to open this app there’s some sort of issue. Sure hope the bank has less issues than the app. Never seen a so with this many issues before!
I AM CLOSING MY ACCOUNT. I returned the money on overdraft that I used for an emergency and the later took $75 from me. DO NOT USE THIS APP. Cash App is better. This comment will save more than $75 from others who avoid using GO2. After this last transaction I’m closing the account.
I can barely log in without uninstalling and reinstalling the app this is getting ridiculous and I just signed up for DD but I might switch to another card service because this is horrible what is going on smh
Do not get this bank! Very horrible with processes etc.
I love this app it’s easy and I dnt have to worry about nobody hacking they alert me the moment a transaction is made
Company is a scam
Wish I could give 0 stars; do not use this bank it is so bogus. Something is always malfunctioning and they always let money get taken off my card. 0/10 DO NOT RECOMMEND.
Great Bank! I have been here for years and I’ll remain here!! Do it…
U guys don’t let me transfer money to my other cards app sucks balls honestly
For the past month and a half it takes forever to login iv deleted and reinstalled it twice already and now i keep getting the app needs to be updated but when i go into the app store it shows nothing for an update just open hopefully they figure out the bug soon.
I joined Go2bank because of my son who gave me the app so we can both get 50 dollars each but that not the only reason I joined because you can check out your account and control it by locking it, which is great some other cards don’t give you that option and they also give you notifications which is great. This is why I like to go to bank and I got my card in no time and what I love about it is you get no bank fees like I used to get with my bank and I think you guys very much. Anne Marie.
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Bought a card, genuinely one of the worst apps I’ve ever seen, it won’t even let you open an account if you try over and over again even though they made you fail themselves
Great mobile banking app, easy to use and easy to add money , it’s a legit debit card , accepted mostly everywhere
