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UBA Secure Pass

UBA Secure Pass

(Formerly called U-Token)

194 ratings
108 reviews
🔧 Utilities
💰 Finance
Free

Details

  • Released
  • Updated
  • April 21, 2016
  • November 15, 2024

Features

Developer

United Bank For Africa Plc
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UBA Secure Pass screenshot #1 for iPhone
UBA Secure Pass screenshot #2 for iPhone
UBA Secure Pass screenshot #3 for iPhone
iphone
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Reviews summary↘︎
⭐108
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📝18+ tags
Tags↘︎
🔄6+ apps
Alternatives↘︎
❓4 answered
FAQ↘︎
📦w/o updates
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About

This app provides a secure mobile token for authorizing transactions and managing your identity across various banking platforms. It allows for self-activation, eliminating the need to visit a bank branch for setup.

✓Transaction authorization
✓Identity management
✓Mobile token
✓Self-activation
✓Virtual channel access
Show original description

What users say

Summarized from real user reviews of UBA Secure Pass. Based on 194 reviews and a 1.9/5 average, it highlights the 2 positives and 10 negatives reviewers mention most about this Finance app.

Positive things

  • ✅Simple login process with UBA generated user ID
  • ⚡Fast and efficient when working properly

Negative things

  • 🐛Red screen freeze on launch (especially iPhone)
  • ❌'User not eligible' error message preventing access
  • 📱Poor compatibility with iOS devices
  • 🔌App fails to load or open
  • 💔OTP/SMS messages never received
  • 🚫Blocks bulk transfers forcing individual transactions
  • 😤Unresponsive customer support
  • ⚠️Frequent error messages throughout app
  • 🔄No improvements despite multiple updates
  • 📊Disorganized and poorly managed by bank
See all reviews

What's New in UBA Secure Pass

v2.0

November 15, 2024

New design for token generation.

User reviews

Most RecentHighest RatedLowest Rated

Secure pass

Worst app ever I hate all these happening I wanna make a transfer UBA keep requesting for my secure pass only for me to download and they’re showing I’m not eligible wtf!!! How am I gonna make transfer I’m not using UBA anymore !!!!
queen globalqueen global

Review

You know the app can’t give you what you want then why is it waste of subscription
UgobryanUgobryan

Nonsense

It’s saying I’m not eligible and I can’t login without secure pass.
y’all are irritating me.
MickeyFundsMickeyFunds

Ineligible for no reason

Very poor
Efe__jnrEfe__jnr

Very Useless app

The entire development team should be fired. There seems to be a huge disconnect between the intention of the bank and user experience. I would recommend that UBA simply buys one of the on the shelf e-token apps out there.

I don’t understand why UBA will disable my ability to make large transactions without prior notice and then ask me to download a non-functional app for secure token. What was wrong with password + pin + email/sms otp?
Show more
Aykonsult1Aykonsult1
See 103 more reviews

Developer apps

UBA Mobile Banking
UBA Mobile Banking

by United Bank For Africa Plc

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(12K)

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UBA Internet Banking
UBA Internet Banking

by United Bank For Africa Plc

💰 Finance

(41)

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UBA Video Banking
UBA Video Banking

by United Bank For Africa Plc

💰 Finance

(2)

Free
UBA Smart Process
UBA Smart Process

by United Bank For Africa Plc

📊 Productivity
Free
UBA Mobile App
UBA Mobile App

UBA Mobile App

💰 Finance

(898)

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See developer apps

User experience

🐞

Reported Bugs

11 issues

Red screen freeze on app launch

Bug

App crashes immediately after download

Bug

User eligibility validation failing incorrectly

Bug

OTP/SMS delivery system non-functional

Bug

Save button hidden under swipe line on iPhone

Bug

App shows blank/frozen interface

Bug

Registration process incomplete

Bug

Invalid secure pass errors despite correct input

Bug

App incompatible with newer iPhone models

Bug

Safari connection errors

Bug

App unresponsive and hangs frequently

Bug
✨

Requested Features

5 requests

Replace secure pass with simple SMS OTP option

Feature

Implement dark mode

Feature

Add offline functionality

Feature

Improve error message clarity and solutions

Feature

Enable bulk transfer capability

Feature

FAQ

What is the UBA Secure Pass app?

The UBA Secure Pass app is a mobile token designed to authorize transactions and manage your identity across UBA's virtual banking channels. It acts as a security measure for higher-limit transactions on platforms like Internet Banking and Mobile Banking.

How do I activate the UBA Secure Pass?

The app supports a 'do it yourself' model, allowing existing users of UBA's Internet banking solution to self-activate the token. This means you can set it up without needing to visit a UBA banking hall.

Is the UBA Secure Pass app free to use?

Based on the provided information, the app is offered for free. There are no mentions of in-app purchases or subscription fees associated with its use.

What banking platforms does UBA Secure Pass support?

The app is designed for use with all of UBA's virtual channels that require transaction authorization. This includes the Internet Banking solution and the Mobile Banking solution, with plans to extend to all other channels needing token authorization for higher limits.