This app used to be usable
Seriously, this app used to be usable. And no one wants to drive to a theater that requires assigned seating without buying the tickets in advance. The fact that the app had once been usable makes me question the leadership that implemented these changes. What were your goals? It certainly was not usability or customer satisfaction. It is truly unfortunate that this interface makes me actually seek out other theaters. I’m not writing this to be mean. I want this app to be fixed. I actually prefer my local GTC theaters, once I’m inside. But I’m not going out of my way to hop on a computer or risking driving to an assigned seat theater without purchasing tickets in advance. Please fix this.
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Needs a lot of work
The idea is great, the delivery? Not so much. Movie selection works fine. The problem comes in when I try to select seats. The app becomes glitchy and I have to figure out where to click on the screen to select the seat I want because the space on the seat certainly is not it. Once I finally get the seats selected, the cart is a joke. When I move to redemption and payment, you cannot see the full page or scroll up/down to see the full invoice. I can barely see the total and click on pay button. I do not have problems with any other apps so I know it’s not my phone. Frankly the app has never worked that great. Very disappointing.
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Whoever made this app should get fired
I am a software developer, and this app is by far the worst app I have used in terms of user experience. Even 1 star is too much for this app. Trash.
Terrible app
Terrible. Can’t even book a movie because the app sucks. With reviews this bad, why isn’t this fixed already?
In app purchases
I’ve never been able to select my seats via app and don’t know anyone who does, other then to see what movies are playing, app is useless
Almost Unusable.
The entire app feels like a desktop website that was poorly pasted into a phone app, with zero adaptation. Several buttons are unreachable behind other UI layers, and most of the time I have to peek through virtual window blinds to pick my seats.
Horrible functionality
This app is incredibly useless. Seat selection works 10% of the time, when checking out I can’t even tell if the purchase was completed.
The screen is misaligned, and it asks you to accept the terms and conditions that you can never see because you can’t scroll anywhere in the app to actually see the terms and conditions
This is like a beta release! Start over.
The screen is misaligned, and it asks you to accept the terms and conditions that you can never see because you can’t scroll anywhere in the app to actually see the terms and conditions
This is like a beta release! Start over.
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Utterly unusable
Completely useless and a waste of space. Do not use or download, I beg you.
Terrible
Can’t get to checkout and other parts do not work also
Change it back!!!
This app was perfect until the update a while back. I used to be able to save my login, have a default location, and easily purchase and select seats. Now I don’t even purchase tickets ahead of arrival because it’s so cumbersome.
Update: all of the above, but now I can’t select a location at all. I can’t see showtimes. It’s useless. Honestly, delete this from the App Store.
Update: all of the above, but now I can’t select a location at all. I can’t see showtimes. It’s useless. Honestly, delete this from the App Store.
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Change it back!!!
This app was perfect until the update a while back. I used to be able to save my login, have a default location, and easily purchase and select seats. Now I don’t even purchase tickets ahead of arrival because it’s so cumbersome.
No way of setting default location
App seems to work ok, though the UI isn't the most intuitive. But the really annoying thing is that there is no way to set a default preferred location. Every time I open the app I have to search for my local theater. Pored over the settings and cannot find any way to designate one favorite location. Should be an easy fix that would greatly improve the user experience.
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Useless App
The app used to be great. Then it was changed to absolutely useless. You have to log in EVERY TIME. You have to search for your theater EVERY TIME. Points are saved for a short amount of time, but now there’s nothing in the app to show what they can be used for.
A Big Step Backwards
The old app worked so well and this one is not useable at all. I have skipped going to the movies some days because of how much of a hassle this is. You are better off going through their mobile site which isn’t as good as the old app.
Horrible
Ever since the new app launched, it has been terrible. Takes forever to load, if it loads. It has a very difficult time pulling up the QR code and it may or may not let you scan it at the kiosk.
Bad app
Not user friendly. The only app knew which area you were in. This one you have to find the theater every time and then when you click on a movie to look at times in won’t let u go back I hate it
They Changed it to Make it HARDER
After years of being a really good app for picking seats and buying tickets they changed it and did away with everything that made the app useful.
It no longer remembers your account. On iPhone it places the menu where it’s off the top of the screen where you can’t use it. If you pick a movie, then in order to accumulate points you have to log in…AND IT FORGETS THE LOCATION AND MOVIE THAT YOU PICKED! To make matters worse it makes you start again repicking the location and movie.
For over a decade this was our theater of choice because it was SO easy to buy tickets. (I could do it in less than a minute.) switch this newest app I spent over 12 minutes desperately trying to order tickets. I eventually HAD to purchase them a guest and lost out on the points.
I’m an old fashioned ’see it in the theater guy’. And LOYAL GTC customer. I cannot understand WHY they made it so difficult to use their app! It seems to me that they don’t WANT to offer a rewards system. People spend a lot of money in order to get those rewards…I feel that it is not only DISHONEST to take it from them it’s WRONG!
I certainly hope that it’s a temporary oversight and that it will soon return to being a functional app. -1 star the way it currently is! - Michael ‘Disgruntled’
It no longer remembers your account. On iPhone it places the menu where it’s off the top of the screen where you can’t use it. If you pick a movie, then in order to accumulate points you have to log in…AND IT FORGETS THE LOCATION AND MOVIE THAT YOU PICKED! To make matters worse it makes you start again repicking the location and movie.
For over a decade this was our theater of choice because it was SO easy to buy tickets. (I could do it in less than a minute.) switch this newest app I spent over 12 minutes desperately trying to order tickets. I eventually HAD to purchase them a guest and lost out on the points.
I’m an old fashioned ’see it in the theater guy’. And LOYAL GTC customer. I cannot understand WHY they made it so difficult to use their app! It seems to me that they don’t WANT to offer a rewards system. People spend a lot of money in order to get those rewards…I feel that it is not only DISHONEST to take it from them it’s WRONG!
I certainly hope that it’s a temporary oversight and that it will soon return to being a functional app. -1 star the way it currently is! - Michael ‘Disgruntled’
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I HATE THIS APP!!!! FIX IT!!!!
I used this app for years and for the most part it’s pretty nice & dependable despite the generic & boring ascetic/layout. But as of recently the app completely stop working, so the only way you can get tickets is if you literally go to the theater or maybe online. I wouldn’t be surprised if all my points I’ve accumulated are gone at this point too. It’s very frustrating that they haven’t fixed this over the past month or so smh. It’s so glitchy there’s no way to go back and change your ticket time unless you want to completely close the app and start over or wait for it to time out. You have select your state, the theater in that state, then log in just to book a viewing and lord forbid you change ur mind about seating or time while checking out…your gonna have to spend another 5 mins to get back to checkout just cause it doesn’t save your information or allow to save selected things like the theater or your login like the app use to do. It’s Horrible id I could give it less then 1 star I would! PLEASE FIX THE APP!!!
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FIX THE APP ITS EMBARRASSING
The recent update has made the app unusable for anything but looking up showtimes. I can’t see how many rewards points I have, etc. It also just looks really bad and is not intuitive at all.
Dread booking movies now
The new app is awful, to point I hate booking GTC now. Buggy, have to re-login every time, hard to navigate. Please fix. I don’t usually review apps but this is bad enough I wanted to.
