Great app, questionable business
This app was exceptionally helpful in allowing me to see the loan terms of my loan, which came with a one-year introductory offer. That proved very helpful because despite that offer, documented in the app and in all materials I had received, Goodleap attempted several times to make me pay interest despite my paying off the loan within the introductory period. If you use Goodleap, use this app. Also, if you use Goodleap, keep both eyes on them because if my experience is any indication, they may try to charge you on a loan despite it being paid off.
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Response from developer
Thank you for the detailed feedback. We're glad the app made your loan terms easy to see and track. That's exactly what it's built for. We take billing concerns seriously, and we'd like to look into what happened with your account directly. Please contact us at appfeedback@goodleap.com with the email address and phone number associated with your account so our team can review the details with you.
They do everything to stop you paying no interest!!
They will not allow you to schedule custom payments in order to pay off your balance in time per the 0 interest advertised! You have to do it manually every month, or the minimum every month! Shady!
Response from developer
Thank you for taking the time to share this feedback. We're sorry for the frustration this caused in trying to schedule payments. We want you to know we're actively working on adding the ability to schedule custom payments further out, and expect this to be available within the next month. In the meantime, please reach out to us at appfeedback@goodleap.com with your email address and phone number associated with your account so we can assist you directly.
App
The goodleap app does not refresh. It also doesn’t sync with the enphase app.
Solar
Great investment!!
Rip off
No transparency in app not enough detailed information. Takes 2 months to post transactions for it to appear so you can see it. Scam worst than same day loan. Wish I just paid up front with my credit card.
Don’t change your number, EVER
Months have gone by. I called the techs every month. My number is still not updated. I cannot pay. Every month I have to call in my bill and it’s the same thing. Update number, update the app. Do you have our new app. Ye yes yes. And still I cannot pay. This is a horrible service
Response from developer
Thank you for sharing your experience with us. We're sorry to hear about the ongoing frustration you've experienced with updating your phone number. We would like to have our team look into this further for you. If you're willing, please send your email address and phone number you originally used to appfeedback@goodleap.com so we can look into this further. We appreciate your patience and again sorry for your experience.
Create an account
App wont work they keep saying give it a few days. If I create my account it should work immediately so I can make payments immediately
Doesn’t work
Fix your app
Retired
Great company great customer service and great product. Really great installers
I am forced to babysit the account
I want to change autopay’s minimum due amount, but I can’t. Additional payment cannot be scheduled beyond 30 days from now.
I am forced to babysit the account.
Everyone, avoid GoodLeap if you can or you’ll pay $$$$$ extra over the life of the loan.
I am forced to babysit the account.
Everyone, avoid GoodLeap if you can or you’ll pay $$$$$ extra over the life of the loan.
Dangerous app
It never asked me for my login information that I have been using for years - instead it asked me for some personal information and said it was “finding” my account (strange, since it never even asked for my login i formation and my account was not missing… ) then it gave me access to the account of someone I do not know who has a yahoo email account.
I have never had a yahoo email account. I closed the app immediately because i do not want to access to someone else’s account - i was just trying to pay my bill. Their customer service closes at 3pm for some reason - must be nice! But its not so good if you are a customer who needs help because they gave you someone else’s account.
I have never had a yahoo email account. I closed the app immediately because i do not want to access to someone else’s account - i was just trying to pay my bill. Their customer service closes at 3pm for some reason - must be nice! But its not so good if you are a customer who needs help because they gave you someone else’s account.
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Bad Payment Scheduler
This app won’t let you change your automatic payments or schedule payments ahead of 30 days. This is intentional because I’m on a loan that has 0% interest for 12 months. They do this so that I hopefully forget to make my payments and then have to jump up to the higher interest rate. It is very inconvenient and manipulative.
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Help
This app won’t connect to my solar edge app like it’s offered on your app.
Profile change
You won’t allow me to change my email
SunnyMac
So far I am very satisfied with all the people who work for this company. They are always willing to help you and do what they can to solve with whatever issue or questions you have. I would recommend this company to anyone who is interested but still have questions or not sure.
Latest update notes lie. No help. Horrible customer service.
From the latest app update notes. “This update includes improvements to biometric login, email verification, and payments — making the experience faster and more reliable for all users.“
There were no updates to payments. You STILL CANNOT adjust autopay. It’s stuck at the base payment.
Previous review: You can’t increase autopay payment amounts. It’s stuck at a fixed rate. When you select help for payment issues in the app it tells you to look at the FAQ which is of absolutely no help at all.
There were no updates to payments. You STILL CANNOT adjust autopay. It’s stuck at the base payment.
Previous review: You can’t increase autopay payment amounts. It’s stuck at a fixed rate. When you select help for payment issues in the app it tells you to look at the FAQ which is of absolutely no help at all.
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Shady business?
There is no option for making payments larger than the regular payment except for making a scheduled additional payment to be made on the regular payment date. However, if you don’t make the additional payment amount equal to or larger than the regular payment amount, you’re in jeopardy of them applying only the “additional” payment, thereby resulting in an underpayment and consequential penalties.
Another issue is that they don’t always apply the payment on the scheduled payment date. Thus, a payment scheduled for a Friday may not be credited until the following Monday or even later if that Monday falls on a holiday. In this instance, they charge extra interest for the days between the payment date and the date that they credit the payment. It’s a very greedy practice. One that makes me wonder if it is even legal It seems like a very shady business practice.
Another issue is that they don’t always apply the payment on the scheduled payment date. Thus, a payment scheduled for a Friday may not be credited until the following Monday or even later if that Monday falls on a holiday. In this instance, they charge extra interest for the days between the payment date and the date that they credit the payment. It’s a very greedy practice. One that makes me wonder if it is even legal It seems like a very shady business practice.
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GoodLeap
Like the added Feature of the GoodLeap Home Access
Can’t do nothing
All it’s good for is tracking your solar. Can’t do nothing else. Have to always call for help with anything else.
No help. Horrible customer service.
You can’t increase autopay payment amounts. It’s stuck at a fixed rate. When you select help for payment issues in the app it tells you to look at the FAQ which is of absolutely no help at all.
