GT eToken

GT eToken

by GUARANTY TRUST BANK PLC

89 ratings
83 reviews
Free

Details

  • Released
  • Updated
  • October 20, 2022
  • April 14, 2026
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iphone
ipad
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About

This app generates secure one-time passwords (OTPs) for authenticating electronic transactions like online banking. It offers a convenient mobile alternative to hardware tokens, requiring a simple activation process and a personal passcode for access.

โœ“Generates one-time passwords (OTPs)
โœ“Authenticates electronic transactions
โœ“Mobile alternative to hardware tokens
โœ“Secure 6-digit passcode for login
โœ“24/7 banking access
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What users say

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What's New in GT eToken

3.0.7

April 14, 2026

A decommissioning notification is now displayed on launch. Users are required to review the notice and transition to the new app within the defined timeline to ensure service continuity.

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User reviews

Cursed bank and useless app

You are busy forcing people to use your useless gte-Token plus app
That one is even worse
Itโ€™s not working . How did your useless team of engineers get hired ??
Your apps are as useless as the bank itself

Disappointing

Would not activate with debit card details tells you to call gtconnect for authorisation code, and when you call and hold on the call for a whole century you end up being told they are sorry you should go to the bank!!!!

Needs serious work

Iโ€™m currently out of the country and need transactions doing, I canโ€™t physically go to any branch and Iโ€™m trying to sign up for the etoken which is a hot mess by the way, Iโ€™ve put in the correct details but still says not recognised, your tech team is way below par and needs to catch up, now I canโ€™t do any transactions and Iโ€™m left stranded. Pls fix up and pls can your customer care team reply emails as we canโ€™t call directly!!!!!
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Terrible App

This app used to be good. I never had any problem with it. But it has now become VERY USELESS. You can imagine one wants to make an important transfer and the app will be frozen.

Simply useless

This is the most useless app ever. All the codes generated on the useless app are invalid. Cannot even use it for transactions. So frustrating

Developer apps

User experience

๐Ÿž

Reported Bugs

15 issues

App fails to activate with correct debit card information

Bug

OTP generation and delivery failures

Bug

Generate OTP button overlaps with menu icons and is unclickable

Bug

Terms and conditions checkbox not clickable

Bug

App freezes requiring phone restart to function

Bug

Login credentials erased after app updates

Bug

Error message 'Onboarding limit exceeded' prevents login

Bug

Invalid token error after app updates

Bug

App crashes on launch or won't open

Bug

OTP verification buffering indefinitely

Bug

Authorization code field accepts wrong number of digits

Bug

Hardware token activation not recognized

Bug

Email OTP not received despite correct email address

Bug

App automatically logs out without option to log back in

Bug

Inconsistent error handling with same error for wrong and correct information

Bug
โœจ

Requested Features

10 requests

Revert to previous version or hardware token system

Feature

Implement better error messages with solutions

Feature

Add offline functionality for transactions

Feature

Improve customer service accessibility (email, chat support)

Feature

Modernize technology infrastructure with AI improvements

Feature

Preserve login credentials across app updates

Feature

Support for non-standard email domains

Feature

Better UI/UX design with proper button placement

Feature

Faster app performance and loading times

Feature

Alternative activation methods for international users

Feature

FAQ

What does the GT eToken app do?

The GT eToken app generates secure one-time passwords (OTPs) that are used to authenticate your electronic transactions. This includes web, internet banking, and mobile banking transactions where a 6-digit code is required.

How do I activate the GT eToken app?

To activate the app, you will need to select your customer type and choose an activation method. Options include using your bank card, a hardware token, or calling the contact center for an authorization code. Your data ID will be verified to complete the activation.

Is the GT eToken app free to use?

Yes, the GT eToken app is available for free. The description does not mention any costs associated with downloading or using the core OTP generation features.

What are the benefits of using the GT eToken app?

The app provides a convenient mobile alternative to physical hardware tokens for transaction authentication. Once activated, you can create a personal 6-digit passcode for easy and secure access to 24/7 banking services.

What kind of transactions can I authenticate with this app?

You can use the OTPs generated by the GT eToken app for various electronic transactions. This includes web-based banking, internet banking, and mobile banking where a secure code is needed to complete the transaction.