GANG OF FRAUDSTERS!
Worst app ever, it plays fraud with you. I searched hotel with 1 room with 3 guests. It showed me best deal among all other competitors, so i went ahead and as i needed two rooms I added same 2 rooms in my cart. Now when I reached the hotel… boom! The receptionist is waiting with a surprise!. I get to know that the second room which I booked is only for 1 adult!. Lol what a joke right? No but that’s not at all funny! It’s a serious fraud! They show plus sign to add another room to the cart, they are suppose to add the same room and requirement(isn’t that very simple?).... but guess what they did? They showed the same price for the second room, added the sum and charged, so a normal person assumes to have no worries and check in hotel with 2 rooms 6 adults tention free…. But guess what? Boom!you get to know that the booking is only for 4 people and other two members are not in booking! The receptionist was just waiting for you to charge double cost for the extra persons and the worst thing is…. GOIBIBO doesn’t allows you to cancel the booking on the spot and it’s impossible for you to find another hotel for those two persons left if you checked inn late night…..
would anyone be able to think of a trip again after such a horrible experience? Well congratulations Goibibo just ruined your whole trip!
Now I’ll file a case against them and start an online campaign…
“GOIBIBO IS GANG OF FRAUDSTERS!”
would anyone be able to think of a trip again after such a horrible experience? Well congratulations Goibibo just ruined your whole trip!
Now I’ll file a case against them and start an online campaign…
“GOIBIBO IS GANG OF FRAUDSTERS!”
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No support for refund
Its been 45 days since my flight was cancelled by the airline. The airlines status says refunded but goibibo special claim status is stuck at "Refund received from airline" from last 25 days. The phone number puts u on an infinite hold, and there's no email to reach out.
A nightmare of after-sales support. Beware!
Can’t recommend GoIbibo/MakeMyTrip to anyone based on my recent experience. A single PNR journey from BLR to KEF was sold with a 65min connection between AirIndia and IcelandAir at LHR. AirIndia later confirmed in writing that the itinerary is “operationally infeasible”, considering the requirement of baggage reclaim & re-checkin procedures due to no interline baggage agreement with Iceland Air and strongly recommended changes in the itinerary. This means, though the connection was sold on a single-PNR, in reality it was the case of an infeasible self-transfer. Despite admitting the system error and mis-selling in this case, GoIbibo continued to deny responsibility for fixing the ticket, leaving the issue unresolved for weeks despite multiple escalations.
A booking platform’s true value is tested when something goes wrong, and the post-sale support experience in my case was extremely disappointing. I would advise travellers, especially those booking complex international itineraries, to carefully consider the level of post-booking support they may need. Customers should be aware that though booking is easy, getting accountability or customer support after sales will be non-existent. Do not risk your money or international travel compliance with this app.
A booking platform’s true value is tested when something goes wrong, and the post-sale support experience in my case was extremely disappointing. I would advise travellers, especially those booking complex international itineraries, to carefully consider the level of post-booking support they may need. Customers should be aware that though booking is easy, getting accountability or customer support after sales will be non-existent. Do not risk your money or international travel compliance with this app.
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Response from developer
Hi, we regret any inconvenience caused. However, we would love to investigate the matter and resolve it for you. Please share your travel booking experience with us and let our team take care of this. You can reach out to us at https://app.mmyt.co/Xm2V/8d0r74nf
Terrible Company
I lost my money after reserving a hotel in Jaipur as they overbooked and the rate was not refundable. Goibibo was absolutely useless. Stay away.
thank you
Thank you for helping me
