GO2bank User Reviews

Customer Experience

Positive experience31.7% of reviews
Neutral4.0% of reviews
Negative experience64.2% of reviews

~ Based on 495 written reviews from the US App Store.

What users say

Is GO2bank Safe?

GO2bank: Mobile banking appears safe based on user ratings. AppsHunter Safety Score for GO2bank is 95/100.

This assessment is based on 62,775 user ratings, with an App Store average of 4.8/5.

Safety Analysis

94.3% of ratings point to a safe experience
2.1% of ratings suggest some concerns
3.6% of ratings point to a risky experience

~ Based on 55,344 App Store ratings for GO2bank.

Is GO2bank Legit?

GO2bank: Mobile banking appears to be a legitimate app. AppsHunter Legitimacy Score for GO2bank is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Nicole

I love this bank it’s helped build my credit 47 points within like maybe 4 months it rocks one of the top in my opinion

Go2bites

The app works most of the time. The bank its self has its problems. Most other businesses don’t wanna have anything to do with Go2bank because it’s not a real bank you can walk into so beware of that. Plus anytime you wanna do anything they will block you from doing that too and then you have to call them every time and that’s a pain in the butt. They can’t seem to get it in their head not to block you every time you want to buy something or pay something off.
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Unresponsive App

The app is a hit or miss as of recent. Sometimes it works but, most of the time, it doesn’t. Lately I have just been logging into the website with no issues. Hopefully the app gets fixed soon.

App Issues

It’s no reason why this is a banking app and I haven’t been able to access my account in 2 days now ughhh. I can’t login in on the app or online because it just keeps circling… I’m switching back to my old bank! I WOULD NEVER RECOMMEND THIS BANK!

Go2bites

The app works most of the time. The bank its self has its problems.

Love Banking w/ Go2

I was so wrong about this bank,lately customer service wasn’t helpful at all when it comes to dispute very lazy..
Second thing the website my app been down since June so I my app won’t refresh so I don’t know what’s going on on my account whatever I did everything person would do nothing .. anyway I was asking a
Bout to dispute this transaction and this ignorance customer service cancelled my. Card so now I can’t access the phone
To get my statement I deposited $74.. to the account I haven’t a chance to spend it due to car accident I’m going through, not having a car to go to the
Therapy I chat with them asking to find my balance and she told me $1.23 so where is my money go? And she gives me a transaction
A month ago .. so pls
Tell me! What is wrong here..your money disappeared like that with out explanation is madness.. well I though I share
D my experience with this bank thank you.
Watch out!!!
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Trash

This app barely work

My opinion

It is a wonderful experience to be able to express how great Go2bank
In every way, I haven’t been here long, but just a little bit but that’s all I need to let you people know how great this bank is

Worst bank ever.

Terrible customer service. Everything looks like a scam

Cash deposit fees

The app clearly states that there is no deposit fee at Walgreens, but when I went to deposit cash, there was a $4.95 fee.

Go Local, these people are up to no good

In early July I had a suspicious transaction that I denied. Since then, I cannot access any of my account, have been waiting for a replacement card, and I cannot close the account. When you call customer service there is no one that speaks English, they tell you you cannot do anything until a new card arrives, but they tell you up to 30 business days. That comes and passes and your money is still frozen. Learn from my mistake, bank local so should an issue arise it can be addressed by a human that speaks the same language you do and the issue will be resolved and you don’t lose the money you worked hard to earn.
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MR R

GO2BANK IS ONE OF THE BEST.

They lie

First of all, I’ve deposited several checks in this bank, and I’ve had it within I do one this morning. I paid eight dollar fee and it’s been almost 3 hours and I still haven’t put in my account. I will not be depositing checks account anymore and I’ll probably be shutting I’m not gonna do it if they’re not going they’re gonna charge me a fee and then say it’s in minutes but you be taking multiple hours that is not gonna happen. I used to love this Bank. I used this Bank years ago and I never had a problem and now I have the time to you gotta keep redoing it and then they do this. They charge you eight dollar fee promise you a minute and it might be in by today might be in by tomorrow no way this bank went way downhill. I’ll be leaving this bank by the end of the month.
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School

Please

Great Bank

Love!!

FRAUDULENT ACCOUNT OPENED

Fraudulent account opened in my name - how fun for me! I can’t get ahold of ANY human to cancel it. The live chat only works with an account, and your phone number won't connect to a person. How in the hell do I even contact a person to close this? What kind of third rate banking app is this anyway?!?
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Will not activate card if you already have an account

I had issues activating a debit card I purchased at CVS. I thought perhaps I needed to create an account first; noooo, that ended up prohibiting me from activating the card at all. Absolute scam.

Horrible app. Horrible customer support

The app itself is atrocious and almost never opens without force close due to error. However, my main complaint is that this company holds every transfer for far longer than is necessary and then they blame the company sending the transfer (for which I’ve already gotten documented proof) and they just repeat the same statement over and over. Ach takes 3 days please wait this timeframe. But ach was instant to them. They’re holding my funds to make interest for themselves but they’re holding it far longer than is right. Last time was ten days. With no reason. That time it was a canceled purchase from Walmart that never even cleared. They could have put the available funds right back. They held them for ten business days. DO NOT TRUST THIS “BANK” with your money.
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Hard to log in consistently

It’s real hard to log in consistently and check my balance.. it always takes 3 to 4 tries before it actually right

Horrid app

Literally every other time I try to open this app there’s some sort of issue. Sure hope the bank has less issues than the app. Never seen a so with this many issues before!